The Gate Keeper (Chapter 5: In which love is engineered)

by Andrew Miller TBW Smith Jones Wallace Broadbent and Ndimande is an agency in crisis. Their ‘basket of boutique services’ strategy has bombed. Only a massive new project can keep the doors open – all eyes are now on the corporate tent at Mangaung. Far in the background, an emergency replacement executive PA with decades of experience makes important decisions. Interns rise, board members take unexpected steps and things begin to change…

The intern recognises a trap when she sees it, and someone’s already jealous about someone’s else’s career progression…

Chapter 5

In which love is engineered

Vati left her first executive strategy session at TBWSJWBN feeling just the tiniest bit abused.

She had never encountered Him directly before. She had seen Him coming and going. She had certainly seen that madly lush car of His floating in and out of the parking lot, but she had never come to face to with Him. Now, in the space of two decidedly weird (perverse, even?) hours, she had been eye-balled and ogled and goggled so seriously she needed to go home and change.

But instead she gritted her teeth, passed the bar, which still hummed a bit, and went back to her desk. Lecherous intentions aside, this, finally, felt like it could be progress. She sat firmly and checked her emails. Nothing.

“Where you been?” Simon asked, leaning back in his chair again.

“Strat session for Mangaung.”

“For real?” Simon sat forward. Then leaned back again. “Who asked you?”

“I got an email from that fat old white lady.”

“Mama E? Really?” The shock was obvious. “Well, then,” Simon plopped his headphones back over his ears and grabbed his mouse with annoyance. “It must have been right.”

Dear Diary

I should have known He would start slobbering over that little thing. Maybe it’s because I am, how should I say, navigating dry rivers myself, that I didn’t consider the consequences. He bounded out of that meeting like a four month old Labrador and now he keeps on asking questions about Qua Qua and indigenous hip hop.

Still, there’s always the chance that it works to her benefit and she gets a foot into the door, rather than his… anyway, it’s made me think about a whole lot of things about careers and ambition and all that. I tried to talk to Gerald about it last night but he’s suffering from that ridiculous man sulk because I’m back at work and he’s failed as a retirement fund provider and so on and so on, so really there’s no-one to talk to about any of it. It’s not like I don’t have friends here, I do, but, let’s face it, they’re several decades back and I find myself yawning at their ambition, their lack of understanding that whatever scratches they’re notching into their advertising bed posts will be completely useless when they hit Shady Pines, as I am shortly to do – if we can ever rake up the money to pay for it.

Maybe I just need to write this diary more often. Maybe the self expression helps. I can’t believe I can only get to it every 30 days.

—-Original Message—–

From: Melinda Ensworthy [mailto:melinda@tbwsjwbn.co.za]
Sent: Thursday, July 19, 2012 10:45 AM
CC: Mangaung Strategy Team
Subject: meeting follow up
Dear All

Please can you make sure you submit the power points and print outs of your presentations to me by tomorrow, 4pm, at the latest, so that I am able to get them all ready for Monday’s breakfast meeting with Sizwe.

Please also note that the meeting team has been trimmed to four core members, and that the meeting will take place at the Springbok lodge about 30 kms North of Pretoria. The session is scheduled to begin at 7:30am and is expected to last the full day. Those of you who wish to book in overnight please let me know by close of play tomorrow.

Regards
Melinda

Vati clicked out of her email and sighed internally. The trap had been set. Love – or at least a series of powerful groping opportunities – was being engineered. Still, she had a killer presentation lined up. If she  needed to flutter eyebrows (or any other bits, within limits) to get a break, then so be it. Life is hard. The ball is round. We play on.

Part 1 -4. Part 6: July 11th.
Author: Andrew Miller

International Council of Communication Design has designs on Africa

by Herman Manson (@marklives)  Gaby de Abreu, the executive creative director of the Switch Brand Agency, believes the graphic design industry around Africa has much to benefit from associating with international industry organisations, and a lot to offer.

De Abreu was recently voted onto the board and became vice-president of the International Council of Communication Design (Icograda) as the representative from the Brand Council of South Africa. Icograda, a world body for professional communication design, represents 224 member organisations across 129 cities and 67 countries.

