Smart Africa TV: Location aware advertising on Nairobi’s matatus

by Russell Southwood (@BalancingActAfr) In this interview we talk to Jeremy Gordon and Caine Kamau talk about their start-up Flashcast (@FlashCastKE), a location-aware advertising tool used on Nairobi’s matatus (privately owned minibus taxis), that can also be used to track them.

The interview covers:

  • how the location aware advertising platform works on the matatus;
  • who uses matatus in Nairobi and therefore who is being targeted;
  • the advertisers attracted so far;
  • how many buses are involved and the total number of buses;
  • and its capability for tracking bus movement and how it might be used,

Smart MonkeyRussell Southwood is the founder of Balancing Act and the web TV channel Smart Monkey TV, and has been an analyst in telecoms, internet and broadcast in Africa for the last 14 years. Smart Monkey TV aims to capture the energy at the crossroads between African culture and technology. MarkLives is syndicating content from Smart Monkey TV on a weekly basis for the column “Smart Africa TV”.

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Ad agency gives back to Mitchell’s Plain

by MarkLives (@marklives) 140 BBDO, together with SHOUTSA and charity Breadline Africa, has unveiled the newest SEED (Schools Extended Education Design) library at Eisleben Road Primary School in Mitchell’s Plain, Cape Town. A key project of BBDO’s MAL Foundation, this is now the third SEED library in South Africa, the first of which was opened in Alexandra in Johannesburg in late 2012.

The library structure was designed by the architectural team from Architects of Justice and 140 BBDO designer Emma Strydom.

Mike Schalit, chief creative officer of BBDO SA, and founder of its non-profit arm The MAL Foundation, says that he believes that libraries are the catalyst to unlocking literacy in South Africa and inspiring imagination. The project is funded by corporate sponsors. Interested organisations can contact Clinton at 140 BBDO: clinton.m@140bbdo.com

The newest SEED (Schools Extended Education Design) library at Eisleben Road Primary School in Mitchell’s Plain, Cape Town.

The newest SEED (Schools Extended Education Design) library at Eisleben Road Primary School in Mitchell’s Plain, Cape Town.

The newest SEED (Schools Extended Education Design) library at Eisleben Road Primary School in Mitchell’s Plain, Cape Town.

The newest SEED (Schools Extended Education Design) library at Eisleben Road Primary School in Mitchell’s Plain, Cape Town.

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Heroes & Zeros: Andy Rice’s best (Robertsons Herbs & Spices) & worst (AVBOB) ads of the week

Andy Rice (@ricecommaandy) talks about his best (Robertsons Herbs & Spices) and worst (AVBOB) adverts of the week with Jenny Crwys-Williams (@jcwLIFE) during The Ad Feature on Talk Radio 702 (@Radio702). Find out why these brands feature in this week’s Heroes & Zeros webisode.

For a fresh look at the world of advertising, Jenny Crwys-Williams of 702 Talk Radio chats to advertising critic Andy Rice on The Ad Feature, every Wednesday 2.30pm — 3pm. The filmed Heroes & Zeroes will appear on MarkLives every Thursday morning as a webisode.

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Shelf Life: University of Johannesburg rebrands

Louise Marsland (@Louise_Marsland)’s weekly pick of recent product, packaging and design launches:

  • University of Johannesburg rebrands
  • A sporty new launch for Bos
  • Shift’s hard work on Lovers Plus
  • Creative new offices for 99c

Rethink, reinvent UJ

UJ rebrand Art of Accomplishment UJ rebrand launch event banners 2 UJ rebrand launch event banners

A new brand positioning was unveiled yesterday, Wednesday, 19 March 2014 by Mortimer Harvey for the University of Johannesburg (UJ), with the goal of communicating the university’s achievements in research, real-world applications and its illustrious alumni, both local and international.

“UJ has established a great foundation of communication with undergraduates. The new positioning aims to connect with a broader audience, building on its reputation and bringing attention to its position as a leader in education internationally,” explains Jeremy Bouwer, Mortimer Harvey head of strategy.

The new positioning, ‘The Art of Accomplishment’, was inspired by the many success stories coming out of the UJ, says Bouwer. “Its research facilities are taking part in ground-breaking projects, its alumni have gone on to make their mark in Johannesburg, South Africa and beyond, and its students are constantly achieving academic and sporting excellence. The Art of Accomplishment is about recognising these achievements in students, faculties, global partners and alumni confidence and celebrating their success. The new visual identity seen in the ads is inspired by the campus and the city — the architecture that houses the spaces where these success stories are achieved.”

The core message, Bouwer adds, is that UJ is a world-class institution, where success is realised through academic excellence, positioning the university as an institution that is making a real-world difference in Pan Africa and beyond.

The new creative approach falls in line with global advertising trends of visual communication with more considered illustrative techniques, and a stylised and daring design. Typography is an integral element to the design and has also been carefully considered, commented Gerald Harvey, chief creative officer of Mortimer Harvey, at the launch.

