Indy Ad Exec: Independent thinking

by Tom Fels (@thomasfels) Having spent most of my career working at independent agencies, I suddenly found myself contemplating what it means to be an independent in this industry.

Common definitions of the word refer to the ‘absence of power or force’ but, when applied to our context, the more interesting angle is what this lack of influence enables: a total liberation of thought and action.

The reality check, of course, is that this freedom is matched with equal responsibility. With no global network to fall back upon for funding, international client alliances or knowledge pools, independent agencies are faced with the daily task of rising to the challenge of their intent.

Even as an independent agency at the leading edge, you’re probably still the underdog, and every win must be made on merit. But isn’t that just the magic? Every day is your Independence Day.

Leading from the front

When Thomas Jefferson signed the American Declaration of Independence into law, one of the three unalienable rights bestowed upon the nation was “the pursuit of Happiness”.

Independence and happiness, are they so inextricably linked? And what of the past and present agency leaders who have gone the independent route, for which the stakes have always been incredibly high and very personal?

We see a common thread develop as we glance across some of the established luminaries of the local and international advertising industry, unearthing household names such as Bob Rightford, John Hunt, Reg Lascaris, Graham Warsop, David Ogilvy, David Droga, Dan Weiden and David Kennedy.

Each of these men at some point chose to found and lead an independent agency. Many have gone on to form part of, or become a global network in their own right. And each man has, without doubt, made an indelible mark on the history of advertising.

But it all started somewhere.

Great agencies aren’t an accident; they are born of great leaders. And, in the absence of external influence, we see leaders shine.

Attitude over ability

Business aptitude is important; I think we all get that. However, to start an agency and grow it from the ground up, unaided by external support, has a whole lot more to do with business attitude.

At the recent AdFocus awards, Andy Rice eloquently described the various traits that unify South Africa’s communication trailblazers. One in particular stood out for me as a most powerful force: these guys were hungry!

Many (if not all) of the other factors, such as the right environment and the right people, became important because they were fuelled by this hunger, not despite it.

Enhanced by a generosity of spirit, a good dose of courage and youthful energy, the stitching of independent agencies are guided by the philosophies and attitudes of their leaders. Once internalised, culture becomes a significant differentiator and unique source of competitive advantage. Especially when a part of that culture is being hungry.

Globally relevant

Many of you will be reading this from behind a desk of a globally aligned agency, thinking that these principles are equally applicable to the business you’re in. They are.

Do a bit more digging and you’ll likely find your agency started life as an independent. The best agencies in the world have become what they are today because of the fierce protection of their founding ideals, further enriched by experience.

Today’s leaders may not be the people who founded your business, but it may be worth considering whether their early principles are still at the forefront of your story and how important they will be to your future success.

What next?

We’re (still) faced with a gloomy economic outlook and many may be tempted to scale back on their expectations, play it safe and weather the storm. Whether you are independent or not, I’d suggest doing the opposite.

Now is the time to give more, work harder and be more. With great adversity comes great opportunity. The potential for ground-breaking marketing that shifts the status quo is unprecedented.

In recalibrating your view toward the pursuit of happiness, I have no doubt that the best place to start is by embracing the hallmarks of your past or present independence. Then make it personal, blaze a new trail and perhaps your name, too, will be added to those of our industry greats.

Tom Fels

 

With a decade of local and international experience in leading independent brand consulting, design, shopper marketing and integrated advertising roles, Tom Fels has gained a deeply relevant understanding of the dynamics of independent agencies. His skills are put to work daily as deputy managing director of MACHINE.

 

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Agency Leaders: 2013’s most-admired ad agency in South Africa

by Herman Manson (@marklives) The annual poll by the MarkLives team amongst South Africa’s leading agency executives has already revealed which agencies, agency leaders and creatives are most admired by regional peers. This set today’s results rather nicely: which city will play host to the most-admired agency an ad execs in the country? Will it be Johannesburg with Joe Public or Cape Town with Ogilvy Cape Town?

Recap

It was virtually a clean sweep for Ogilvy Cape Town in the mother city. The agency took top honours as the most-admired agency in Cape Town (as voted for by its peers in Cape Town); Chris Gotz emerged  as the city’s most-admired creative director; and its former MD, Gavin Levinsohn, was named as the most-admired agency exec in the city.

The agency was also voted the best at integrated thinking by agency bosses. Machine emerged as the ‘One to watch’ — the one agency rival execs are keeping a close eye on.

In Johannesburg, Joe Public managed a similar feat, taking honours as the most admired-agency in the city and its chief creative officer Pepe Marais taking most-admired creative director and its MD Gareth Leck the most-admired Jozi agency boss. Quirk emerged as the agency to watch.

In terms of executives voting, the numbers stood 52% vs 45% in favour of Johannesburg (3% of execs did not reside in either city and voted only in the national poll). Nobody could nominate his or her own agency or staff. All the nominations were then tallied up to see whom adland’s highest decision makers most admire*. You may view the 2012 results here.

