Brand Culture: Cultural language vs cultural meaning

by DK Badenhorst. I’ve often compared cultural phenomena to an iceberg or an oilrig. It’s the very familiar analogy that illustrates how what you see is a small representation of what there is. Language is another simple way of illustrating this concept.

When I say ‘man’, the simple word carries far more meaning. On the surface we see a simple, three-letter word but, below the surface, we find positive connotations (strong, big and brave), negative connotations (violent, short-tempered and single-minded) as well as neutral (blue, car, sports). These connotations guide our narratives.

On the surface vs deeper understanding

Advertising can choose to build either upon the simpler, on-the-surface language or leverage a deeper understanding of trends and culture. I don’t believe that there is necessarily a right or wrong when it comes to focus. Instead of right or wrong, I tend to ask: “Does it work, or does it not work?”

Sometimes, it works to simply call an offering ‘man-sized’ or any similar reference to stereotypical masculinity. Other times, you need to dig a bit deeper and find out what masculinity means in the local culture and where it’s going.

My masculinity example here is straight-forward but in real life, the lines get blurry. When Ram Trucks aired “When God Made a Farmer” at the 2013 Superbowl, there was no question as to which side of the spectrum it was flirting with.

The stereotype of the God-fearing American farmer is so well-known that, even here in South Africa, I knew exactly what I was looking at. And if you didn’t know the voice of Paul Harvey, you would at the very least have heard a voice like it: the Middle American preacher who, through poetic rhetoric and repetition, gets his congregation to nod in agreement. Between the visuals, the narrator’s voice and the story told, it is clear that Ram knew exactly who it was talking to.

The commercial was beautifully executed, with some incredible yet simple visuals, striking a great balance between modern photography and a slower, more conservative world. Under closer inspection, however, it became clear that it simply looted the language or signifiers of the church. It took what stuck out above the water and used it for the Ram brand.

And how do I know this? Simply because the Christian Bible mirrors the seven-day week (making the 8th day a RAM creation). The creation story also reads that God only made two people. If you strip the tone of voice and mesmerising visuals away, you are left with nothing, really.

But which brand has gotten religion right?

Wieden+Kennedy produced a real tearjerker for Nike’s “Designed to Move” campaign. At face value, it has no resemblance to religion and I doubt that even the strategy documents would have anything pointing to anything more than the fact that Nike is designed to move. So why do I think it got it right?

Alain du Botton argued that religion (among other things) serves as a framework that reminds us of our best selves. When life tries to lure us into dark corners, we need religion to pull us back to the rules we decided upon when we were sober, in good spirits and in religious company. The actual content of the rules will depend on which particular brand of religion you subscribe to, but serving as a moral compass is a common function for product category.

In the “5 Extra Years” ad, Nike reminds us of our better selves. We are designed to move. Being in motion, being healthy, playing in the parks and enjoying a physical life are (according to Nike, in this case) our best selves.

This is a long-term strategy. To take it back to the iceberg analogy, Nike is creating a massive iceberg under water with the belief that it will surface with deep cultural meaning.

True to a long-term vision, Nike has taken this ‘better self’ idea further. The Possibilities commercial does exactly the same, pushes you to be your best self. This is, however, not so much part of a strategy but rather part of the brand’s DNA and a way of seeing the world that is executed in different ways.

With the latest “Made of Black” ad, Guinness shifted from long-term, under-the-surface work to shorter-term above-the-water stuff. The “Made of Black” commercial is visually appealing and ticks every swag-box I can think of. It’s a montage of what it means to be cool in Africa today and does so to the tune of Kanye West’s “Blkkk Skkkn” Head. It’s a sensorial assault and you’re blown away by how cool it is here in Africa.

But, as with the Ram ad, “Made of Black” quickly becomes surface-level communication once we interrogate the message. If we remove the dancers, the music and all the smoke and mirrors (literally) and look at the message on its own, it feels empty: “Black is not a colour, it’s a rebellious mindset”, followed by a wall of global and universal achievements (artists, models and musicians).

This would not be disappointing if the brand did not come from somewhere deeper. Earlier this year, it featured the Sapeurs: a group of gentlemen in Brazzaville. These dandy men dress the way they do as a celebration of peace, respect and human dignity.

At face value, the Sapeurs seem to contribute little to a modern, forward-facing Africa. It looks as if they cling to a colonial past, and some even argue that this commercial shows how the psyche of Africa has been damaged, creating a sort of continental Stockholm syndrome. The reality, however, is that Africa is a mentally healthy continent.

