by Erna George. How may companies find the balance between what’s good for the consumer and what’s good for the brand? Today I take a closer look at the “how to” of dealing with complaints.
Category archives: Marketing
The Word: Turning detractors into dedicated fans
by Mongezi Mtati (@Mongezi) These are those instances when the holy grail of social media strategy comes into effect, when the brand ethos and personality are tested and score top marks.
Talk Africa: Reaching commuters in Nigeria, Ghana and Kenya
by Remon Geyser (@remongeyser) How may brands target the millions of commuters relying on public transportation in Nigeria, Ghana and Kenya? We reached out to our creative network across several African countries to dive deeper into some of the trends and technologies.
Dissident Spin Doctor: A slice of inspiration from going global
by Emma King (@EmmainSA) I’ve just returned from my first-ever visit to NYC. As I explored the city, there were a couple of things I thought about that we back here in South Africa could take on board as a learning and an inspiration.
Tuned: Youth culture rules
by Thabang Leshilo (@Thabang_Leshilo) Given that June pays tribute to the youth of South Africa, this month I want to reflect upon the country’s youth culture, its scenes, sub-cultures and tribes.
The Real McCoy: Focus on people, get results that matter
by Sean McCoy (@TheRealMcCoyTRM) The recent acquisition by Brait of 80% of Virgin Active for a sum of £682m (R12.2bn) puts into perspective the value of the Virgin brand and the particular impact of its unique corporate culture, embodied in the founder himself, Sir Richard Branson.
Meet an upgraded Springleap and its meta-consumers
by Herman Manson (@marklives) Once Springleap was famous for the funky but rather expensive T-shirts it produced through crowd-sourced design. Now the business has dropped T-shirts and embraced a new research-centric role under Trevor Wolfe.
Homegrown: #Popup store nation
by Lynne Gordon (@lynne_gordon) From the trendy Union Bar to the #PLAYWITHOREO Pop-up Café, pop-up stores are taking Mzansi by storm and gathering momentum as the new face of instant retail. But pop-up is not new to the backstreets of South Africa.
Brand Politics: The gift of protest
by Alistair Mackay (@almackay) “A customer that complains is a good customer,” said an entrepreneur while explaining his business idea to me recently. It’s definitely the right attitude to have, and an attitude that would do our politics — and brands — a huge amount of good.
Masterclass Notes: Procurement — friend or foe?
by Johanna McDowell (@jomcdowell) The masterclass of UK marketing procurement specialist, Tina Fegent, provided some excellent — and very leading-edge — input on the role of marketing procurement, how it is not easily understood and a perspective on how agencies see procurement.