Most-admired agency

Ogilvy
Most admired: Ogilvy Cape Town.
Joe Public
Runner-up: Joe Public.

Most admired: Ogilvy Cape Town
Runner-up: Joe Public
Joint second runners-up: FoxP2, King James

The most-admired South African ad agency in 2013 was Ogilvy Cape Town. The agency drew 41% of all nominations, followed by Joe Public with 22% of nominations, and King James and FoxP2 with 18.5% each.

Ogilvy Cape Town picked up various pieces of integrated  business over the past year, including Flying Fish Flavoured Beer — SAB, WeChat — Naspers, News24, Careers24, RubyBox — Media24, DirectAxis and PSI (USAID-funded condom launch for Salama condoms into Tanzania). It also leads the Creative Leaderboard compiled by journalist Tony Koenderman. Revenue grew by 89% and staff grew by 42% in 2013.

Runner-up Joe Public was the most-admired agency in Johannesburg in our regional poll. Recent accounts wins include Tempest Car Hire, as well as Steers. Joint second runners-up FoxP2 and King James are both Cape Town agencies making waves in the Johannesburg scene through backing start-up agencies in that city.

Most-admired creative director

Chris Gotz
Most admired: Chris Gotz, chief creative officer of Ogilvy & Mather South Africa.
Justin Gomes
Runner-up: Justin Gomes, ECD at FoxP2.

Most admired: Chris Gotz, chief creative officer of Ogilvy & Mather South Africa
Runner-up: Justin Gomes, executive creative director at FoxP2

The most-admired creative director in South Africa is Chris Gotz, chief creative officer of Ogilvy & Mather South Africa. Gotz helped propel Ogilvy Cape Town to the lead of Tony Koenderman’s Creative Leaderboard through work on numerous brands including Carling Black Label, VW and Cape Town.

Justin Gomes is ECD at FoxP2. Under his creative leadership, the agency maintains a strong position on Tony Koenderman’s Creative Leaderboard. Last year, his Frank.net radio campaign won a Grand Prix at the 2013 Loerie Awards.

Most-admired agency boss

Gavin Levinsohn
Most admired: Gavin Levinsohn, ex-MD, Ogilvy Cape Town.
Gareth Leck
Runner-up: Gareth Leck, CEO, Joe Public.

Most admired: Gavin Levinsohn, ex-MD, Ogilvy Cape Town
Runner-up: Gareth Leck, CEO, Joe Public

In 2013, Gavin Levinsohn was the most-admired agency leader in the country as judged by his peers. The former MD of Ogilvy & Mather Cape Town recently left the agency to join the Moon Communications Group in Australia as its CEO.

Andrew Brand, MD at 99cents, believes Levinsohn ushered in a new era for Ogilvy Cape Town. “They are arguably the best agency in South Africa right now and they have managed to integrate off- and online better than most agencies,” he says.

Levinsohn started his career at The Jupiter Drawing Room Cape Town as a junior account executive and worked his way up to become client service director. In 2006, he became MD and co-founder of agency singh&sons, before joining Ogilvy Cape Town in late 2008.

Gareth Leck leads Joe Public, the hottest agency in Johannesburg, and one of the hottest agencies nationally.

Levinsohn drew 29% of the total number of eligible nominations, while Leck drew 24% in a close poll. John Dixon from Draftfcb (and now on his way to BrandsRock) drew 19% of the nominations.

Most integrated

Ogilvy
Most integrated: Ogilvy Cape Town.

Ogilvy Cape Town was the only one to pull more than a single nomination. It is the undisputed leader in this category as judged by its peers.

One to watch

Machine Agency
One to watch: Machine.

Machine, which positions itself as a BTL agency with real digital savvy, was judged the agency to watch by SA’s agency leaders.

This year, it added Nandos (Digital), Miller (MGD), Pick n Pay Smartshopper, Nampak Lifestyle, Happy Me and Adidas to its client roster. Its ability to transition from its digital roots has given major execs pause for thought, making it less clear that it’s the traditional agency set that will swallow up the digital, as against the promise of industry-wide renewal wrought by agencies born digital .

Says the co-founder of Avatar, Veli Ngubane, regarding the agency: “Machine is part of the new group of agencies that represent the future of our industry by understanding the role of technology in communication as an integral part of delivering integrated messages. Machine is born out of digital thinking and this agency represents the new age of owner-managed South African entrepreneurial start up advertising agencies.”

Felix Kessel, co-founder of agency OwenKessel agrees, saying he likes the way Machine MD Adrian Hewlett thinks and approaches his business.

“He started digital with some good digital media and social media savvy, and he’s expanded well into an idea-oriented agency that works across media,” says Kessel. “His is one of the few that has effectively made that transition. The growing awards roster is proof. He’s one to watch.”