It does have a history of colonialism, which would have left a mark. Cultures cannot help but rub off on each other, and a European influence would be conspicuous in its absence. But these men did to European clothing what ’90s pop culture did to the word “cool”. It now very seldom refers to temperature and is far more often associated with some or other state of contentment.

Africa is modernising at a staggering speed, often leapfrogging European and American technologies. Modernisation is, however, a unifying phenomenon. By this I don’t mean to say that Africa is turning into Europe. Instead, I like to believe that the ubiquitous nature of smartphones (and other recording and sharing technology) and the rapid increase of connectivity are closing the gap between cultures.

Local take on global values

The “Sapeurs” commercial plays to this phenomenon. It looks at a local take on global values and at how a subculture in Brazzaville contributes to a modern, global world. It celebrates a forward-facing, modernising Africa and works hard to show a unique, Congolese take on universal global values (peace, respect and dignity).

“Made of Black”, though, takes relatively universal achievements from Africa and attempts to carve them from global culture and make them ‘black’ (the state of mind, not the colour). It’s potentially divisive and, given the history of the brand, I would say, disappointing.

Guinness, Ram and Nike aside, the phenomenon of digging deeper to find patterns, narratives and stories — as opposed to understanding the visual language on the surface — is worth noting. To say that one is worse than the other would be similar to calling a hammer superior to a screwdriver.

It’s more a matter of understanding the nature and life stage of your brand, as well as the challenges facing your organisation from a business point of view.

DK Badenhorst

 

DK Badenhorst is a cultural insight and semiotics consultant who brings cultural context and long-term trend insights to brand communication. He contributes the monthly “Brand Culture” column, exploring the value and meaning interaction between brands and society, to MarkLives.com.

 

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Ad of the Week: Mzansi standing together

by Oresti Patricios (@orestaki) The art of photography is sometimes forgotten in this Instagram-age of automated filters and point-and-click cameras. Everyone is a photographer these days, when cellphones have cameras whose specs would have put them in the ‘pro’ category a few years ago.

So it’s refreshing to see projects such as ‘I See a Different You’, and it’s heartening that these young artists are being taken seriously by a brand such as Grant’s Whisky, which has stepped up to sponsor a dedicated project.



Grant’s Whiskey x I See A Different You

I wrote about the project in February 2014, when the conversation was about ‘nation branding’ and how hard it is for a place such as Soweto to slough off a bad image, stereotyped as it may be.

Unique in many ways

I See a Different You — ISADY for short — is a photography collective that is unique in many ways. Three young men from Johannesburg decided to do something about the bad rap the city gets — especially when it comes to areas they frequent, such as Soweto and Braamfontein. So they set up photo shoots in these environments, using friends and each other as models. The pics are carefully composed, lit and colour-graded, much as one would a fashion shoot or a portrait study, to reflect their interest in design, style and fashion.

But while the environments are often unglamorous, the ‘artistic eye’ the trio brings to each photo transforms them — you can see the love they have for their city, just by the way each shot is framed.

The team comprises Justice Mukheli, his twin brother Innocent, and Vuyo Mpanthsa. Justice is a former agency art director who has worked with agencies such as Ogilvy and FCB in Johannesburg.

Going from strength to strength

It seems the three young guys are going from strength to strength, and now they have picked up a sponsorship from William Grant & Sons, distillers of Grant’s Whisky, which has enabled them to embark on a tour to Cape Town, Durban and Johannesburg, to portray everyday South Africans, within the general theme of ‘Stand Together’.

The theme celebrates ordinary people who have achieved extraordinary things through co-operation.

Lauren Kuhlmey, the marketing manager for the William Grant & Sons portfolio at Edward Snell & Co Ltd says, “By collaborating with I See A Different You, we want to depict these incredible moments of courage, support and solidarity, a demonstration of the rewards reaped through collective achievement as opposed to the singular.”

National gallery exhibitions

The culmination of the project is to mount national gallery exhibitions in the three cities, showcasing a new set of images they have produced in collaboration with the whisky distiller.

Speaking on a video that explains the project, Justice Mukheli says, “Stand Together means that you can’t be what you want to be if you are alone. No-one gets to their success by themselves.”

Kuhlmey adds: “It is not about material possessions and necessarily an individual’s wealth, but rather friends with shared values and ambitions, and acknowledging those who have helped you along the way to achieve your goal. After all, what’s the point in making it if you cannot share it with your friends and family?”

Examples of successful teamwork

Some of the people profiled are fashion-designer duo Augustine and Maria; Soweto Skate Society; comedians Goliath & Goliath; Andile Dyalvane and Zizipho Poswa, who do unique ceramics and sculpture; bloggers; designers; rappers… all examples of teamwork that has led to success.