With his election de Abreu hopes to introduce South African designers, and their counterparts in key and growing African design markets, to Icograda, and use its established credentials to help enhance the standards of design, professional practice and ethics in the industry. He wants to regulate the pitching process for greater benefit to designers, for example.

Icograda also aims to measure the contribution of the design economy in socio-economic terms, something it believes will help the industry engage better with governments, as well as highlighting the value of design to the business community. It also endorses a Design Week in various territories which are billed as a “multi-faceted series of events addressing leading themes, thinking, and trends within the communication design sector.”

De Abreu hopes to host a meeting of Icograda in Cape Town next year to coincide with the Design Indaba and would also like to host an Icograda endorsed South African Design Week by 2014 when Cape Town takes on the World Design Capital title.

Talking of which, like much of the communication industry, de Abreu is still scratching his head as to how to get involved in and contribute to the Design Capital initiative, but says the graphic design industry will probably look to collaborate with other design industry bodies to showcase the best in design across a broad range of specialist fields.

Talking about the impact design has on business is something De Abreu is passionate about and he wants the design industry to communicate its success more forcefully to a broader audience. He points to the digital designers behind every successful website as an example and urges them to tell their stories and help highlight the power of design.

Icograda: http://www.icograda.org/

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Yuppiechef and the secret recipe to ecommerce success

by Herman Manson (@marklives) In the entrance hall to the offices of Yuppiechef, the online retailer of high-end kitchen goods, are emblazoned the names of its first two hundred customers. It took the company, founded by Andrew Smith and Shane Dryden in late 2006, a year to reach that number, but today the business ships between 100 and 500 deliveries a day worth on average R1000 per box.

The business is growing rapidly, up from 7 people in January 2011 to 29 today, as is its office space – it took a second unit in its office park in June last year and a third earlier 2012. It’s more than doubling in size year-on year and doesn’t expect this growth rate to decline anytime soon. It sells a range of 3500 products and 71 brands and has its own warehouse facility at the back of its offices in Cape Town.

Yuppiechef is known for its obsession with customer service, every customer gets a hand written card with every order they make, and if you had purchased at Yuppiechef before, the card writing duty will fall to the rep, where possible, that wrote that first card to you.

Goods are carefully wrapped and a customer service team is tasked with, in the words of marketing manager and business partner Paul Galatis, ensuring raving (with enthusiasm) customers after every phone or email interaction. The company once shipped a spatula worth R65 to a customer in Kuruman without shipping charges (Galatis sees shipping as a marketing cost). “We are still praying every day that she might come back and buy more goods from us,” laughs Galatis.

They have stock of a large proportion of their range on site to be sure somebody with a defective product can get it replaced quickly. Galatis wants you to feel like you can rock up and exchange it yourself. It’s the secret behind Yuppiechef’s retail experience, says Galatis, the knowledge that on the other end of the modem are real people who really care about this business, and your interaction with it.

It is June 5 and staffers are making a communal lunch (that happens once a month, as does a breakfast) in its open plan test kitchen/dining room/lounge, to celebrate company support for the Eat for Earth initiative. Soup then pudding in a room that is vibey, friendly and chatty. An online retailer that’s not a sweat shop or up its own corporate arse. Refreshing.

Galatis says, as a business, they are more than happy to stay focussed on their niche in the market rather than expand into other categories which would diminish their reputation as the gateway to expertly, thoroughly researched and sourced kitchen ware. To expand it is investigating supplying to neighbouring markets although no firm plans have been set in place.

Yuppiechef has faced limited competition in the local market, though Galatis doesn’t think new entrants would hurt business, saying “a rising tide raises all ships.” The entry of Rocket Internet into the local market is something they have taken note of, and Galatis says they are engaging with their suppliers on the brand value proposition of being associated with a top end retail experience, which competes on service and range rather than price.

Helping build the brands they sell is one of the aims of Yuppiechef, which creates its own content, including copy and often images, for each product it sells.

Most of the time Yuppiechef sells its goods at recommended retail prices. Galatis says it’s important to wean customers off the idea that because you are online your costs are dramatically lower – they hold their own stock, employ staff and rents physical space, all costly. “An ecommerce business may start-up in a garage but they can’t stay there forever,” Galatis notes.