*Only agencies or agency staff who received more than a single nomination were included when we worked out voting percentages.

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Smart Africa TV: The Cola Road

by Russell Southwood (@BalancingActAfr) The subjects of a new award winning documentary (The Cola Road), in this interview the founders of Cola Life, Jane and Simon Berry talk to Rob Mayes about how they are using Coca-Cola’s distribution system to get medicines to some of the most rural parts of Africa.

Also:

    • why Coca Cola was able to deliver its drink to the most rural parts of Africa but medicines didn’t get there;
    • how they came to start Cola Life and the impact of the Internet and Facebook on it becoming a success;
    • the design of the pack to go into Coca Cola delivery crates;
    • the trial they ran to prove to approach in Zambia and its results;
    • the lessons from the pilot;
    • and how they see the approach being implemented.

Smart MonkeyRussell Southwood is the founder of Balancing Act and the web TV channel Smart Monkey TV, and has been an analyst in telecoms, internet and broadcast in Africa for the last 14 years. Smart Monkey TV aims to capture the energy at the crossroads between African culture and technology. MarkLives is syndicating content from Smart Monkey TV on a weekly basis for the column “Smart Africa TV”.

#MagLoveTop10: Sexiest magazine covers of 2013

by MediaSlut (@MediaSlut) While compiling this “#MagLoveTop10: Sexiest Magazine Covers of 2013″ column, I have once again realised that the term “sexy” differs from person to person, and there are dozens of different opinions surrounding what makes a cover (or a person) sexy. We hope that in this selection there will be at least one cover that will tickle your fancy…

This is the final part of our #MagLoveTop10 magazine cover series, which has also included:

10. ELLE UK, April 2013

ELLE UK, April 2013

Rihanna seems like bit of a mess these days. In this cover, it feels as if the ‘real’ Rihanna shines through. It’s beautiful and sexy, not overly made up or dressed up, with just the right amount of side-boob and sexy tattoos…

9. Süddeutsche Zeitung Magazin, December 2013

Süddeutsche Zeitung Magazin, December 2013

Even 37 years after his death, it seems as if Elvis Presley can still be dreamy (and sexy!) on a magazine cover. I’m sure there are still hundred of thousands of Elvis fans who wish he was still around so that he could ask them this exact question…

8. Men’s Health South Africa, February 2013

 Men’s Health South Africa, February 2013

For its “Sex and Seduction” issue, Men’s Health South Africa paired the sexy Marcel Snyman and Lisam together on its cover… with hot chemistry, and even hotter pictures!

7. Wonderland, September/October 2013

 Wonderland, September/October 2013

Fresh out of the shower …  actor Kit Harington (better known and perved about as Jon Snow from Game of Thrones).

6. My Tyd (Rapport), 17 November 2013

 My Tyd (Rapport), 17 November 2013

Ask any Afrikaans teenage girl (or her mother!) if she would go on a date with singer Bobby van Jaarsveld, and they both would give a massive “Ja, ja, ja!” It’s even more evident why after Bobby took his shirt off for this very cool shoot with My Tyd.

Should Bobby put his shirt back on? “Nee, nee, nee!”

5. GQ Italy, October 2013

 GQ Italy, October 2013

Miley Cyrus knows how to market herself and get people talking about her. It’s clear to say that 2013 was her year! Well, she, that foam finger, that latex costume and that wrecking ball…

Italy GQ moves the conversation to her super sexy body, and those little ‘dimples’…

4. L’Officiel Hommes, Fall 2013

L’Officiel Hommes, Fall 2013

Fall 2013 had never looked so good, and will probably never look better… So many clothing items just ‘FALLing off’, as well!

The typography, design and colour usage are also hot, but this final cover is just the end of me… 

3. PLAYBOY USA, January/February 2014 (published in 2013)

PLAYBOY USA, January/February 2014 (published in 2013)

In celebration of its 60th anniversay, Playboy photographed the ever-beautiful and always-sexy Kate Moss in the iconic Playboy Bunny-outfit. Not overly seductive or revealing (as Playboy covers usually go), but very classy, with about 60 pinches of subtle-sexy. 

2. Zeit Magazin, 19 December 2013

Zeit Magazin, 19 December 2013

A good make-out session is a sign of great things to come…

Some might not agree that this cover of Zeit Magazin deserves the no. 2 spot, but the fun and ‘in the moment’ moment captured on the two covers, even with hair pulling moments, is what a truly great kiss is all about. It’s raw, it’s rough, and oh-so-sexy!

1. ESPN, August 2013
ESPN, August 2013
ESPN, August 2013
ESPN, August 2013
It goes without saying that sports personalities have some of the best bodies out there. But it’s not everyday that we get to perv them all in the name of ‘art’ (and ESPN’s annual Body Issue)! It published loads of covers with sports stars at their sexiest; even 77-year-old Gary Player made a cover in the buff (way sexy at 77, Gary)!