Bos gets in the game

BOS Sport

Innovative rooibos tea company, Bos, best known for its iced teas and additional rooibos dried-tea range, has launched into the lucrative sporting market with a rooibos sports drink range consisting of three flavours: Lemon Lime, Mandarin Orange and Red Berry.

BOS Sport builds upon the health properties of rooibos (which is naturally high in anti-oxidants, anti-inflammatories, essential minerals and electrolytes) by adding potassium, magnesium and sodium.

“We want to imbue BOS Sport with our attitude, a way of thinking that builds on a platform of health, fun and self-expression,” says founder, Grant Rushmere.

The product reinforces the Bos philosophy of creating healthy, colourant-free and preservative-free beverages — using only natural flavours and premium ingredients.

Joe Public gets playful

Lovers Plus repackaged by Shift Joe Public

Shift Joe Public is hard at work launching and relaunching some big brands, such as Lovers Plus in the condom category, a very practical category characterised by a lack of brand love as decisions are based typically upon price and perceived quality.

The agency’s thrust with this product has been to reposition the brand in such a way that it allows for brand and product innovation, including packaging intended to be more playful. In the context of sexuality, ‘playfulness’ may be expressed in a series of characteristic snapshots or details which capture the very essence of playfulness: unexpected, surprising, quirky, not without humour, often irreverent and always creative.

Explains Maciek Michalski, Shift Joe Public executive creative director: “We were tasked to refresh and reposition the Lovers+ brand. The idea took us into a space that was more relevant and contemporary to its audience. With the brand’s range of products and innovations, we evolved this to allow for more freedom. With Lovers+ it is fine to play with a final evolution into a new look and feel, as well as a new payoff line, ‘It’s Playtime’.”

How to contain creative office space

ninety9cents office decor by Inhouse 2 ninety9cents office decor by Inhouse 1
I’ve always believed that a creative space makes you more creative, and recent research has borne out how uniform, sterile open-plan offices are not all that beneficial to health or productivity. The new office design for agency ninety9cents, by Inhouse Brand Architects, has used a container to create additional space in an innovative design.

Inhouse approached the design process with several goals: to enhance the site’s spectacular views (the 3000m2 premises occupy the top three levels of the Atlantic Centre, a new office development on Cape Town’s eastern foreshore); to create a fully functioning environment to suit the client’s daily business needs; and also to reflect the creative nature of the agency and its employees.

The Inhouse team, steered by Inhouse creative director Aidan Hart and team leader and senior designer Moiisha Visagie, looked at the employees’ possible needs from the perspective of ‘activity-based work principles’ to provide 99c with an understanding of what the most effective space-planning layout would be.

Managing director of 9ninety9cents, Andrew Brand, says it is important that “our new office space not only expresses our creativity but also encourages and enhances it.”

Inhouse has allowed for all types of interaction and both “high-focus” and “high-communication” zones. The need to meet less formally is catered for by various so-called “campsites”, which are collaborative, shared spaces. To achieve greater connectivity for the ninety9cents team and preclude any ‘us and them’ separation of departments, Inhouse has cut a hole in the existing concrete slab between the 8th and 9th floors (where the mezzanine level is located) and inserted a new stairwell.

In keeping with the theme of sustainability and respect for the natural environment that runs throughout — and also as a nod to the creative nature of the agency’s skills — a recycled shipping container has been converted into an up-to-the-minute waiting room. It’s ‘out the box’ thinking ironically demonstrated in a box…

 

Louise MarslandShelf Life by Louise Marsland is a weekly column on MarkLives. Tweet new product, packaging and design launches to @louise_marsland or email her at louise.marsland at gmail.com. Want to sponsor Shelf Life? Contact us here.

Louise has written about the FMCG, media, marketing and advertising industry for 19 of her more-than-25-year career as a former editor of magazines AdVantage, Marketing Mix and Progressive Retailing, as well as websites Bizcommunity.com and FMCGFiles. She currently edits the weekly Wednesday Media & Marketing Page for The New Age newspaper and is the publishing editor of industry trendwatching portal, TRENDAFRiCA, for consumer insight, research and trends in Africa.

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SAARF/MarkLives #Top40TVratings: isiZulu telenovela Isibaya rocks DStv chart

by SAARF & MarkLives (@marklives) The week of 10 March — 17 March 2014 saw e.tv’s Big Momma movie sequels keep e.tv in our Top 5 on our SAARF/MarkLives #Top40TVratings national chart, while the Absa Premiership also scored a Top 10 position on our national table.

Satellite dishOn the DStv chart, e.tv grabbed the no. 3 slot with Big Mommas: Like Farther Like Son. Mzansi Magic took the no. four slot on our DStv chart with Isibaya. From 17 March 2014, Isibaya is being broadcast five days a week on Mzansi Magic, in the primetime slot of 8.30pm, as a 208-episode isiZulu telenovela.

