The Sell: Going back to basic retail-selling principles

by Mimi Nicklin (@MimiNicklin) While much in retail has changed since 1920(!), when it comes to selling our wares in 2014, so many of the principles they were innovating with at the original Selfridges store should still form the basis of our retail innovation today.

The Word: The customer is the story

by Mongezi Mtati (@Mongezi) Increasingly, smart brands are encouraging their followers, fans and evangelists to share their own stories. More brands are setting up themselves up as platforms for customer stories that are worth sharing, rather than placing themselves as the headline act, ahead of the customer.

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