But only the sexiest of the sexiest ESPN covers can make this list, and as a combined effort, and because of their athletic beauty, they come in at my no. 1 spot! S.E.X.Y. GALORE!


Find a cover we should know about? Tweet us at @Marklives and @MediaSlut.
Want to view all the covers at a glance? See our MagLove Pinboard!


MediaSlutMagLove by @MediaSlut is a regular slot featuring the best local and international magazine covers every week, recognising well thought-out, powerful and interesting (and hopefully all three-in-one) covers and celebrating the mix of pragmatism, creativity and personal taste that created each of them. The (for now anonymous) blogger behind MediaSlut knows way too much for his own good about media in South Africa, magazines in particular. His mission is to show when SA magazines fail but, most importantly, also when they succeed. If you’re looking for a library about SA magazines and news, this is your one-stop pitstop.

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The Ad Contrarian: Why social channels are cloning television in 2014

ad contraby Bob Hoffman (@adcontrarian), San Francisco Bay Here at The Ad Contrarian World Headquarters, we’ve been grumbling for years about how the theory behind much of online advertising is a delusion.

The theory goes something like this:

Consumers are no longer strongly influenced by the interruption model of advertising (TV, radio, print, billboards, etc.) In order to be effective, marketers must gain consumers’ permission (the permission model) to interact with them. If marketers cuddle up to consumers this way, consumers will share their enthusiasm for the brand with others through the miracle of social media and great success will ensue.

This fairy tale still carries large weight in the marketing world. Regardless of the almost universal disappointment marketers have experienced with their own social media and “content” programs, they still somehow believe that everyone else is successful doing it.

But it’s starting to fade.

Last year, Facebook pretty much abandoned the fantasy and got into the interruption model big time. Great big traditional ads started appearing in our streams. Facebook still has pretensions of social media, but it’s pretty clear what it really is —  a social media channel with traditional advertising plastered all over it. If what I’ve read is true, Facebook is getting about 90% of its revenue from selling ad space, just like those nasty old TV networks.

The idea that Facebook is useful because consumers are having “conversations about brands” is as dead as QR codes. Okay, nothing is as dead as QR codes…

Now that Twitter is a public company and has to actually make money, we can expect the same from it.

In fact, all of “social media” is quietly in the process of morphing into just another channel for carrying traditional advertising. The delusion of “permission marketing” and “the conversation” and the “sharing of content” as the foundation for web advertising still gets lip service, but is being undermined by social media companies who are interrupting the shit out of us with ads.

Web ad strategy is turning out to be no different from the things it was supposed to supplant. All the wooly nonsense about sharing and conversations is beginning to sound gratuitous.

As usual, marketers and ad agencies are a couple of beats behind the band.

Although I am loathe to make predictions (I’d rather make fun of fools than be exposed as one), I am expecting online advertising to look even more like television advertising this year. The interruption model will continue its ascension and video spots will be the “new” rage.

Plus ça change…

The Ad Contrarian is Bob Hoffman (@adcontrarian), the author of The Ad Contrarian and 101 Contrarian Ideas About Advertising.

This column has been republished from his blog The Ad Contrarian.

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Africa Style: Why leaner budgets could be good for adland

by Masingita Mazibuko It’s a part of everyone’s life. We all desire it, work for it, borrow it. Some steal it. In distant and recent times, it has been the cause of much global distress. It can be an enabler, as well as a curse. As the former, it facilities, allowing for certain things to be, and can do much good. As the latter, it can confine us, restrain our potential, curtail our dreams and hopes.

Masingita MazibukoBigger may not be better

I talk of money and budgets, and would like to suggest that perhaps bigger is not better.

“Huh?”

I hear you ask for clarity. Here is my rationale.

This past December, my family set the seemingly very low, upper limit of R50 for secret Santa gifts. Our intention was to honour the tradition of giving during the season, but we wanted to limit silly splurging.

You may think that that such a low limit would have resulted in a basketful of unimaginative and inferior gifts. What actually transpired was an innovative basket of unanticipated presents which evoked much belly-aching laughter and endless conversation. In this way, the consequences of our decision were invaluable, and exceeded our expectations.

Outcry

When it comes to marketing budgets, these are often financially ambitious and informed by the principle that, with more money, one can do that much more. When the approved budget falls short of what has been proposed, there can be much outcry and protestation. Reined-in budgets are, after all, viewed as a hindrance to the delivery of brand objectives.

I am not so naive as to not appreciate the value of money. However, I believe I have a  large frame of reference and realistic viewpoint.

My family comprises people whose incomes span several levels, from those who have more to those who do not have much. Given this and my upbringing, I have come to appreciate that, with a little astuteness, much can be attained.