The exhibition is already on in Cape Town — if you’re in Durban or Johannesburg, check out your national gallery at the end of October and beginning of November.

‘Stand Together’ is part of Grant’s global campaign, and this project is being handled on the digital/social side by Platinum Seed, with general exposure being handled by Butterknife PR.

“Very inspiring”

“It’s been a whole lot of hard work,” says Mpanthsa, “but it’s very inspiring at the same time, because once you listen to the people’s stories and how they got to do what they do … you realise that there’s a lot of people out there doing amazing things that they love.”

Looking at these pictures, it’s clear that the guys from the ISADY collective also love what they do, and are proof indeed of the Stand Together principle.

It’s also great to see a brand such as Grant’s Whisky getting behind them and promoting young talent in this way.

 

Oresti PatriciosAd of the Week, published on MarkLives every Wednesday, is penned by Oresti Patricios (@orestaki), the CEO of Ornico, a Brand Intelligence® firm that focuses on media, reputation and brand research.


If you are involved in making advertising that is smart, funny and/or engaging,
please let Oresti know about it at info@ornicogroup.co.za.


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AdForum Worldwide Summit NYC: Feeling positive

by Johanna McDowell (@jomcdowell) NEW YORK: It seems that everyone is having a good year and feeling positive — this is what I found out on Sunday night, 5 October 2014, when I met up with most of my consultant colleagues (about 30 of us) for our pre-meeting for the 2014 AdForum Worldwide Summit in New York City, 5–10 October.

AdForum Worldwide SummitThis summit is a “by-invitation-only” programme for agency search and management consultants, and global agency CEOs.

Cheil

On Monday morning (6 October), the weather was sunny and crisp, and before heading out on our special coach, we had our first opening meeting with Peter Kim, chief digital officer of Cheil.

This was the first time that Cheil has joined the AdForum lineup of agencies; in fact, this year we have a number of agency groups joining us whom we have never met before, making things very interesting.

Anyway, this little-known agency — which is Korean, with Samsung as its main client — is starting to reboot and create new awareness on a world-wide basis.

Six key trends in digital were identified:

  1. Brands are still in control
  2. Shopability — every screen should be an opportunity for commerce
  3. Snackable content — use of emoticons
  4. Data drives mass-personalisation
  5. The internet of everything — ecosystems, connectivity, functional integration
  6. The sharing economy eg Uber and similar.

Cheil is a worldwide agency of 5000 people and 45 offices.

IRIS Worldwide

Next up was IRIS Worldwide, a strong fully integrated agency with great activation and digital skills. It sees itself as a problem-solving agency that is very much focused on business solutions.

An excellent case study was presented about its client Philips, with reference to “return on involvement” — a different ROI.

A great premise, too, is that participation brands outperform others due to the emotional involvement of consumers.

Work&Co

After that was Work&Co and its co-founder, Gene Lieber. Based in Brooklyn, this agency started up 18 months ago and is highly successful already.

It produces digital products for clients such as Google, Chase, Virgin etc.

Brand development, page development, digital development. Extraordinary people.

Panel discussion

Monday afternoon we had a panel discussion: “Advertising and Public Relations — Compete or Co-operate?” Speakers from Edelman, Hill & Knowlton, Weber Shandwick and J Walter Thompson were moderated in this discussion by The Holmes Report.

Key points:

  • Social media has had a huge impact — the rise of the conscious consumer.
  • We are all able to publish now, whatever and whenever we want. Storytelling is at the core of campaigns. It is the thinking that wins.
  • PR is moving into creative content and starting to hire creative service directors — from ad-agency traditional backgrounds in order to meet the needs.
  • Measurement needs to include “shareability” ie will the campaign be shared by consumers, and this needs to be built into the analytics. Lots more to report on regarding this topic — will send more detail on my return.

A great discussion.

Project: Worldwide

Then we met Project: Worldwide’s CEO Robert Vallee, who showed us his New York ad agency and hosted us for dinner. Originally George P Johnson, founded in 1914, this is now a collection of owner-managed experiential agencies, with six main agencies in the group — lively, interesting and great atmosphere.

While the agencies are all over the world, including Kenya, they’re not yet in SA. Agencies include:

  • Argonaut
  • Partners+ Napier
  • George P Johnson
  • Spinifix
  • Pitch
  • Motive

All of them work with each other on the various clients and each also has its own client lists. This is a successful ESOP ie the employees own the businesses — a fascinating business model and some brilliant work — more to share on my return.