Galatis says Yuppiechef believes that food is for sharing, and that the foodie revolution is inspiring people to socialise, so that kitchens are becoming social spaces where people are inspired to cook good food together.

The business started out when its two co-founders, Smith and Dryden, scratched an entrepreneurial itch, having built a website to sell bug zappers (a tennis racquet that zaps bugs) in South Africa, and having put in place the basic structure, hoped to roll it out into other niches.

After asking a foodie friend what she thought she couldn’t live without in her kitchen she picked a brand and soon the team became a supplier of Cuisipro in South Africa and launched with twelve products sometime in 2006. Galatis, then in London, joined Smith and Dryden and worked remotely on design and marketing. He joined them full time toward the end of 2009.

All three held day jobs initially to fund the project. The business had taken on some investment, details of which are not publicly available, as a safety buffer, not because it had to keep the business afloat, says Galatis. The company is quite close to profitability today.

Galatis talks of a 130 year long customer service Dark Age, dating it from the launch of the first ad agency and the birth of one way corporate communication up to the launch of Facebook. The marketplace has changed radically over the past eight years and today brand = culture, says Galatis.

It’s no longer the skin in which you dress the company – your culture is your brand in an age where information on your goings on is easily accessible. The culture of a business is what gets projected into the world as your brand.

At a guess that bodes pretty well for Yuppiechef.

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Magazine covers we love (Bollie is back!)

MarkLives.com runs a regular slot featuring the best local and international magazine covers every week. We recognise well thought out, powerful and interesting (and hopefully all three in one) magazine covers and celebrate the mix of pragmatism, creativity and personal taste that created each of them. By media blogger MediaSlutZA.

 

INTERNATIONAL

Bloomberg Businessweek, 25 June 2012

Bloomberg 25 June

Businessweek reports on the controversial .xxx domain for  pornography related sites and with relevant and very mostly striking (and fun) cover.

TIME, 2 July 2012

Time "Made in China"

Another beautifully illustrated cover from TIME magazine for its cover story “Made in China” exploring what (and who) it takes to make the phones and products we live by.

What’s Next, Issue 5 / Spring 2012

What's Next

This custom magazine for Sappi (in Europe) placed sign-language on the cover of their ‘language’ issue with a small line at the bottom stating “which is another way of saying…” I thought this a unique and smart way of tempting the reader to read the magazine to see what is written on the cover. Of course I was interested to know! So to save you the time – it boldly states “SAY IT LOUD”. Love it.

LOCAL

Getaway, July 2012

getaway

Getaway deserves some recognition for their fantastic photography. It’s one of the covers that make me want to buy it to read the ‘story behind the picture’.

SA Rugby, July 2012

sa rugby

SA Rugby’s covers just keep getting better and better as well as more conceptual which I believe is important for a cover. This image of Bryan could never have been taken without the Art Director knowing what he wants for the end-result. I especially like the remarks about Bryan Habana placed behind him in such an effective way.

Huisgenoot Bollie, 2012

Huisgenoot Bollie

Every Afrikaans kid around my age (25) will be very familiar with the comic strip bunny called Bollie which used to be published in Huisgenoot every week in the 1990’s. Sister publication YOU later followed with Bobo. Bollie was an extremely cool Blue Bunny and his name was also very unique. I’m going to suggest it was a translation gone bad…

Now Bollie is back as one of the dozens of “Special Interest Publications” the Huisgenoot / YOU family are publishing. And with this bold cover no one can miss it. Especially not old fans of Bollie. (Also available in English as Bobo).

– The (for now anonymous) blogger behind MediaSlutZA knows way too much for his own good about media in South Africa. Magazines in particular. His mission is to show when South African magazines might fail, but most importantly, succeed. If you’re looking for a library about South African magazines and news, your one-stop pitstop is MediaSlutZA. #MagazinesForTheWin

– Find a cover we should know about? Tweet us @marklives and @mediaslutza
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Why iMaverick is changing frequency

by Herman Manson (@marklives)  iMaverick, the ambitious daily tablet newspaper from the publishers of the popular website The Daily imaverickMaverick, is scaling back its frequency from daily to weekly. The news was announced to subscribers in an email earlier today.