The most common South African example is folk stretching their meagre income to get more through stokvels or investment groups. Additionally, there are also learnings from our exuberant youth — skipping ropes made of plaited grass reeds, wired cars, discarded tires as makeshift trolleys, hopscotch on the gravel roads and so much more. Amazingly, plenty can be created from little.

Challenge and inspire us

Therefore, when it comes to marketing budgets, is it possible than leaner budgets challenge and inspire us, forcing us to be more original and experimentation, rather than pursuing the old beaten track?

Oh, yes, leaner budgets require a bit more from us and do translate into less adspend, fewer extravagant launches, shorter TV and radio spots. But, they may not always translate into less impact.

Consider, for example, the launch of YFM. While sceptics looked on, it simply started playing non-stop music and scattered the streets of Johannesburg with YFM stickers to evoke intrigue. Boom! A legend was born, one that kick-started many people’s careers as DJs and incubated the locally-brewed music genre of Kwaito.

Or what about US President Barack Obama? He took on the stalwarts of Washington with a mix of good timing and an understanding of social media.

I have a soft spot for the Hansa campaign which puts a spotlight on the ‘Vuyos’ in South Africa. You know, those everyday folk with that entrepreneurial spirit who dare to venture the less-travelled road. These are the ones who will bolster our economy as they rise above their constraints and dare.

Go beyond

A smaller budget does not mean all is lost or in dire straits. It merely requires us to go beyond the beaten track.

Look at that meagre budget in a different light — along with its frustrations, it could just see you making your mark.

Masingita Mazibuko, marketing director at Unilever, contributes the monthly “Africa Style” column to MarkLives.com. The views expressed within this column are entirely her own.

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Media Future: PlayStation vs Xbox

by Arthur Goldstuck (@art2gee) Sony and Microsoft launched the PlayStation 4 and Xbox One within seven days of each other, but only Sony has made it into South Africa.

Sony and Microsoft are both fighting rearguard actions to defend their traditional strongholds, respectively in entertainment appliances and desktop software. But in one area the two lead the world: gaming consoles. In a market worth $44-billion this year and set to climb to $49-billion in 2014, according to Gartner, leadership translates directly to the bottom line.

Both companies can do with a bit of that. While Microsoft shares are trading at a five-year high and the company has been achieving record revenues from software, it desperately needs to prove it can pull in the consumer dollars, too. Sony, for its part, has compelling offerings across numerous consumer categories, from smartphones and smartwatches to TV to tablets. But only in gaming consoles does it truly lead the world.

 

Not entirely coincidentally, the new PlaySation 4 from Sony and Xbox One from Microsoft were launched within a week of each other. Sony claimed opening bragging rights, selling 1-million consoles in the first 24 hours on 15 November, and 2.1-million in the first 18 days. Microsoft matched Sony almost unit for unit after launching on 22 November, selling 1-million units in 24 hours, and 2-million in 18 days.

Sony has made a similar impact in South Africa, selling out all available units on launch day, 6 December. That may not be saying much, as the company has not revealed numbers, but it remains one of the most in-demand items on South African gadget shopping lists this month.

Microsoft, on the other hand, maintains its woeful track record of keeping the South African market in the dark regarding Xbox. While it was not expected to include this country in its initial roll-out, it has done itself few favours by giving no clue to a local launch date, beyond “during 2014”.

 

Total revenue from console hardware and software in South Africa is expected to reach R939-million this year, and to pass the billion-rand mark in 2015, according to PwC. That makes consoles as big as the local music industry, despite having far fewer role-players.

With Microsoft Xbox all but missing in action, the market is left to Sony and Nintendo. The latter hasn’t come up with a new flagship since it launched the Wii U in 2012, but has fleshed out its range to include both high-end and low-end handheld devices. Its recent launch of the 2DS, a low-end version of the 3DS minus 3D functionality, has opened the market to entry-level users.

For now, it is a matter of how much product can be shipped into the country. Nintendo has few supply chain issues, while Sony is caught up in the whirlwind of massive demand from major markets.

When the PlayStation 4 does make it onto the shelves, shoppers will be faced with the most wantable gaming console yet. With sleek lines, elegant angles and shades of glossy and matt black, it looks like something out of science fiction. In fact, it would look futuristic in a Star Wars or Star Trek movie.

It connects with smartphones and tablets, using them as second screens. This means a player can follow the main action on the main screen while mapping progress on the second screen, much as the Wii U does with a dedicated console.

That’s the advantage of working with an ecosystem of devices, and it’s one Sony intends to exploit well into 2014.

Arthur Goldstuck heads up World Wide Worx (www.worldwideworx.com) and is editor-in-chief of Gadget. He is a consulting editor to MarkLives and our media tech columnist. Follow him on Twitter on @art2gee.

This article has been republished from Gadget.