And that was a packed day of learning. More later!

Best
Johanna
@jomcdowell
#adforumsummit

Johanna McDowellJohanna McDowell is managing director of the Independent Agency Search and Selection Company (IAS), which stands at the forefront of the complex world of agency selection in South Africa, and she is one of the few experts driving this mediation and advisory service in SA and globally. Twice a year she attends AdForum Worldwide Summits as an international consultant, which helps her lead the SA advertising industry forward to keep in line with international trends and remain competitive. Follow her on Twitter at @jomcdowell.

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Thinking TV: TV programming skewed towards women

by Inge Hansen (@mecnotabene) The recent announcement of the interim replacement of Generations with Skeem Saam is an interesting shift for a number of reasons:

  1. Skeem Saam has become an established daily drama-turned-soapie, which is currently over-performing in its current timeslot of 6.30pm-7pm.
  2. The drama focuses on three young male protagonists who are coming of age in a Limpopo township and their life experiences, which speaks to local relevance.

TV test patternSo why is this important?

Contrary to what the intellectual description of some TV programming may have you believing, as a society we generally watch TV for entertainment or to escape and engross ourselves in something other than our daily routine.

In order to deliver on this escapism, programming generally trends towards an offering which is orientated towards women. Locally, our television audience will naturally skew to delivering to a female audience, in line with our population.

Makes economic sense

For advertisers, this is good news as women make up 65% of all adult household decision-makers, and advertisers use television to build rapid reach and mass awareness to communicate with as many viewers as possible. Hence it makes economic sense for broadcasters to attract female viewership to their selection of programming.

An indication of this in action would the launch in July 2014 of the Lifetime channel in South Africa and the continuation of Africa on DStv (Channel 131). The channel was launched by DStv to provide a “female-centric entertainment channel” which would provide increased choices for female viewers in the drama, made-for-TV movie and reality spheres.

In addition, we have seen growth in the viewership of channels offering predominantly female interest shows, such as Telemundo.

Engineered to appeal

While the programming offered to us to deliver this kind entertainment may appear to be engineered to appeal to either men or women, do viewers adhere to this segmentation across the board or do they enjoy programming regardless of gender bias?

In terms of viewing behaviour, women tend to be heavier viewers (4+ hours), at 54% of Adults, as compared to 46.8% of men. This may speak to binge viewing, assisted by DStv Catch Up and PVR, or watching an Omnibus of their favourite shows, at a more convenient time ie when the children are asleep, or on the weekend.

Correspondingly, August 2014 TV viewing times for women are stronger in the late morning and early afternoon than men, as the likelihood of women being at home during the day is higher. Peak viewing times, however, correspond (for both genders) with the broadcast time of South Africa’s most popular soap, Generations (on air from 8pm to 8.30pm).

High occurrence of family viewing

A contributing factor to this alignment in viewing patterns would also be the high occurrence of family viewing that exists locally.

We therefore see little difference in the mix of the Top 10 Programmes for August 2014, between adult male and female viewers, although the weight of the audience does differ. This shows that, in some instances, men do watch soapies and women also enjoy watching sport — which may change as we look at the more niche offering on Pay TV channels.

Top 10 Programmes for August 2014

Market Activity
National Live + VOSDAL
Counter Programme Channel Female Gender Profile Male Gender Profile
1 GENERATIONS SABC 1 56.98% 43.02%
2 MFOLOZI STREET SABC 1 55.90% 44.10%
3 SOUL CITY SABC 1 58.00% 42.00%
4 STICKS AND STONES SABC 1 58.50% 41.50%
5 MR BONES SABC 1 56.75% 43.25%
6 SHREDS AND DREAMS SABC 1 57.92% 42.08%
7 MR BONES 2:BACK FROM THE PAST SABC 1 52.77% 47.23%
8 MUVHANGO SABC 2 60.13% 39.87%
9 ABSA PREMIERSHIP MAMELODI SUNDOWNS VS ORLANDO PIRATES SABC 1 51.46% 48.54%
10 MAMA JACK SABC 1 56.32% 43.68%

With the most recent population update, it is evident for both genders that TVRs and viewership have declined, most substantially in the 15-24 age group. With male viewers of this age, in particular, this could also speak to the rise in alternatives to broadcast TV that are increasingly accessible ie social media, video on demand, YouTube and instant messaging.

Gender shift towards a male bias

Young men will be increasingly important going forward, as the latest census has shown a gender shift towards a male bias in this age group. As this change occurs, will viewers continue to watch out of habit and will audiences continue to follow the programme in a new timeslot when Generations returns?

