Category archives: Marketing

Brand Journeys: MWeb – not quite ‘just like that’

For many people MWEB is still the big black box, which it launched in 1997, the same year the business was established by MIH Limited (a Naspers company). The big black box, in case you don’t get it, was a box, and black, and offered wary South Africans everything they needed to connect to the Internet via dial-up modem, with the payoff line “Just like that” (I still hear the finger snap in the background).

The commercial Internet was new, exciting, and big business was getting in on the act. The first dot com bubble had yet to burst and MWEB was spending large swathes of money buying up rival ISPs before its 1998 listing on the JSE.

Today it is a friendly consumer brand wholly owned by Naspers. Its pay-off line has changed to Connect & You Can to reflect the growing acceptance and integration of the Internet into daily lives. It serves a user base of over 300 000 subscribers (which is not that much higher than figures available for 2005 – although it has had success in converting many of those to ADSL) of whom more than 200 000 sits on ADSL. They consume 4.5 petabytes (4,500,000,000,000,000 bytes) of bandwidth per month.

Finding answers, but not in focus groups

by Herman Manson (@marklives) Already as an advertising grad trainee at O&M in London Craig Irving realised he had little understanding of people outside his office environment. Who were these people he was thinking up campaigns to sell stuff to?

Hitting the streets with first a voice recorder and later a video camera he began finding out. His rebellion against conventional qualitative Township Youthresearch methods created a nice little profit centre at O&M, and when he wasn’t offered his share, he picked up and launched his own business, the Consumer Insights Agency (c.i.a).

Brands like Unilever, Diageo, brandhouse, Coca-Cola, FNB, Woolworths, PEP, Old Mutual and Pick n Pay have all found benefit in using the agency, which has grown to a team of 20, to gain real insight into the people who buy their products, all around Africa.

Rebuilding business trust in ad land

Arctic Circle, the maverick Cape Town agency run by Reghard Goussard, positions itself as a navigator in the changing economic and social contract brands are facing, promising to find a path out of the communication morass many brands and their agencies face today.

This under the radar agency famously lost 19 of its 20 retainers several years ago, only to rise again and reinvent itself, transforming from a design to an advertising and then a brand agency. Today it’s a business solution focussed agency with creative and production as value adds, says Goussard.

Goussard says even within the industry he is positioned as a business man rather than an ad guy, focussing on the business procedures of building a brand, and employing multi-skilled individuals with backgrounds in business rather than traditional agency people. Goussard says the role of his agency has evolved to a point where it is getting paid to source and translate market intelligence rather than just create ads.

International Council of Communication Design has designs on Africa

by Herman Manson (@marklives) Gaby de Abreu is the executive creative director of the Switch Brand Agency, believes the graphic design industry around Africa has much to benefit from associating with international industry organisations, and a lot to offer.

De Abreu was recently voted onto the board and became vice-president of the International Council of Communication Design (Icograda) as the representative from the Brand Council of South Africa. Icograda, a world body for professional communication design, represents 224 member organisations across 129 cities and 67 countries.

With his election de Abreu hopes to introduce South African designers, and their counterparts in key and growing African design markets, to Icograda, and use its established credentials to help enhance the standards of design, professional practice and ethics in the industry. He wants to regulate the pitching process for greater benefit to designers, for example.

Yuppiechef and the secret recipe to ecommerce success

by Herman Manson. In the entrance hall to the offices of Yuppiechef, the online retailer of high-end kitchen goods, are emblazoned the names of its first two hundred customers.

Ravi Naidoo talks Martha and a billion bucks

by Herman Manson. Ravi Naidoo launched South Africa’s signature event for the global design stage, the Design Indaba, in 1995, with 200 attendees at the Mount Nelson Hotel in Cape Town. The Indaba, and Naidoo, has come a long way since then.

Video interviews from the Cannes Lions advertising festival

Adlip, the industry video interview site, attented the recent Cannes Lions Advertising festival and filed the following reports.

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