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#ShelfLifeTrends 2014: Culture change drives packaging innovation

by Louise Marsland (@Louise_Marsland) Packaging and new product trends for 2014, across the consumer packaged goods markets globally, reveal the increasing use of vegetables in unique formulations; a growing focus on ‘extreme’ flavours; an emphasis on ‘clean’ ingredients and sustainability; and packaging innovation driven by changing consumer lifestyles.

1. Content shopping

Rakuten, one of the largest ecommerce marketplaces and owner of Play.com, says shoppers are looking for a richer, more personal shopping experience, as the growth of ecommerce changes shopper behaviour globally, reports Digital Strategy Consulting. In 2014, global ecommerce sales are expected to top US$1.4 trillion for the first time, as more consumers use mobile and tablet devices to shop.

“The lines between entertainment and shopping are blurring further and 2014 will see more retailers offer shoppers a richer, content-led shopping experience. Savvy retailers are using multimedia content to make the shopping experience more engaging.”

Blue Hill yogurt tomato Blue Hill yogurt butternut squash Blue Hill yogurt beet
2. Veggie variety

New US yoghurt flavour, Blue Hill, has launched an extensive range of vegetable flavours that offer yoghurt lovers a variety of savoury flavours in order to help consumers boost their veggie consumption. This product is the Datamonitor Consumer Product Launch Analytics’ innovation of the week.

This “all-natural” product is made with the milk of 100% grass-fed cows, and comes in the following veggie variants — butternut squash, beet, carrot, tomato, sweet potato, and parsnip. It can be eaten the usual way, but also added as an ingredient in salad dressings or used as a condiment.

3. Hyper targeting

Apple’s launch of iBeacon in 2013, which allowed precise, low-cost indoor tracking in stores, means retailers can target shoppers in-store in real time with relevant and personalised location-based offers, reports Rakuten via Digital Strategy Consulting.

“In 2014 retailers will begin to take this proposition more seriously. We expect to see a number of high profile trials of hyper-targeting technology as retailers grapple to deliver the highly personalised experience that shoppers now expect online in their high street stores.”

4. Slow energy

Research — that suggests cutting down on carbohydrates can help weight-loss and sufferers of diabetes or prediabetes, and that low GI foods are preferable to high GI — is driving interest worldwide in products delivering ‘slow release’ or ‘sustained’ energy.

Although many companies are thinking about slow energy and blood-glucose control in relation to diabetes, in fact the biggest opportunity for the food and beverage industry lies in providing sustained energy to the mass market, says Foodbev.com.

Harmless Harvest Coconut Water

5. Health halo

Products that are “naturally healthy” can give products in this category a “health halo”, leading to a significant increase in sales, reports Foodbev.com.

Examples include coconut water, where sales in the US surged from zero in 2007 to U$390 million on its “naturally healthy” and “nothing added” image; almond milk, where sales have risen from zero in four years to US$497 million due to the nutritional profile that all almond products have in the minds of consumers, a veritable “health halo”; and then Canadian maple water is expected to be a growth area in the next five years for the same reason.

6. Go green

Bioresins and plant-based packaging continue to come to market, but the twist here, says Landor, is that manufacturers are giving consumers extra product benefits by finding innovative uses for biological packaging.

“The potato starch and paper container from Veuve Clicquot is not only 100% biodegradable and recyclable, it also insulates the bottle, keeping it cool for up to two hours. Many brands have zero-waste options in the works, such as edible rice paper food wrappers and packaging that washes away in water.”

Then there is the Dutch company that sells light bulbs with packaging that can turn into a lampshade!

7. Natural touch

Landor also predicts that, since consumers want to know the origin of their food and what is in it (remember the horsemeat scandal of 2013?!), food brands will roll out packaging that “communicates simplicity, purity, and natural origins” with “beautifully photographed, fresh-looking ingredients”.

8. Repackaging online

One overlooked area, where packaging is also on show, is online. In an article in Packagingnews.co.uk, Perception Research Services VP Europe, Herve Turpault, says poor-quality pack images can be spotted on e-tailer sites. “Shoppers sometimes have difficulty gauging quantities online, as small packages look similar to larger ones. There are certainly opportunities to ‘rethink’ packaging in an online context.”

9. Transparency

Food ingredients are not the only category that consumers are hammering brands to be transparent in; sustainability is another. It is not enough to proclaim packaging or brands to be ‘green’ — that is a given, now, and expected. Consumers are more sceptical and want to know more; they want proof and that has to be communicated on the packaging and in all brand communication. This comes through in almost every trend predictions article.

Surf Side Lemonade pouch

10. Portability

According to Fooddive.com, consumers want new delivery systems and packaging for their food so they can multitask, such as eating breakfast while commuting. This has led to new disposable, single-use packaging solutions such as re-sealable pouches or edible packaging.

11. Just-in-time purchasing

Hard times have meant that consumers globally are reassessing budgets and there is less “pantry loading” taking place on shopping trips and more “just-in-time” purchasing behaviour. This means that express retail formats and smaller, easier-to-carry packs, with smaller price points, are needed, reports Packagingdigest.com.

