The Sell: Buyers, browsers and brand new content…

by Mimi Nicklin (@MimiNicklin) I recently had a debate with a colleague of mine who works in the global ad world. Her opinion was that content marketing — social, online, blogs etc — were firmly in the ‘consumer’ camp when it comes to the ‘consumer vs shopper’ debate. Strictly the business of “the content agencies and digital shops…” As you might guess, I disagreed.

I did, however, need to throw around various pieces of evidence to prove the link between content and shopping, and the brands that are getting it right. Given I did eventually win the debate (and the champagne that was up for grabs!), I thought I would share my winning examples.

Top ‘shoppable content’ strategies that are making people buy, and not just browse:

1. My first choice is John Lewis: a UK retailer that has quite literally transformed its brand in the last five years with a consistent campaign that had generated over £400m in extra profit by November 2013 alone.

John Lewis’s approach to content begins in its TVC, where it tells a touching and compelling story that reaches the masses. It then spans the content of that story across the store, seeing £5 profit for every £1 spent. The shoppers can shop everything, from the soundtrack to soft toys of the characters in the ad to the products spotted within the story.

At a 5: 1 return, and when so many UK retailers are struggling to sell even their core ranges, this surely is my first piece of evidence that content really can convert consumers into shoppers.

2. Secondly, I choose Kate Spade — this time a pure fashion brand, and a brand that is brilliant when it comes to converting kate spade canvascontent into purchase. Proven by its growth in store foot print alone — the retailer recently announced it has grown its square footage 42% worldwide in the latest quarter — its content is a huge part of the brand it has become.

I challenge anyone to consume its stories on any of its social platforms in under 15 minutes — and to not rush into a store immediately, wallet in hand!

With an all-encompassing array of accessible yet aspirational pieces, every content story screams “look at me, buy me!” Colour, pattern and inspiration splash across every page but, critically, this is a brand that is not scared to show the content of others, as well as its own, in driving purchase intent. Retail merchandising (not for sale) is seamlessly replicated in the store, including the books, props or accessories seen online, and, before you know it, you are walking and shopping the exact feeling you had on Instagram this morning.

By bravely including non-branded content, it has successfully built a Kate Spade ‘existence’, not just a retail outlet, and its content becomes ever further shoppable as you buy into the ‘Kate’ lifestyle.

3. Finally, I choose Land Rover Range Rover, not just because it is my own personal love mark, but because it is every owner’s love mark!

In a market where the competition for premium cars is beyond fierce, the associated lifestyle of the brand you are buying into is surely 70% of the barrier (my own unfounded guess.)

Of course, there are shoppers out there who spend hours understanding the rationale — the engine, the wheel set, the off-road capability — but converting the emotionally driven content to a sale is the harder of the marketing objectives.

The Range Rover has the superior function (I did admit to being a fan, right?) but that alone won’t drive consumers’ feet through dealership doors. The link between social video, storytelling and consumer-generated content, and the propensity to test-drive and buy, is leveraged exquisitely. It furthers build this content strategy into the offline world via dealership windows (Brazil) and the Land Rover Experience Centres (South Africa), where it allows consumers to literally experience the video they saw online in ‘real life’.

I’ve been hard-pressed to find a brand that strategically plans its content as a purchase conversion tactic as well as Land Rover Range Rover does.

Feel free to challenge anyone

How to execute your content across the path to purchase is a column for another day, but in the meantime feel free to challenge anyone nearby to the question at hand. Is there a role for branded content in the shopper journey to turn browsers into buyers?

As the affordable smartphone makes its way to Africa and shoppers hold content in their hands as they walk into stores, I say yes.

But then I’ve already won my champagne. Over to you…

Mimi NicklinMimi Nicklin (@MimiNicklin) followed her passion and experience in the consumer, retail and shopper space from regional roles in Europe and Asia, to South African shores in 2010. Having led global brands through the line for Procter & Gamble, and two of London and Hong Kong’s top agencies, her background gives her an international perspective to add to her depth of SA understanding. She serves as strategic director and a partner at 34 Group. Mimi contributes the monthly “The Sell” column concerning shopper marketing to MarkLives.