In the meantime, media planners will have to rely on past performances to make decisions on where to put their clients’ brands to deliver the expected returns, until audiences vote with their remotes.


To find out what happens during the ‘Generations coma’, monitor our
weekly SAARF/MarkLives #Top40TVratings column,
a roundup of SA’s TV audience viewership over the previous week, published every Thursday


Sources:

Inge HansenFollowing two years at Media24 scrubbing for insights within the magazine division, Inge Hansen joined Nota Bene as an A&I analyst in March 2013. Working across multiple clients, including FMCG, alcohol and petroleum, she has the luxury of working with teams to develop robust insights that drive strategy while keeping abreast of media trends the world over. Inge loves having her pulse on the media landscape but far prefers raising her pulse mountain-biking on weekends. She contributes Thinking TV, a monthly analysis of South African TV viewership figures, to MarkLives. Follow @mecnotabene for regular media updates.

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The Real McCoy: Walking the talk

by Sean McCoy (@TheRealMcCoyTRM) The impact of executive leadership on the concept of internal branding is a key issue and something I commented on in one of my very first MarkLives columns, illustrating the principle with the very visible and dynamic example of Richard Branson at work on the Virgin brand and business.

Undoubtedly, it’s an essential starting point to building brand on the inside of the organisation in order to deliver consistently on its external promise.

Sean McCoyLine management

While the role and contribution of leadership is critical, so too are the function and importance of the extended management team — and line management, very specifically. It is their responsibility in the company to operationalise the internal brand and commitment.

All too often in the corridors of business we have heard of people suggesting that they join great organisations but leave because of lousy managers. The accountability of managers to coach, mentor, guide and encourage is as critical as their responsibility to deliver or produce, but all too often this essential management skill is overlooked — either through short-term task- or performance orientation, fundamentally poor people skills or sheer incompetence, in certain cases.

The tragic legacy of Marikana, and the very many unresolved worker-to-manager issues that emanate, still sharply remind us how critical an issue this is.

Management by wandering around

In the early days of Tom Peters and his work with Robert Waterman, as they went ‘in pursuit of excellence’, one of the basic management tenets was MBWA or management by wandering around, aptly supported by the art of catching someone doing something right and telling them — the simple notion of human acknowledgement and celebration as a means of motivating and drawing the very best out of them.

This skill is practiced by many successful managers today, but arguably there is an acute shortage of it in many quarters, too, possibly through the pressures of the global economic challenge of recent years.

We are, however, missing a superb opportunity to shift this — one need only to look at a typical international engagement measure to see that the bulk of our workforce is totally disengaged or disillusioned to a large degree, and the best-case scenario registers no more that 25% of our people being actively and positively engaged — a frightening statistic when we expect to achieve competitive advantage and strive to meet the many promises our brand makes to the markets that it serves.

Accentuate the positive

Appreciative enquiry is an organisational behaviour construct that simplistically accentuates the positive in people and their behaviour. Some researchers believe that excessive focus on dysfunctions can actually cause them to become worse or fail to become better — the self-fulfilling prophecy, to an extent. In contrast, appreciative enquiry, or AI as it is referred to, argues that when all members of an organisation are motivated to understand and value the most favourable features of its culture, it can make rapid improvements.

This very issue is underpinned by the principle of building on people’s strong points and reinforcing the individual and collective successes of people in a team or business. And this is where line management comes into the picture — what an opportunity!

This inwardly focused principle has external potential, too, and lies at the heart of building a truly brand-aligned organisation.

Reinforcing desired behaviour

The Canadian police force, for example, took this internal paradigm and used it to its advantage, but went further by extending it externally to the public in an attempt to turn behaviours into a positive reinforcement rather than a punitive, negative system. In its case, ‘fines’ were issue in the form of behavioural certificates and a system that allocated positive credits to the driver, reinforcing or celebrating the correct or desired behaviour required of motorists, affecting significant change and progress in the decline of the number of motoring offences recorded in a particular jurisdiction over a sustained period of time.

This may not be a solution to our South African road behaviour dilemma and we likely need a dramatically different type of intervention, but the point is made and the idea is interesting.

It was Margaret Mead who said: “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.”

Competitive advantage

As we managers and leaders aspire to building competitive advantage through our people, best we understand this and equip ourselves to better mobilise the efforts of our people.

Dr Sean McCoy, MD and founding member of HKLM, is a prominent figure in the branding arena, with his expertise centered on client service, brand strategy and business development. Sean has been chairperson for the Brand Council of South Africa since 2012. He contributes the regular “The Real McCoy” column focusing on internal branding to MarkLives.