“The response to Isibaya has been fantastic,” Yolisa Phahle, channel director of M-Net’s general entertainment channels, said recently when she announced the launch of Isibaya as a telenovela.

Exceeded expectations

“Viewership exceeded the expectations we had when we launched in March 2013. You also only have to go onto social networks during the broadcast of each episode to see how closely viewers are following the story arcs and characters. We are thrilled to now be able to offer our viewers a dose of Isibaya every weekday as the show enters a new era.”

This weekly roundup of South Africa’s TV audience viewership, a collaboration between the South African Audience Research Foundation (SAARF) and MarkLives, reveals the best-watched shows of the week before, where it ran and how many South Africans tuned in to watch.

We offer two tables, the first covering all households — free-to-air viewing (the various SABC channels and e.tv) as well as the DStv platform — and the second charting the best-watched shows on the DStv network of channels only.

SAARF/MarkLives #Top40TVratings Chart: 10 March — 16 March 2014

National (include all households — free-to-air viewing and DStv platform)

Market Target Activity
National Total Indv (incl guests) Live + VOSDAL
Counter Description (grouped) Channel Level 1 Level 2\Variable (r) AMR % AMR SHR %
1 GENERATIONS SABC 1 Soap opera Local 23.8 10 191 870 71.45%
2 NGEMPELAH SABC 1 Drama Drama 16.3 7 009 758 51.57%
3 AMAZA SABC 1 Drama Drama 15.8 6 760 237 51.67%
4 INTERSECTIONS SABC 1 Variety Variety 14.1 6 046 935 44.82%
5 BIG MOMMAS: LIKE FATHER LIKE SON e.tv Movies Comedy 13.8 5 900 147 53.10%
6 LOXION LYRIC SABC 1 Drama Drama 13.4 5 745 063 43.14%
7 MUVHANGO SABC 2 Drama Drama 12.3 5 256 290 43.68%
8 SCANDAL e.tv Drama Drama 10.7 4 594 467 33.43%
9 ABSA PREMIERSHIP ORLANDO PIRATES VS KAIZER CHIEFS SABC 1 Sport Football (soccer) 10.7 4 580 974 45.22%
10 ZULU NEWS SABC 1 News News 10.5 4 511 277 33.02%
11 XHOSA NEWS SABC 1 News News 9.9 4 261 811 32.01%
12 TASK FORCE(DRAMA) SABC 1 Drama Drama 9.8 4 200 536 33.66%
13 FRIENDS LIKE THESE SABC 1 Variety Variety 9.7 4 180 090 36.00%
14 POWERBALL SABC 2 Variety Variety 9.6 4 102 936 38.39%
15 RHYTHM CITY e.tv Drama Drama 9.3 3 993 234 35.18%
16 SINGLE GALZ SABC 1 Sitcom Sitcom 8.9 3 826 775 29.13%
17 SELIMATHUNZI SABC 1 Variety Variety 8.0 3 437 226 26.62%
18 ZAZIWA SABC 1 Variety Variety 7.9 3 399 551 27.26%
19 WWE SPECIAL: ELIMINATION CHAMBER e.tv Sport Wrestling 7.4 3 178 080 40.19%
20 BEAUTY SHOP e.tv Movies Comedy 7.4 3 159 992 28.34%
21 NEWS e.tv News News 7.2 3 081 797 24.82%
22 MR BOX OFFICE SABC 1 Sitcom Sitcom 6.7 2 883 421 22.40%
23 DI WELE MAKGOLELA SABC 2 Variety Variety 6.7 2 861 275 28.34%
24 EKASI OUR STORIES:ONCE BITTEN e.tv Drama Drama 6.5 2 781 485 25.90%
25 KHUMBUL’ EKHAYA SABC 1 Magazine Magazine 6.4 2 759 489 24.99%
26 LOTTO DRAW LIVE e.tv Competition Competition 6.1 2 631 980 25.21%
27 SPEAK OUT SABC 2 Actuality Actuality 6.1 2 610 726 29.50%
28 NYAN NYAN SABC 1 Reality Reality 5.8 2 497 688 25.17%
29 RING OF FIRE II BLOOD & STEEL e.tv Movies Action/adventure 5.7 2 462 754 22.08%
30 WWE WRESTLING RAW e.tv Sport Wrestling 5.6 2 405 581 26.36%
31 MUVHANGO -R SABC 1 Drama Drama 5.5 2 377 558 47.62%
32 THE BOLD AND THE BEAUTIFUL SABC 3 Soap opera International 5.5 2 344 831 23.48%
33 90 PLEIN STREET SABC 2 Drama Drama 5.4 2 313 139 28.53%
34 ZONE 14 SABC 1 Drama Drama 5.4 2 303 802 20.07%
35 7DE LAAN SABC 2 Soap opera Local 5.3 2 267 705 20.05%
36 ABSA PREMIERSHIP BIDVEST WITS VS PLATINUM STARS SABC 1 Sport Football (soccer) 5.2 2 224 802 20.80%
37 GENERATIONS -R SABC 1 Soap opera Local 5.2 2 212 662 47.41%
38 MUVHANGO -R SABC 2 Drama Drama 5.1 2 206 570 31.58%
39 STOKVEL SABC 2 Sitcom Sitcom 5.1 2 201 235 22.29%
40 ROOTS SABC 1 Music Music 5.0 2 140 875 25.77%

