by Carey Finn. The latest Digital CX Report suggests SA consumers are budding brand advocates — but retailers need to iron out inefficiencies to ensure better online shopping experiences.
by MarkLives & HaveYouHeard. While trust in company leadership has stayed the same or increased since the start of lockdown; confidence in the company’s future has reduced since March 2020.
by Sarah Ritchie. It may not feel like it sometimes, but every single agency frustration is surmountable.
by MarkLives & HaveYouHeard. We asked marketers and agency staff what advice they’ve been giving to their brand teams and clients during this covid-19 pandemic and lockdown.
by MarkLives & HaveYouHeard. Our #covid19adland survey results are now in and help build a national view of the evolving environment.
by Sarah Ritchie. “You’ll get the agency you deserve.” For some marketers, that should be a scary thought.
by Sarah Ritchie. Have you ever wondered why more and more excellent agencies are choosing to say no to pitching?
by Amanda Murray & Nokuthula Radebe. Africa’s rich diversity dividend and existing informal economic structure and skills acquisition processes closely match those of the emerging global gig economy.
by Amanda Murray & Nokuthula Radebe. Africa’s cultural comfort with diversity and informal short-term work means that the continent is well-placed to access the future world of work.
by Sarah Ritchie. If you think there should be one perfect agency ‘model’, then you don’t understand agencies.