Critics found the tablet paper overly long – it often ran well over a 100 pages. As much as 25% of these were short news items, billed as a roundup of the most important news, and made it a hassle to get to the in-depth business and political reporting the publisher has become known for.

According to Styli Charalambous, CEO of Daily Maverick and iMaverick, the team did discuss doing a shorter version of the daily, but decided this would compete directly with the website. “We always wanted iMaverick to compliment the website rather than compete with it,” says Charalambous. Initially we thought a daily on tablet would be a different reading experience and wouldn’t compete but we understand now that they were competing for time, along with all the other daily sources of news.”

Charalambous says he believes there is a room in the market for a quality local weekly with high quality analysis and opinion and he is probably right. “We can access great international titles but local titles simply don’t exist or don’t deliver the quality coverage they [readers] expect,” says Charalambous.

Charalambous says there won’t be any editorial cutbacks, “although the production process will obviously be scaled back from what needs to be subbed and how many pages we need to layout and design each week.”

The first weekly edition will appear on Wednesday 4 July and be published every Wednesday thereafter.

It would be interesting to see if the iMaverick team will be upping the design stakes on their new weekly product by giving it magazine quality lay-out – at the moment the daily looks (but, I reiterate, doesn’t read) like a terribly long and unimaginative PDF file.

Charalambous says the circulation has been closing in on 5000 but he hopes to announce “two massive deals this coming month where corporates have purchased several thousand subscriptions on behalf of their clients.” It has been a stated aim of the iMaverick team since its launch just over a year ago to find corporate sponsors willing to buy subscriptions in bulk.

Existing subscribers will receive the same number of issues they originally paid for so effectively their subscriptions will last longer.

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Creating clever commercials for people who hate ads

By Mandy de Waal (@mandyldewaal) I resent advertising. Like a reformed smoker I used to work in the industry and consult to technology and other brands about how to get more people to buy their stuff. I watched loads of television in those days but nowadays the pathetic appeal of DStv programming and the fact that Ira Glass lives on iTunes has changed things. Advertising’s a grudge experience for me, and on the days I do watch Gordon Ramsay, Californication or Dexter, it is great to be surprised by supremo advertising that’s better than the boring norm. For the most part local commercials are wall paper, but it’s a knock-out when someone comes along who just gets what advertising should be about.

Amy Allais of Ola Films is one of those people. She makes advertising that doesn’t make me want to jab a thumb in my eye. More than that – she makes advertising I actually enjoy. That I’ll watch again on YouTube, because it’s funny, smart, a visual feast, tells a story, captures the cultural zeitgeist or all of the above. Yes, I’ll come out and admit it. I’m an Allais fan girl. She had me at Vodacom’s “All The Single Ladies” and by the time “Daddy Cool” came around I was a convert.

In a world where advertisers are slow to realise that people like me have media choices, Allais’ work sticks out like a saw thumb. The content tsunami is coming at people like me so thick and fast that only the best stuff like “This American Life”; TED; The Moth and that creepy but über-good looking blood spatter expert make it through the door for the likes of me.

Advertisers need to get smarter to rise above the noise, so I wondered how that happens – what sets advertising movie magic apart from mediocrity. A little while back I spoke to Allais about her secret sauce – what it takes to make advertising ‘movies’ that creep under your skin and into your psyche.

“Advertising must be entertaining, it is increasingly important so people have to want to watch,” says Allais during a phone interview. “Large corporates have so many rules and checklists. (When you’re making a commercial) you have to be a demo or ‘an appreciation moment’,” she says.

“This is the exact opposite of the kind of movies that people who love make commercials like making. It obviously works, but people despise doing it. I don’t know how it works,” says Allais, adding that she’s sceptical of the advertising research process which she feels constantly scuppers the making of good commercials.

“We live in a world where people can watch so much and have so much choice. My own life has made myself impenetrable of advertising because of how I select and screen out media that is thrust at me. People feel very resentful about the onslaught, about the iniquitousness and pervasiveness of advertising. People resent advertising and can avoid it,” says Allais who says she doesn’t have a television at home and hardly listens to radio.