DStv platform only

Market Target Activity
DStv Total Indv (incl guests) Live + VOSDAL
Counter Description (grouped) Channel Level 1 Level 2\Variable (r) AMR % AMR SHR %
1 GENERATIONS SABC 1 Soap opera Local 17.5 2 366 379 51.01%
2 MUVHANGO SABC 2 Drama Drama 9.3 1 257 602 30.95%
3 BIG MOMMAS: LIKE FATHER LIKE SON e.tv Movies Comedy 7.5 1 007 327 25.80%
4 ISIBAYA Mzansi Magic Variety Variety 7.1 965 632 25.79%
5 RHYTHM CITY e.tv Drama Drama 7.1 957 278 23.03%
6 INTERSECTIONS SABC 1 Variety Variety 6.9 936 020 23.17%
7 SCANDAL e.tv Drama Drama 6.7 900 982 19.76%
8 ZULU NEWS SABC 1 News News 6.3 852 898 19.00%
9 XHOSA NEWS SABC 1 News News 5.9 799 280 17.79%
10 NEWS e.tv News News 5.5 746 317 17.06%
11 POWERBALL SABC 2 Variety Variety 5.4 729 472 20.79%
12 SPEAK OUT SABC 2 Actuality Actuality 5.4 727 185 21.73%
13 AMAZA SABC 1 Drama Drama 5.3 721 555 16.18%
14 NGEMPELAH SABC 1 Drama Drama 5.3 716 755 15.46%
15 FRIENDS LIKE THESE SABC 1 Variety Variety 4.8 650 110 15.50%
16 ABSA PREMIERSHIP ORLANDO PIRATES VS KAIZER CHIEFS SABC 1 Sport Football (soccer) 4.6 622 487 17.46%
17 KHUMBUL’ EKHAYA SABC 1 Magazine Magazine 4.4 596 144 15.30%
18 7DE LAAN SABC 2 Soap opera Local 4.3 581 380 14.02%
19 NYAN NYAN SABC 1 Reality Reality 4.0 540 406 13.46%
20 BIG BROTHER SA Mzansi Magic Reality Reality 3.9 522 252 11.90%
21 LOXION LYRIC SABC 1 Drama Drama 3.8 513 773 11.13%
22 SINGLE GALZ SABC 1 Sitcom Sitcom 3.8 511 309 11.14%
23 THE BOLD AND THE BEAUTIFUL SABC 3 Soap opera International 3.6 489 380 12.67%
24 SELIMATHUNZI SABC 1 Variety Variety 3.5 477 113 10.11%
25 TASK FORCE(DRAMA) SABC 1 Drama Drama 3.5 471 551 10.94%
26 GENERATIONS -R SABC 1 Soap opera Local 3.4 463 508 26.72%
27 BARCLAYS PREMIER LEAGUE MANCHESTER UTD VS LIVERPOOL SuperSport 3 Sport Football (soccer) 3.2 427 191 11.98%
28 EKASI OUR STORIES:ONCE BITTEN e.tv Drama Drama 3.1 422 254 11.37%
29 WWE SPECIAL: ELIMINATION CHAMBER e.tv Sport Wrestling 3.1 420 967 13.61%
30 ZAZIWA SABC 1 Variety Variety 3.1 413 518 9.28%
31 NUUS SABC 2 News News 3.0 399 682 9.39%
32 CUTTING EDGE SABC 1 Actuality Actuality 2.9 397 684 11.94%
33 VODACOM SUPER RUGBY 2014 SHARKS VS REDS SuperSport 1 Sport Rugby (all) 2.9 394 592 10.53%
34 BEAUTY SHOP e.tv Movies Comedy 2.9 394 081 10.35%
35 STOKVEL SABC 2 Sitcom Sitcom 2.8 384 096 10.92%
36 WWE WRESTLING RAW e.tv Sport Wrestling 2.8 375 061 9.86%
37 ABSA PREMIERSHIP ORLANDO PIRATES VS KAIZER CHIEFS SuperSport 4HD Sport Football (soccer) 2.8 372 613 10.46%
38 THE LINK SABC 1 Documentary Documentary 2.8 372 108 10.05%
39 MUVHANGO -R SABC 1 Drama Drama 2.7 362 856 19.88%
40 DI WELE MAKGOLELA SABC 2 Variety Variety 2.6 352 607 11.04%

How to read the tables:

AMR% refers to the number of people in a target market who were watching an event ie programme, expressed as a percentage of the population for that demographic: “On average, 16.3% of adults aged 15+ who watched TV from 28 Jan-3 Feb 2014 watched Society on SABC 1”.