A case in point is the extension of major retailers, such as Woolworths locally, to the garage forecourts for convenience and “top-up shopping”.

12. Portable tillpoint

At global consumer technology trade show, CES 2014 in Las Vegas, Griffin and Square collaborated to launch ‘The Griffin’s Merchant Case,’ which enables credit-card swiping and storage from an iPhone case itself, as Trendhunter.com explains. The Griffin Case is like a cash register in your pocket!

The nifty accessory will be beneficial for retail merchants and interactive businesses around the globe, optimising portable sales.

13. Single serve

Packagingeurope.com reports that single-serve portions are on the rise in the UK and Europe, driven by more people living alone and busy, fragmented eating times.

14. Braai banter

Also on show at CES 2014, Lynx Grills debuted its Smart Grill, which is connected to WiFi and allows the user to cook their food to their exact specifications simply by talking to it, reports Trendhunter.com.

Upon initial use, the user is asked a few questions and the grill figures out the best way to cook your food. It even figures out all the little things such as cooking time and what should go where for maximum satisfaction. AND it remembers the way you cooked your food before! The grill also shuts off after 30 minutes of not hearing any instruction, so you don’t need to worry about the house burning down if you get distracted…

Louise MarslandShelf Life by Louise Marsland is a weekly column on MarkLives. Tweet new product, packaging and design launches to @louise_marsland or email her at louise.marsland at gmail.com. Want to sponsor Shelf Life? Contact us here.

Louise has written about the FMCG, media, marketing and advertising industry for 19 of her more-than-25-year career as a former editor of magazines AdVantage, Marketing Mix and Progressive Retailing, as well as websites Bizcommunity.com and FMCGFiles. She currently edits the weekly Wednesday Media & Marketing Page for The New Age newspaper and is the publishing editor of industry trendwatching portal, TRENDAFRiCA, for consumer insight, research and trends in Africa.

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The Switch: Why adland needs pen pals

by Alistair Mokoena (@AlistairMokoena) 2013 was an exceptionally tough year for our economy, thanks to persistent economic recession.

At a macro level, we failed to achieve our growth target and we’ve been struggling to contain rampant unemployment and poverty. At a micro level, consumers are being squeezed by the rising cost of living, resulting in everyone — from individuals to big corporates — having to tighten their belts.

This has put the advertising industry under huge financial strain. The agency bottom line is no longer what it used to be.

Alistair MokoenaMy prediction

My prediction is that we will continue to see many more agencies close shop while others downsize. We will also see clients in-source some services and recycle or “sweat” their advertising material. It’s a jungle out there. Yes, strength can help you survive, but it takes a lot more to thrive.

So what does it take to thrive? It’s the basic senses. The sharper your senses, the better your chances.

We all have a sense of smell, a sense of sight, a sense of hearing, a sense of touch and a sense of taste. But, as with most things, not all senses are created equal. From a business perspective, the two most important senses are sight and hearing. The sharper your eyes and ears, the greater your chances of thriving in a competitive landscape.

The animal kingdom

Let’s take a leaf out of the animal kingdom.

Animals have the best-developed senses. They use their senses to stay alive, to fend for themselves, to protect themselves and to navigate their way through life.

Owls have the sharpest hearing. Not only is their hearing superior, they are able to pinpoint exactly where the sound is coming from in complete darkness. This helps them catch prey in a split second.

Elephants are also known for their superior hearing. They are able to hear at frequencies 20 times lower than humans can, as well as pick up low-frequency vibrations. This unique ability helps them sense the rain long before all the other animals.

Cats are also known for their exceptional hearing skills. They can hear higher frequencies than humans. They are also able to rotate their ears 180 degrees, which enables them to pick up sound from any direction.

What can we learn?

What can we as advertising agencies learn from these animals? We need to sharpen our eyes and ears.

In my view, the genesis of all creativity is insight. All great creative work emanates from a deep understanding of what consumers want. As marketers, we create brand stories so that consumers can fall in love with our brands. For these stories to be relevant and authentic, we need to be listening to what consumers are saying and not saying.

Having elephant ears will help us hear consumers’ wants, needs, desires and frustrations, while having eyes of an owl will help us read between the lines. It will help us see the unseen and hear the unspoken.

I respect research but I’m afraid you don’t get this level of insight from a focus group. This requires consistent meaningful engagements with consumers, as equals, and not as subjects.

Share intimate details

Remember pen pals? I think brands and consumers should become pen pals so they can share intimate details with each other. We need to encourage authentic dialogue between the two so trust can develop.

Sharp hearing also involves keeping your ear to the ground. In other words, brands need to invest in detectives that tap into sub-cultures and social movements. That’s how you stay relevant and in touch with the latest thinking.

Trends are formed in small cliques of opinion leaders whose frequency evades lazy marketers. A good detective will sniff these opinion leaders out and hack into their frequency like tow-truck drivers do.