“I listen to podcasts that come from overseas. I listen to the odd SAFM and 702 programme, but advertising doesn’t reach me. But I do see good ads because people forward me ones that are really good.” Allais is of course talking about the illusory viral affect. The fact that people pass on media that resonates with them, that they relish, that they want other people to enjoy too. “There is an illusiveness about these kinds of ads – it is quite hard to predict what people will get excited about,” she says.

“I had no idea that the ‘Single Ladies’ ad would be such a viral hit, but once we were going it was clear that it was a great idea. The ad tapped into the Beyoncé song which was already a viral phenomenon because people everywhere were making their YouTube dance videos for that song. Vodacom bought the rights for the actual song which is pretty rare. So often you don’t get the rights for the original song and have to do with some lame, watered-down version,” says Allais.

“The idea was that this guy goes around doing this dance with everyone. My treatment of the idea was to shoot everything on one lens from a locked-off angle, which was terrifying. This means there was no cutaways or other techniques to cover you.” Allais’ approach was risky because she was on location, had only one camera angle to use, and had to work with everyday people, as opposed to actors. She only had five days to deliver a compelling commercial that worked.

During the shoot, Allais and her crew shot farmers dancing in fields, soccer supporters dancing next to trains, yuppies dancing outside of high rises, mimes moving in the inner city, and big mamas shaking their booty on the beachfront.  “It was hectic because when you shoot on location, you can adjust camera angles to make the environment look good, but with this ad we couldn’t do that.”

The result was an ad that everyone talked about, that people mailed to each other, that many South Africans could related to and which is a sheer joy to watch. “If you are thinking about your brand, you want people to connect to a fabulous experience, whether it is visually astonishing, emotional or connecting. It’s about creating a piece of entertainment.”

Like me, Allais is a person that doesn’t naturally love advertising. Perhaps that’s why she’s so creative and produces commercials people love to watch. She knows full well that in a world of noise, wallpaper doesn’t cut it and that when a TVs blaring out a crud commercial people have options and will use them.

All The Single Ladies

Johnson & Johnson ad by Amy Allais

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John Brown

Hello. We are John Brown Media. As part of a leading global content marketing agency our passion is to help brands engage with their customers across a multitude of platforms. We¹ve been busy creating award-winning brand synergies for six years and haven’t slowed down for a coffee break yet.

South African studio helped design Newsweek Jubilee edition

by Herman Manson (@marklives) South African design, illustration and animation studio amicollective raised their international profile once again when they were commissioned by Newsweek to work on their special Queen Elizabeth II Diamond Jubilee edition which went on sale worldwide last week. amicollective is represented in New York by agents Bernstein & Andriulli.

“We were asked to develop four crests that depicted elements from each chapter on a “then and now” basis,” says amicollective MD Mark van Niekerk. These were applied to print and digital media.

amicollective also designed the World Cup special edition Coke can in 2010 which was rolled out globally and is busy with five illustrated billboards (20 x 60m) for Nippon Paints in China that will be hand applied commissioned through their Shanghai agent.

Van Niekerk attributes the studio’s global design footprint to its ability to create diverse style treatments from within one studio. “The fact that we keep refreshing our thinking through our one year internship program also enables us to keep relevant,” says van Niekerk.

Creative partners Ruan Vermeulen and Christo Basson also dedicate themselves to the conceptual side of illustration and design rather than just the execution. It’s a formula for success that that the studio hopes will also resonate with South African clients as it prepares to raise its South African profile and service offering – details of which will be announced soon.

For the Newsweek crests amicollective tracked changes over the course of the Queen’s reign in media, through her life, in culture and monarchy, juxtaposing the beginning of her reign with modern reality (for example from the Royal Mail and letters to Twitter and Facebook pages for the chapter on the ‘Media Monarchy’).

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The Gate Keeper (Chapter 4: In which strategies are developed)

by Andrew Miller TBW Smith Jones Wallace Broadbent and Ndimande is an agency in crisis. Their ‘basket of boutique services’ strategy has bombed. Only a massive new project can keep the doors open – all eyes are now on the corporate tent at Mangaung. Far in the background, an emergency replacement executive PA with decades of experience makes important decisions. Interns rise, board members take unexpected steps and things begin to change…

The CEO eyes the intern and contemplates whether he is in fact God. The first Mangaung strategy session takes place.