AMR is the number of people in a target market watching a specific event ie programme per minute, expressed in absolute figures: “On average, 1, 541, 066 adults aged 15+ who watched TV from from28 Jan-3 Feb 2014 watched Society on SABC 1”.

Share % (SHR %) is the share or proportion of the available audience (people watching TV at that time) that a specific channel/programme has achieved at that time: “Society achieved a share % of 52.59% from 28 Jan- 3 Feb 2014 on SABC 1″.

saarf 150SAARF is the name by which the South African Audience Research Foundation is familiarly known. SAARF’s main objective is to direct and publish media audience and product/brand research for the benefit of its stake-holders, thereby providing data for target marketing and a common currency for the buying and selling of media space and time. SAARF has thus the responsibility to measure the audiences of all traditional media such as newspapers, magazines, radio, television, cinema and out of home media.

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Ad of the Week: Experience Exclusive Books’ theatre of the mind

by Oresti Patricios (@orestaki) Exclusive Books plays with the word “Experience” in its latest radio ad campaign, produced by Net#work BBDO under the creative direction of Jenny Glover and Brent Singer, with copywriting by Jarred Osmond and Greig Watt.

Thanks to a masterful voice performance from Graham Hopkins, the ad takes listeners on a journey into the ‘theatre of the mind’, using descriptions of episodes from modern novels, from Orwell’s Nineteen Eighty-Four and Mark Haddon’s A Spot of Bother to Ian McKewan’s The Cement Garden.

South Africans should be familiar with Hopkins’ voice, given he is a seasoned voice artist. Hopkins also played Richard Hopcroft in Paul Slabolepszy’s cricket play, Life’s a Pitch and was also in Slabolepszy’s film Heel Against the Head.

Suitably dramatic

But let’s get back to the ad. The stories chosen for this piece of ‘theatre of the mind’, as radio is called, are all dramatic — even horrifying — so the narration and music are suitably dramatic. Each piece begins with “Experience…” and continues to describe the cage of rats from Nineteen Eighty-Four, or the body buried in the basement in The Cement Garden.

The voice acting is exciting and dramatic, and, just as one is being pulled into the story, the music stops and the voiceover changes to a ‘straight’ delivery, beginning with “Without experiencing…” — and reading the passage again in a light, slightly humorous tone.

The payoff line is “Exclusive Books. Experience more… without actually having to experience more.”

Photo by Brian Jeffery Beggerly
Photo by Brian Jeffery Beggerly

Great play on words

It’s a great play on the word “experience” — because it aptly describes reading a book, where a story excites your imagination into experiencing a dramatic event or series of events, without actually having to live through the actual experience in real life.

Radio and reading have much in common here; they are both theatres of the mind in the way they enable the imagination to take flight.

Each of the four ads uses aspects of different novels but they all have one thing in common: horrifying and terrifying scenarios. This choice is clever because it underscores most people’s enjoyment of exciting stories. And stories are one of the things that make us human, after all.

Well-focused

It’s a well-focused campaign in line with the Exclusive Books strategy, which has always been to bring the fun back into reading. The bookselling business is experiencing challenges worldwide, as e-books ‘steal’ from print, online stores ‘steal’ from the bricks-and-mortar, and the internet provides alternative (free) forms of entertainment.

In July 2013, TechCentral reported that Exclusive Books’ mother company, Times Media Group (TMG), had announced its decision to sell the approximately 50-store book chain, along with its sister company, the educational book retailer Van Schaik Bookstores. The deal was closed in September, in a transaction that valued the companies jointly at R43 –million, to a consortium led by Medu Capital. TMG has been going through a process of selling off non-core assets, so this came as little surprise to the industry.

Still in demand

In a letter to Business Day at the time of the first announcement, Brian Wootton, then head of TMG Books, said that, despite the growth in popularity of e-books, there was still a large demand for ‘real’ ones, citing research from PwC that forecast a growth of e-books from 2% of the consumer market in 2012 to 8% in 2017.

Nineteen Eighty-Four on Exclusives.co.zaWootton wrote, “E-books have shown dramatic growth over the past few years. However, growth is beginning to flatten and indications are that e-books will form between 20% and 30% of the total consumer book market spending in the territory. The growth of e-books is influenced by a number of factors, including education, technology penetration, internet adoption rates and levels of reading.”

He also pointed out that different books experience different adoption rates; for example, fiction experiences a much higher e-book adoption than children’s books. No electronic device can replace the experience a child has of physically paging through a well-illustrated story book, or reading along while a caregiver reads aloud. Other factors include that one can’t wrap an e-book as a gift, lending capability is limited, and that many people prefer the experience of a physical book.