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Smart Africa TV: Nigerian ‘nursery school’ for non-tech entrepreneurs

by Russell Southwood (@BalancingActAfr) Olafunbi Falayi, Co-Founder, Passion Incubator talks about: olufunbi-falayi

  • the idea of a technology accelerator for the non-technical
  • six of the start-ups at Passion (including tailoring, talking books, a traffic app, local advertising, a social network for health enquiries and online cake ordering)
  • the barriers to entry
  • and future plans.

 

Smart MonkeyRussell Southwood is the founder of Balancing Act and the web TV channel Smart Monkey TV, and has been an analyst in telecoms, internet and broadcast in Africa for the last 14 years. Smart Monkey TV aims to capture the energy at the crossroads between African culture and technology. MarkLives is syndicating content from Smart Monkey TV on a weekly basis for the column “Smart Africa TV”.

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Interview: Grolsch awards SA agency for excellence in digital

by Herman Manson (@marklives) Earlier this year, a small couture content-marketing, ideation and creative agency, SoulProviders, was awarded Excellence in Digital Execution for its work on the global beer brand, Grolsch. MarkLives caught up with Sarah-Jane Boden (@sisiwami), founder and ECD of SoulProviders, to find out more about the agency, its work for Grolsch, and the rise of independent smaller agencies.

Sarah-Jane Boden, founder and ECD of SoulProvidersMarkLives logo What is the significance for the agency of your win at the SAB Gold Circle Awards, where you took Excellence in Digital Execution for your work on the Grolsch?

Sarah-Jane Boden: As a small agency, we’re obviously delighted — we don’t base our confidence levels on receiving awards and we actually enter very few; however, this was a true unsolicited ‘nod’ for SoulProviders from a corporation that in the past has mostly worked with established, ‘household-name’ agencies. I believe this is indicative of a general shift in the marketing and advertising world, where brands are working with smaller more boutique independent agencies and loving it.

MarkLives logo Tell us more about the campaign in question.

SJB: Last year, Grolsch went through an intensive interrogation of the brand to determine where they should be playing in the beer space. Being fully imported and available at a premium price, they were clearly not going for the more traditional music-loving or braai-guy segment, and being an SABMiller brand, they’re seen as perhaps too “commercial” to qualify as a craft beer.

What emerged was the idea to bring beer into the world of art, and art into the world of beer, within the context of “Urban Creative Expression”. With a 400-year history of craftsmanship and pay-off line of “Choose Interesting”, the idea of Art + Grolsch seemed a perfect fit, and we worked on a strategy to bring the alignment to life in the digital sphere.

MarkLives logoGrolsch Can you fill us in on the strategy [in assisting Grolsch to break into the urban art world] and successes here?

SJB: Not only were we tasked to find off-beat galleries and interesting events to sponsor with stock throughout the year, we also had to create a lively digital ecosystem that told the story of this brand shift.

With no blog in place we proposed a space where we could write about urban expression in the forms of art, design, architecture, photography, film and live events, to which the global team responded, “Let’s build a platform for all markets to contribute similarly.”

The result is the blog site, www.canvas.grolsch.com/za, which we populate daily with localised content, along with a couple of other markets and the Amsterdam hub, who are under the guidance of writers from Vice.

While there have been some challenges with the site and having to deal with an overseas support team, we are pleased with the uptake we’ve seen so far. In the month of August, South African traffic actually outnumbered visitors from the other territories, including The Netherlands.

In terms of events and sponsorship opportunities for the brand, we’re proud to say we’ve organised partnerships with Muti Gallery (CT), Kalashnikov (JHB), StopSign Gallery (JHB) and Living Arts Emporium (JHB), as well as the premieres of Four Corners and iNumber Number. We’ve also picked up on smaller events like Sofar Sounds, exhibitions at Coast Studios and David Tshabalala’s recent “instabition”. You will have noticed bigger sponsorships too, like FNB and Turbine Art Fairs, Open Design in Cape Town and the year-long exclusive sponsorship of MOAD [Museum of Arts and Design] in Maboneng.

What has been a major part of our always-on digital strategy is to be present at all these events, gathering content, tweeting live and reporting back to our audience. On average we are attending five events a month, which has been instrumental to the brand’s growth on social media and to brand awareness.

MarkLives logo You manage the social media presence of Grolsch — there has been some debate on whether outside agencies are best suited for such a task or if this is something that should be handled by brands internally.

SJB: We do work with brands that manage the social spaces internally themselves; in this case, we will work closely with the brand team and are given the creative freedom to ideate, design, write and produce branded content — we then simply deliver this to the client and they upload it.