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SAARF/MarkLives #Top40TVratings: #WorldCup scores five of Top 10 slots

by SAARF & MarkLives (@marklives) It’s a goaaaaaal as the 2014 FIFA World Cup launches into five of the Top 10 slots on SAARF/MarkLives #Top40TVratings national chart during during the week of 16–22 June 2014. It also took up nine of the top 20 slots. The State of the Nation address came in at number 16. On the DStv, chart SONA came in at no. 6 and no FIFA games made the Top 10.

Satellite dishThis weekly roundup of South Africa’s TV audience viewership, a collaboration between the South African Audience Research Foundation (SAARF) and MarkLives, reveals the best-watched shows of the week before, where it ran and how many South Africans tuned in to watch.

We offer two tables, the first covering all households — free-to-air viewing (the various SABC channels and e.tv) as well as the DStv platform — and the second charting the best-watched shows on the DStv network of channels only.

SAARF/MarkLives #Top40TVratings Chart: 16-22 June 2014

Market Target Activity
National Total Indv (incl guests) Live + VOSDAL
Counter Description (grouped) Channel Level 1 Level 2\Variable (r) AMR % AMR
1 GENERATIONS SABC 2 Soap opera LOCAL 20.2 8 654 538
2 TEMPY PUSHAS SABC 2 Drama Drama 13.2 5 679 433
3 MUVHANGO SABC 2 Drama Drama 12.9 5 520 097
4 COURAGE OF YOUR CONVICTIONS SABC 2 Documentary Documentary 11.0 4 735 659
5 MR BONES 2:BACK FROM THE PAST SABC 3 Movies COMEDY 10.5 4 487 651
6 FIFA WORLD CUP L AUSTRALIA/NETHERLANDS SABC 1 Sport FOOTBALL (SOCCER) 8.7 3 741 256
7 FIFA WORLD CUP L GERMANY/PORTUGAL SABC 1 Sport FOOTBALL(SOCCER) 8.7 3 717 111
8 FIFA WORLD CUP L ARGENTINA/IRAN SABC 1 Sport FOOTBALL(SOCCER) 8.6 3 707 165
9 FIFA WORLD CUP L BELGIUM/RUSSIA SABC 1 Sport FOOTBALL(SOCCER) 8.2 3 536 537
10 FIFA WORLD CUP L COLOMBIA/COTE D’VOIRE SABC 1 Sport FOOTBALL(SOCCER) 8.1 3 496 303
11 FAMILY BONDS SABC 2 Sitcom Sitcom 8.1 3 471 151
12 FIFA WORLD CUP L BRAZIL/MEXICO SABC 1 Sport FOOTBALL(SOCCER) 7.8 3 339 458
13 POWERBALL SABC 2 Variety Variety 7.7 3 283 893
14 FIFA WORLD CUP L ITALY/COSTA RICA SABC 1 Sport FOOTBALL(SOCCER) 7.7 3 283 620
15 MY PERFECT FAMILY SABC 2 Sitcom Sitcom 7.5 3 204 594
16 STATE OF THE NATION ADDRESS SABC 2 Actuality Actuality 7.3 3 131 638
17 SCANDAL e.tv Drama Drama 7.2 3 080 737
18 FIFA WORLD CUP L BELGIUM/ALGERIA SABC 1 Sport FOOTBALL(SOCCER) 7.2 3 079 304
19 RHYTHM CITY e.tv Drama Drama 7.1 3 040 192
20 FIFA WORLD CUP L SPAIN/CHILE SABC 1 Sport FOOTBALL(SOCCER) 7.1 3 039 902
21 ZAZIWA SABC 2 Variety Variety 6.9 2 972 725
22 GA RE DUMELE -R SABC 2 Sitcom Sitcom 6.9 2 948 532
23 FIFA WORLD CUP L GERMANY/GHANA SABC 1 Sport FOOTBALL(SOCCER) 6.9 2 943 214
24 XHOSA NEWS @ 1 SABC 2 News News 6.5 2 798 141
25 SPEAK OUT SABC 2 Actuality Actuality 6.4 2 730 327
26 FIFA WORLD CUP L URUGUAY/ENGLAND SABC 1 Sport FOOTBALL(SOCCER) 6.3 2 685 477
27 7DE LAAN SABC 2 Soap opera LOCAL 6.1 2 625 125
28 SKWIZAS SABC 2 Sitcom Sitcom 6.0 2 558 965
29 MUVHANGO -R SABC 1 Drama Drama 5.8 2 500 919
30 FIFA WORLD CUP L IRAN/NIGERIA SABC 1 Sport FOOTBALL(SOCCER) 5.7 2 445 112
31 ZULU NEWS SABC 2 News News 5.7 2 440 605
32 MUVHANGO -R SABC 2 Drama Drama 5.4 2 318 186
33 GENERATIONS -R SABC 1 Soap opera LOCAL 5.4 2 297 801
34 STREET FIGHTER:THE LEGEND OF CHUN-LI e.tv Movies ACTION/ADVENTURE 5.3 2 289 138
35 WWE WRESTLING PAYBACK e.tv Sport WRESTLING 5.2 2 243 738
36 FIFA WORLD CUP L SWITZERLAND/FRANCE SABC 1 Sport FOOTBALL(SOCCER) 5.1 2 206 803
37 ROLLING WITH…THE CELEB EDITION e.tv Variety Variety 5.0 2 133 480
38 EMZINI WEZINSIZWA -R SABC 1 Sitcom Sitcom 4.9 2 106 519
39 THOLA SABC 2 Drama Drama 4.9 2 099 004
40 MOESHA SABC 1 Sitcom Sitcom 4.9 2 083 420

