The Word: The customer is the story

by Mongezi Mtati (@Mongezi) Increasingly, smart brands are encouraging their followers, fans and evangelists to share their own stories. More brands are setting up themselves up as platforms for customer stories that are worth sharing, rather than placing themselves as the headline act, ahead of the customer.

Shelf Life: Hashtag a Polo and win

Louise Marsland (@Louise_Marsland)’s weekly pick of recent product, packaging and design launches: when art and brands collaborate by Hennessy; Dermalogica is the next brand to launch its own retail footprint; and VW launches its new Polo via social media this week.

Influencers: Liquor advertisers running out of time

by Jason Stewart (@HaveYouHeard_SA) A ban on liquor advertising in South Africa (which has, for the past five years, been mooted as two years around the corner) will herald an era of dark marketing for the industry. Some brands will clear the hurdle without breaking their stride; others will falter predominantly because of what they are not doing now. Time is not on their side.

Green Sky Thinking: How green is your internet?

by Colwyn Elder (@colwynelder) If you’ve never stopped to think about how green is your internet, you’re not alone. Besides, there’s an unwritten rule that says on-screen must be green, right? Not necessarily.

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