by Megan Power. There’s seldom a day that passes when some public or private organisation selling a product, service or idea leaves you in no doubt that it just doesn’t get it.
Tag archives: customer satisfaction
Q5: Mike Oelschig on running a social media command centre [interview]
by Carey Finn. The managing director digital of Wunderman Thompson SA explains the ins and outs of keeping customers satisfied online.
Brand Politics: The gift of protest
by Alistair Mackay (@almackay) “A customer that complains is a good customer,” said an entrepreneur while explaining his business idea to me recently. It’s definitely the right attitude to have, and an attitude that would do our politics — and brands — a huge amount of good.