A clever reminder

The radio ad campaign is a clever reminder of this magical property that books seem to have. Books transport readers to other worlds, so this radio campaign should resonate well with readers and will no doubt have effective recall.

In summary: a powerful and creative use of the ‘theatre of the mind’ of radio, to illustrate the ‘theatre of the mind’ of books.

Oresti Patricios

Ad of the Week, published on MarkLives every Wednesday, is penned by Oresti Patricios (@orestaki), the CEO of Ornico, a Brand Intelligence® firm that focuses on media, reputation and brand research.


If you are involved in making advertising that is smart, funny and/or engaging,
please let Oresti know about it at info@ornicogroup.co.za.


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The Real McCoy: Stop and smell the coffee

by Sean McCoy (@TheRealMcCoyTRM) Visiting six different countries over four weeks in January gave me time out to stop, smell the coffee and ponder the Starbucks story while doing the obligatory caffeine refuel.

Starbucks is often referenced as a leading case study across many brand-related discussions and theories, and I have also regularly held it up as an international proxy for the brand-alignment process — where the service experience and people interaction fully support and deliver against the brand promise offered to consumers.

Sean McCoyBrought into focus

My informal audit across these six countries brought into focus the challenge and sheer hard work that this organisation has gone through to achieve the position it has today as a leading example for internal brand engagement. And yet, all is not perfect — far from it, as I experienced inconsistencies, imperfections and even sub-standard service against its own imposed benchmark.

But perhaps perfection is a panacea in the world of marketing — service delivery and brand experience in particular — and fierce ambition and intent are acceptable? If we have the sense that the brand is working hard and trying its best, maybe we as consumers are satisfied and are willing to forgive? Avis has captured this humility of approach astoundingly well through the spirit of “We Try Harder”.

Consider some of the Starbucks reality. Launched in 1971, the company recorded a store footprint of nearly 21 000 locations in 62 countries across the globe last year, employing 150 000 people, generating US$13.3 billion in revenue and standing clear as the leading coffee company in the world — something that should impress bean counters of both the coffee type and the spreadsheet variety! Not too shabby for a company that has only recently celebrated its 40thbirthday and handsomely survived its own version of a mid-life crisis along the way.

No coincidence

It is no coincidence that Starbucks ranked among the Fortune magazine Top 100 companies to work for in 2013. This is in spite of many challenges while on the journey, which have included labour disputes, union actions and lawsuits, closure of underperforming stores and retrenchments that have run into several thousand at times.

The strength of leadership and culture in a purpose-driven organisation has prevailed and the results are evident. This highlights that, throughout the trials and tribulations of the realities of business, internal culture and high performance can be maintained, and that economic peaks and troughs may be effectively ridden with premium brand gains during the highs and an insulator effect during the lows — a lesson possibly to us in South Africa and in many other markets in the world.

Central to the success of the business are the notion of culture and what makes it stand out from the pack. The Starbucks purpose is “to inspire and nurture the human spirit, one cup, one person and one neighbourhood at a time” and it is very evident that this is brewed from the inside out.

Common goal

In spite of its significant growth, CEO Howard Schultz has been preoccupied with ensuring that this culture is not diluted, and that the leadership shares a common goal of acting like a small business. This is reflected in the barista-orientation and -thinking, as well as the extent to which store design has been adapted to resonate with the local market and to capture the nuances of its target consumer.

This is highly evident in a quick comparison of the experiences across three distinctly different markets: the efficiency and professionalism of an outlet in Holland; the charm and hospitality of the Irish; and the Shisha orientation and Arabic style of the Middle East.

The intersection between the design of space and the impact upon culture and internal branding is a fascinating territory, but that is not for today and will form the focus of a later column. The point for now is the emphasis on the internal brand and how critical this is to the consistency of the overall brand experience and delivery of the promise.

Dr Sean McCoy, MD and founding member of HKLM, is a prominent figure in the branding arena, with his expertise centered on client service, brand strategy and business development. Sean has been chairperson for the Brand Council of South Africa since 2012. He contributes the regular “The Real McCoy” column focusing on internal branding to MarkLives.

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Design Annotator: Face Cake, a WDC Instagram watchlist and our picks from Guild Design Fair

10and5logosmall1by Uno de Waal (@Unodewaal) From 110 cakes for Machine’s birthday to a collaborative clothing range, this week’s Design Annotator includes:

  • Whom to follow on Instagram during Cape Town’s reign as World Design Capital 2014
  • Celebrating everyday African innovation through Yenza — Make It!
  • Lorraine Loots’ second run at 365 Postcards for Ants celebrates the Mother City
  • The Better Living Challenge and the Plascon Design Awards
  • Some of the things that caught our eye at Guild Design Fair
  • Volume 1 of Black History March by Anthony Bila
  • A food-inspired clothing range by Daniel Ting Chong for RVCA
  • Machine celebrates its second birthday in a brilliant (and delicious) way
  • MTN responds to Cell C saying “We’re Guilty”
  • Saatchi & Saatchi give a Tuffy garbage truck a sweet makeover

 

WORLD DESIGN CAPITAL

WDC 2014 | Whom to follow on Instagram

World Design Capital 2014 -- Who to Follow on Instagram

Cape Town’s reign as World Design Capital 2014 is well underway, and one of our favourite places to stay in the loop is Instagram.