On the other hand, our feeling is that with the brands where we do all of the above, including the uploading of content and management of spaces and communities, our technical knowledge as well as our team’s agility and ability to stay ahead of trends means that the content gets the best reach and engagement possible, at the right time.

But obviously we need a lot more trust and in some cases processes for this to happen — we do prefer the comprehensive model but are open to both scenarios.

New SoulProviders logoMarkLives logo Give us a quick background on SoulProviders as an agency: where does it come from, what services do you offer and who are your key clients?

SJB: We’ve been in content for ages as I started the urban culture blog Represent.co.za in about 2004 — I first kicked off SoulProviders version 1 as an idea-generation and creative shop but then caught the travel bug and went abroad for a while, and produced creative intelligence and trend reports for my clients here in SA during some of my stay there.

Round two saw SoulProviders being revived as a creative content and social-media service provider in 2011 when I returned, as I knew what I really wanted the business to be; what I didn’t know was that it would grow so quickly and adeptly into the cool geeky teenager it is now.

MarkLives logo You talk about “couture content creation”; what does that mean to you?

SJB: Well, the “couture” part has two meanings: one day we were chatting to our Grolsch client, Vika Shipalana, about our desire to stay small and to do really crafted, thought-through work [that changes lives] and she said, “Ok, I get it; you guys want to be more couture.”

We’ll be forever grateful as we’d been searching for a fresh way to describe ourselves and Vika just nailed it in a moment. But, then again, she understood who we were at our core. So couture for us is as much about our desire to stay small as it is about our need to do thoughtful, tailor-made and unique work.

MarkLives logo What is the expansion strategy for SoulProviders? Are you looking outside SA, and at any specific new niches to grow?

SJB: We have had an interesting time working in some new markets already. Two years ago already, we set up a small business called ACOCO — the All African Content Collective — as part of the SoulProviders collective as a partnership with legendary all-African content producer, Phiona Okumu. The idea was to set up some content teams in Kenya and Nigeria; we learnt so much from that.

The biggest learning was that we never want to call anywhere north/east/west of SA a blanket ‘Africa’ anymore but rather to deal with each country and its exceptional uniqueness by calling them by their country names.

Our second learning was that the territories we went into don’t really need SA digital agencies to come through and service clients — it’s even viewed as a kind of imperialism and gets them really annoyed in some cases. Luckily, we had just tried to build partnerships. But my own insight behind all of this is that, if we can’t tell you where to go on a Friday night in Durban, a mere 500km away, how do we tell you about the nightlife in Dar es Salaam? It was also really difficult to pull off.

These insights have meant we’re innovating our ACOCO model and have a very exciting new model up our sleeve; funders, please give us a shout! We also have a second baby branch of SoulProviders in Swaziland already; it’s kind of an innovation arm for us that we do some fun, more experimental creative, retail and product work in. This business is called SoulProviders East and we’re very excited about what it will do.

Lastly, I’ve just launched a business with my super designer/partner extraordinaire, David Tshabalala, called Suketchi (Japanese for “sketch”). This is a “collaborative design agency and shop”, as David likes to describe it, and I’m super-excited to see what products we’ll be coming up with.

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Prakash Patel opens Fogg Experiential Design in Cape Town

by Herman Manson (@marklives) Prakash Patel has opened a Cape Town office for Fogg Experiential Design, the well-known Johannesburg-based digital and data-driven design agency launched in 2005 by Shervin Pruthab.

Fogg Experiential Design logoPatel is the former CEO of Prezence and chief digital officer at MESH Interactive (then owned by Draftfcb South Africa). It was at MESH that Patel and Pruthab first met; the latter served there as digital strategy director between 2009 and 2011.

Fogg has grown organically to 24 people. According to Patel, the Cape Town and Johannesburg offices will work together closely on servicing clients. He stresses that, while the agency enjoys a strong technical background, technology is not viewed as a driver for communications but as an enabler. Digital is unique in that it glues every consumer touch point together — it’s permanently in your pocket.

People, passion and tech

Fogg is built around people, passion and tech, says Patel, and focuses on establishing quality relationships with core clients, which today includes SA Tourism and Eskom, and allows clients to share strategic brand insights with the agency. The agency also takes technologists, not just creatives and account directors, to client meetings.

Prakash Patel
Prakash Patel

“We are taking the guys who used to sit in the corner, but hold all the knowledge of what drives brand revenue, to meet with clients and answer their questions,” details Patel.

“For us, we are in the business of people, and relationships that we build with our clients [are] based on shared values, common purpose and respect,” he continues.