Be the elephant that senses thunderstorms long before rain clouds gather. Invest in competitor intelligence. Having wide, hawk-like vision means training yourself to constantly scan the competitive landscape so you can see your enemies coming. It also helps you spot opportunities when your competitors are navel-gazing.

On a practical level, it means training your staff to exhaust divergent thinking before diving into narrow, convergent thinking. Think big picture before zooming into the detail.

Ushering in 2014

So, as we usher in 2014, I hope that fellow marketers will remove all blinkers, reject all stereotypes, suspend judgment, make time to make at least one new friend a week and introduce their brands to a pen pal or two. Let’s all thrive!

Alistair Mokoena (@AlistairMokoena) is a Unilever-trained Chartered Marketer with lots of blue-chip marketing experience. He’s currently MD of Draftfcb Joburg. Mokoena contributes the monthly “The Switch” column to MarkLives.com.

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Fair Exchange: Brands must have a purpose to win with people

by Erna George When told that the deadline for January columns was early December, I winced as I was struggling — as I am certain you were — to wrap up 2013. Then Madiba passed away and, as the nation vowed to strive to emulate him, I was inspired.

Reflecting on his achievements and learning from his life gave extra meaning to the season of goodwill to others. The prospect for brands, too, to be better, just felt an apt topic.

CaringErna George

By ‘better’ I don’t mean enhancing or boosting corporate social responsibility or sustainability initiatives. I mean having a positive intent woven into your brand proposition, about caring. In essence, I want to ask, “Brand, what is your purpose?”

Why a purpose?

Functional benefits such as ‘double the goodness’ or ‘three times the power’ are nowadays difficult to uphold as they are easily copied. And, with increased choice and consumer cynicism, they are no longer good enough.

People want more

Instead, as we move from marketing-to-consumers to marketing-to-people (as often said by David Jones CEO of Havas and author of Who Cares Wins: Why Good Business Is Better Business), people want more in exchange for their hard-earned cash and loyalty.

Today, it’s all about higher-order social and emotional benefits. A brand’s point of view and its values — as well as its actions — will impact people’s choices. Yes, basics such as price will continue to play a role but, if a brand does not tie into the purpose or the higher-order values people seek, those people are likely to say, “Thanks, but I have others to choose from.”

Are you a community player?

So, Brand, are you a community player? Do you offer an eco-friendly option? Is your point of view on children’s nutrition something others can relate to, and will your approach help achieve their goal? Have you touched their sensibilities?

As mentioned, caring need not be related to CSR.

Dove gets this. Understanding how women view beauty in themselves and others, they have launched the Dove Self-Esteem Project CSR programme (offering expert toolkits and resources to teachers, parents etc to open up conversations about body confidence and help girls find inspiring role models and see the unique beauty in everyone).

Changing the conversation

But its marketing and advertising also talk to altering a women’s view of herself. It is changing the conversation, or at least the response to the conversation, that the world of fashion and beauty puts out there.

Here are further examples to inspire local brands to think how they could be ‘better’:

  • In a trial phase on Beijing’s subway system, INCOM is offering an eco-friendly bottle barter system. Every plastic bottle recycled via a vending machine is offset against the transit fee (a free ride will cost about 20 bottles). This raises awareness for recycling, reduces litter and offers value to the consumer.
  • Kellogg’s Special K motivates healthy living and building confidence with a positive body image (though I would like to see some different shapes of women in its communication).
  • To show everyone can make a difference, at Dr. Bombay’s Underwater Tea Party, a small tea shop in Atlanta, owner Katrell Christie sells packets of tea, telling customers the profit will go towards educating women in India. In just four years, The Learning Tea is putting 11 young women through university. The benefit to her brand is the opportunity to make a difference that is less easily copied and crafts a connection that is more effective.
  • KFC is building hope and helping with hunger relief by asking its customers for just R2 extra. Fund-raising efforts in 2013 took the total raised in five years to R210 million.

Consider a change

Purpose-driven brands will be the most effective and successful in the longer term. Studies have shown the cause-and-effect relationship between brand’s financial performance and its ability to deliver a higher purpose.

So, Brand, consider a change in this time of change:

  • Find a purpose that suits your brand proposition (this is about the long term) and your target market values.
  • Weave this into all your communication in order to connect with people.
  • Change your brand to impact lives positively in order to be better and, if you do it right, the business profitability will be impacted just as positively, not only today but in the long term.

Erna George is the business director heading up quality research at brand development and marketing insight consultancy Added Value. She works with diverse brands and categories — from FMCG, alcohol and agriculture to financial services and entertainment — in countries across many geographies, including South Africa, Mozambique, Nigeria, Kenya, India, Philippines and Brazil. She contributes the monthly “Fair Exchange” column about business relationships and partnerships in adland to MarkLives.

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