Whether it’s by following recognised WDC Projects, independent designers giving us a peek into their worlds, or those that do a great job at showcasing all things art and design in the Mother City — these are some of the Instagram accounts we’ve got our eye on this year.

YENZA — Make it! | Celebrating everyday African innovation

YENZA — Make It!

Yenza is a recognised World Design Capital 2014 project that aims to broaden the context of South African design through the showcasing of self-made objects fashioned, mostly out of necessity, from items found in self-made South African homes.

Read our interview with the Yenza team and see more of its brilliant finds.

365 Postcards for Ants by Lorraine Loots

Lorraine Loots — 365 Postcards for Ants

This year, Lorraine Loots has decided to redo her 365 Postcards for Ants project in celebration of Cape Town being the World Design Capital of 2014.

Her project will illustrate the natural beauty, landscapes and people that live in Cape Town. In addition to the original painting, there will also be a chance to purchase a limited range of five postcards.

Here, Loots elaborates on her project.

Better Living Challenge | A search for design ideas to improve quality of life

Better Living Challenge

As part of the World Design Capital — but extending beyond 2014 — the Cape Craft & Design Institute has launch a social innovation competition called the Better Living Challenge.

The open competition is a search for affordable and effective design ideas from around the world to improve the quality of life for people who live in South Africa’s informal settlements, backyard shacks and RDP housing.

Read more about the Better Living Challenge.

Plascon Colour Design Awards

Plascon Colour Design Awards

Plascon has announced an exciting new design competition all about colour. The search is on for uplifting projects that demonstrate how creative thinkers have the ability to make a positive impact on the built environment, and show how colour can make a real difference in people’s lives.

The Plascon Colour Design Awards is an official part of the World Design Capital 2014 programme and both professional and budding architects, interior decorators and designers are invited to enter.

Find out more here.

 

GOOD TO KNOW

Spotted at Guild Design Fair 2014

GUILD Design Fair

This year, in celebration of World Design Capital 2014, Guild exhibited in Cape Town for the very first time, showcasing local and international high-end design products from Africa, the US, South America, Britain and Europe at the V&A Waterfront.

All the products exhibited were hand-crafted in limited editions or once-offs, all of them exploring this year’s Guild theme: ‘Making’.

Here are some of the items and designers that caught our eye.

Black History March Vol 1 by Anthony Bila

Black History March — Anthony Bila

Anthony Bila is a Johannesburg-based photographer and blogger who captures the vibrant, creative scene around him with the aim of “bringing Africa to the world and the world to Africa”.

His latest offering is an ongoing project for which he has just completed Volume 1. Called ‘Black History March’, the commemorative work was made by Bila as an ode to black history.

Read more about Black History March and see some of Bila’s incredible images.

Daniel Ting Chong x RVCA

Daniel Ting Chong x RVCA

One of our favourite local designers, Daniel Ting Chong, has teamed up with RVCA to create a new range featuring some seriously fun food iconography and lettering.

The simplistic, bold illustrations are a combination of fast food and locally grown produce such as bacon, grapes, watermelon and hot dogs.

Check out the collaborative range here.

 

AGENCY

Face Cake | Machine’s second birthday celebration

Machine — Face Cake Second Birthday

Ad agency Machine recently turned two and, like the proud parents of two-year-olds do, it went to town!

Besides being delicious, its zany cake campaign (for lack of a better word) celebrates each individual employee who makes up the team while being an excellent ad for the agency by showing off its energetic agency culture and crazy skills.

See all 110 cakes and find out how Machine did it.

MTN “We’re Guilty” | A Response to Cell C

MTN We're Guilty ad

If you read this past weekend’s Sunday Times, you’d have seen the giant, yellow double-page-spread ad taken out by MTN.

The ad is a letter to fellow cellular network Cell C after it called MTN out in a radio ad in late February.

Find out more about the story and listen to Cell C’s radio ad.

Tuffy Ice-Cream Truck by Saatchi & Saatchi

To let people know that Tuffy’s scented bin liners work to disguise bad odours, Saatchi & Saatchi chose the smelliest thing it could find — a garbage truck — for a sweet makeover.

Impersonating an ice-cream truck, the candy-striped garbage truck rolled into Sea Point, Cape Town, and along the promenade on Saturday, 22 Feb 2014. With a giant melted ice cream sculpture on the roof of the truck elevating its height to over 5.3m and traditional ice-cream truck music serenading passers-by, it could hardly go unnoticed.