“Our clients value us as their strategic partners in building their business. It is through this type of partnership [that] we believe clients get the best work out of their agencies.

Genuine love

“We are not in it to just chase awards — that’s not our main focus or KPI as it is for so many agencies — we are in it because we genuinely love conceptualising and solving challenges that push [us out of] our comfort zone and at times [require] our client to be brave and do the same.”

Fogg’s focus instead is to have happier clients for which expectations are exceeded, rather then constantly chasing more clients than may be serviced adequately. Hence, Fogg’s growth has always been steady, managed and calculated without rushing or growing too big, too quickly, without a solid foundation, says Patel.

Data holds insight and allows for intelligent digital marketing, he explains; it allows organisations to build their businesses in a digital environment. Patel believes its through “through data collection and interrogation that marketers may glean insight, which provides intelligence to drive more targeted, impactful, relevant communication.”

While data-driven strategies might now wow agency peers, it’s effective in delivering ROI to clients, he asserts.

Strategic consultancy

The Cape Town office will initially act as a strategic consultancy, validating or devising digital strategies. It will gradually grow into an agency offering similar services to Joburg. Cape Town will also contribute to a data lab offering market insights and intelligence, and will test best-of-breed local and international products plus build custom digital marketing and data tools.

Says Patel, “With [the new Cape Town office] opened, we are excited about the prospect of Fogg servicing local Western Cape clients, based on the same values, culture and commitment as Joburg.”

Fogg is an independent agency and enjoys BEE 2 status. According to Patel, its leadership has extensive agency experience, mixed with a passion for digital.

 

Full disclosure: Prakash Patel writes the new monthly “#3D” (Data-Driven & Digital) column on MarkLives.com.

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Heroes & Zeros: Ocean Basket goes from zero to hero

Andy Rice (@ricecommaandy) talks about his best and worst brands of the week — Ocean Basket and Ford KUGA, respectively — with Jenny Crwys-Williams (@jcwLIFE) during The Ad Feature on Talk Radio 702 (@Radio702).

Find out why these feature in this week’s Heroes & Zeros webisode by watching below:

 

For a fresh look at the world of advertising, Jenny Crwys-Williams of 702 Talk Radio chats to advertising critic Andy Rice on The Ad Feature, every Wednesday 2.30pm — 3pm. The filmed Heroes & Zeroes will appear on MarkLives every Friday as a webisode.

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Motive: Quality assurance — more than just spelling and full stops

by Melanie Burger. It was the famous author, Mark Twain, who said in 1889: “Yesterday Mr. Hall wrote that the printer’s proof-reader was improving my punctuation for me, & I telegraphed orders to have him shot without giving him time to pray.”

And not much has changed. Proofreaders are still largely greeted with a sprinkle of disdain. In fact, in the advertising industry, it’s a dying, thankless art. Changes marked are not always changes made, and salaries paid are grossly out of sync with those paid at publishing houses.

100% quality stampNot limited to

For the record, proofreading is not simply limited to being pedantic about spelling, punctuation and grammar. And “proofreading” as a term should also be relegated to same century as the above-mentioned quote.

Advertising has changed — everything is now regulated. The new Consumer Protection Act, Banking Act, financial regulations, and Advertising Standards Authority regulations are but a few to consider on a daily basis. This is where traditional proofreading organically morphs into the even bigger dragon called “quality assurance” (QA).

We now need to consider so many variables across campaigns: trademarks, product and price, legalities, plagiarism and consistency. It’s not just about full stops. The. List. Is. Endless.

Critical to any agency

A well-functioning QA department is critical to any agency — from reputation to the bottom line. Consider a simple typo in a Sunday Times DPS. Or an incorrect price point that, according to some contracts, the agency would be legally bound to honour.

The big mind-shift that needs to take place is that QA is not there to kill creativity or to redesign ads:

  • QA is there to ensure that an ad doesn’t get pulled after 500+ hours have been spent on it.
  • QA is there to amend language so that agencies have a shot at the award they and their clients have been hankering after.
  • QA is there to partner with account management and creative, and to be the bad cop when someone is briefed to use a song without rights or that infringes upon a trademark.

The crux is that we are good at what we do. We take pride in our work. We’re not being difficult for difficulty’s sake.

Consider this

So, before the creatives out there ask if we are “sure” about the changes we have made, consider this: “creatives” is not a real word.

 

Melanie Burger is operations director at Y&R SA’s Johannesburg office.

“Motive” is the new by-invitation-only column on MarkLives.com. Contributors are picked by the editors but don’t form part of our regular columnist lineup.

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