Chapter 4
In which strategies are developed

He wondered as He pulled into the spacious parking slot with his name etched into a shiny silver  plaque on the wall about the God complex. Whether He could be victim to such a thing, or whether He actually was as powerful as He thought. As it felt. He had heard the phrase many times in many different ways over the years since he left university. He realised such a thing must, obviously, exist. But He knew too that some people were actually extremely powerful and influential. He, to his own surprise, had actually turned into one of those people. He had come a long way since those days as the runt of Hilton College.

The key, He decided as the fat and very old lady whose name He had yet to fully process ushered him into the  executive boardroom with His first cup of the morning, was budget. When you controlled budget, you controlled life. You became, within your own domain, if not God himself, then certainly God like. Yes it sounded arrogant. But unless you had your fingers on this type of money on a daily basis you could never appreciate the immensity of it. The God complex, He decided as He noted the presence of an exceptionally attractive and fresh looking young girl at the table, right in the middle of the usual wizened old advertising hags, was probably created by people with access to budget.

“Sir…” the fat old lady breathed heavily into His ear.

“Yes, uh, uh…”

“Melinda”

“Melinda. Of course. Yes Melinda.”

“The agenda for the meeting is in your folder,” she heaved conspiratorially, as if she knew that this particular God was completely unprepared for the session, “along with a full list of the participants, including brief biographies of those you haven’t yet dealt with.” The fat old lady withdrew and squeezed the boardroom door shut behind her. Melinda. He made a note of her name. Not a mental note. He actually wrote it underneath the front page of the agenda print out. Then He underlined it. Melinda. It could be worth remembering.

“Thanks everyone for getting here so early!” He tried to be as cheery as possible as He looked for the first time at who – pretty young thing aside – was actually at the table. “I think let’s just take a few sips to settle ourselves before we get going.” Sipping sounds ensued and several people got up to serve themselves from the breakfast table.

He pulled the agenda out of his leather folder.

EFT Mangaung Strategy Session 1: Developing a valid concept

Executive summary:

EFT Bank is taking a prime position at the corporate tent at the 2012 Mangaung Conference. At Polokwane the bank benefited from taking up a similar position, but struggled to communicate effectively with stakeholders and the media exactly what ground had been covered in the late night sessions. The initiative developed a worrying tendency to dissolve into crisis communication.

This year the bank has requested TBWSJWBN to develop a viable concept, focusing ideally on youth development with a sustainable, entrepreneurial women empowerment angle, to be executed in a manner able to leverage available government tender opportunities and provide “a solid communication base for the PR people.”

In attendance:

Xolani (Head of Strat) + plus team of 2
Belinda – Head of HR
Pule – (Head of Digital) + plus team of 2
Morris – (Head of Corporate) + plus team of 4
Vatiswa Magubane

Vatiswa is an intern with us. She has an honours degree in political science from WITS and came top of her Critical Context and Writing classes at Vega. She was born and raised in the rural Free State. She might be able to provide the kind of strategic youth context that is required.

He eyed the pretty young one again. She was truly good looking. Fresh. That was the word. Fresh. It was rare these days. She must be Vatiswa. He wondered who had invited her to this thing. She seemed out of place. Refreshingly so.

“Vatiswa,” He said confidently, eyeing her directly. “Maybe you can get us going. Give some insight into what the youth are up to these days.”

Part 1 -3. Part 5: July 4th.
Author: Andrew Miller Illustrator: Lebohang Goge

Playboy SA ad gets 400 000 YouTube views in 10 days

Great new ad from Y&R for Playboy South Africa showing “how women’s hairstyles have influenced men over the years.” Egg produced the ad.

Yeah you need to see the spot to get the punchline. More than 400 000 others have in only 10 days it has been online.

Creative director: Graham Lang & Rui Alves
Copywriter: Ivor Forrester
Art director: Sherinne Winderley
Director: Jason Fialkov
Production co producer:  Jon Ronbeck
Executive producer: Colin Howard
Agency: Y&R
Production company: Egg

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