Read more about the activation here.

 

Uno de WaalDesign Annotator is a regular column on MarkLives featuring the top design work from South Africa’s biggest online creative showcase, Between 10 and 5, which is curated by publisher Uno de Waal (@Unodewaal), inaugural South African winner of the British Council South Africa‘s Young Creative Entrepreneur (#YCE) Digital Publishing Award in March 2014.

— MarkLives’ round-up of top ad and media industry news and opinion in your mailbox every three work days. Sign up here!

#trendMARK: The smartest tech trends for 2014

a trendMARK feature by Jon Pienaar. Let’s take a look at four smart tech trends in 2014, including:

  • The Idiot Box becomes the Smart TV
  • Wearable Tech
  • 3D Printing
  • P@$$w0rd5 are history

1. The Idiot Box becomes the Smart TV

Smart TVs have been available for a while, but it looks like this year it will really take off. In SA, those who can afford the smart tvbandwidth (and it is getting faster and cheaper), will look at devices that provide a smart media centre for the home.

Apple has updated its Apple TV product with a bluetooth keyboard,making searching that much easier. The Apple ecosystem/operating system also has potential for voice control, using Siri — the first app has been released, and there is room for growth.

Samsung of course has gesture control, and the Smart Hub TV interface has been redesigned for ease of use. Not only TV, but also personal photos, music, apps and internet are all integrated. LG is working with Gram to build a Smart TV using the webOS interface.This may help the company make up for lost ground due to the lack of interest in its Google TV offerings. The new TV will provide services like Netflix, CinemaNow, Pandora, Vudu, and YouTube.

Google in the meantime is continuing on its own, having launched a service in the UK that learns the user’s patterns of watching, and can even show YouTube clips in tandem with Netflix content. Google has partnered with several manufacturers to create a range of set-top boxes and integrated 3D TVs that feature its pre-emptive operating system.Of course, if you have an XBox, a Nintendo or a Playstation, it canalso be connected to the internet and serve as a home media centre.

Suggestions are that these companies will also start providing content — both Sony and Microsoft have interests in the movie biz, so no doubt they will start to offer alternatives to Netflix, Hulu, Pandora, et al. The bottom line is that these are systems that will allow the viewer to interact with the content and also customise his/her own viewing: more power to the consumer, as well as more opportunities for marketers to get to know consumers.

But the real revolution is happening on the “second screen” – the tablet or phone that’s always nearby. People are splitting their attention more and more, using the second screen to look up background information on a show, chat about it on social media, or even buy something mentioned in the show. For content providers and advertisers, the big challenge is going to be capitalising on that trend, and coming up with ways to make it work.

2. Wearable Tech

The Pebble watch and its Samsung counterpart, the Galaxy Gear, were the non-events of 2013, but with new smart watch products coming from Sony, Microsoft and Apple, it seems that the idea of connected timepieces isn’t entirely dead in the water. Some require to be paired with a phone or a tablet, while others seem to be finding it hard to get a niche.

The Pebble, with its fitness tracking apps, emulates the success of the Fitbit, a carryable/wearable device that does just one thing – track your movement and energy expenditure. Of course, it does more thanthat, as it integrates with Facebook apps and connects the wearer to a community of fitness enthusiasts who motivate each other through sharing. It’s an example of the ‘Internet of Things’, as more devices communicate seamlessly with each other: Fitbit now sells a step–onscale that communicates with your tracker, and syncs with your online tools to give you a big-picture view of your health and fitness progress.

It’s estimated that in the next 5 years, between 15 and 30 billion devices will be connected to the web (and each other). The market is expected to exceed $8.9 trillion. Google Glass is being rolled out slowly. So slowly, in fact, that a specialist augmented reality competitor, Vuzix has already launched its own, Android-powered version, the M100.

These devices provide apps for instant photography, videography, video chat and navigation. Or even a golfing assistance app that gives you pin distance, course data and scoring information, all without having to take your hands off the club. The apps are still rolling in, and if savvy marketers want to tap into this medium, it’s all up to their imagination: mall map-guides, comparative pricing, ticket purchasing… it’s virgin territory.

3. 3D Printing

The costs are coming down and the devices are becoming more popular: mini, multi-purpose manufacturing machines that can make things that are useable and useful. It’s a technology to watch, as it’s all part of the ‘maker’ trend that sees everything from beer to chandeliers being manufactured by cottage industries, using the internet to sell on a global scale. At this stage 3D printers are ideal for prototyping, or making short runs of specialised items (including artworks), but as the technology improves, so too will the applications expand.

4. P@$$w0rd5 are history

Advances in biometrics mean that text-based passwords are going the way of the telex, and fingerprints, iris recognition, and even voice recognition will be the way one unlocks one’ s devices.

This feature first ran in trendMark, the discerning trends resource for African marketers and corporates. Read or download the full magazine via Issuu. For a PDF copy, click here.

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