DStv platform only

Market Target Activity
DStv Total Indv (incl guests) Live + VOSDAL
Counter Description (grouped) Channel Level 1 Level 2\Variable (r) AMR % AMR SHR %
1 GENERATIONS SABC 2 Soap opera LOCAL 14.6 1 973 823 42.63%
2 MUVHANGO SABC 2 Drama Drama 9.0 1 211 019 29.68%
3 ISIBAYA Mzansi Magic Variety Variety 6.4 861 197 19.40%
4 MR BONES 2:BACK FROM THE PAST SABC 3 Movies COMEDY 5.1 683 095 15.35%
5 SCANDAL e.tv Drama Drama 4.9 666 936 14.27%
6 STATE OF THE NATION ADDRESS SABC 2 Actuality Actuality 4.7 632 997 13.93%
7 RHYTHM CITY e.tv Drama Drama 4.6 623 715 14.27%
8 COURAGE OF YOUR CONVICTIONS SABC 2 Documentary Documentary 4.6 615 969 13.67%
9 TEMPY PUSHAS SABC 2 Drama Drama 4.5 607 645 14.42%
10 POWERBALL SABC 2 Variety Variety 4.5 605 853 16.45%
11 FAMILY BONDS SABC 2 Sitcom Sitcom 4.1 560 098 12.09%
12 FIFA WORLD CUP L BRAZIL/MEXICO SABC 1 Sport FOOTBALL(SOCCER) 4.1 550 711 17.48%
13 7DE LAAN SABC 2 Soap opera LOCAL 4.0 541 563 12.27%
14 FIFA WORLD CUP L GERMANY/PORTUGAL SABC 1 Sport FOOTBALL(SOCCER) 3.9 530 850 12.17%
15 FIFA WORLD CUP L GERMANY/GHANA SuperSport 3 Sport FOOTBALL(SOCCER) 3.8 507 174 16.78%
16 SABC 1 Sport FOOTBALL(SOCCER) 3.8 506 953 15.45%
17 FIFA WORLD CUP L AUSTRALIA/NETHERLANDS SABC 1 Sport FOOTBALL(SOCCER) 3.6 491 602 10.90%
18 SPEAK OUT SABC 2 Actuality Actuality 3.6 488 101 10.20%
19 FIFA WORLD CUP L COLOMBIA/COTE D’VOIRE SABC 1 Sport FOOTBALL(SOCCER) 3.6 484 860 10.41%
20 GA RE DUMELE -R SABC 2 Sitcom Sitcom 3.4 464 792 13.90%
21 FIFA WORLD CUP L SPAIN/CHILE SABC 1 Sport FOOTBALL(SOCCER) 3.4 460 816 14.79%
22 FIFA WORLD CUP L ARGENTINA/IRAN SuperSport 3 Sport FOOTBALL(SOCCER) 3.4 458 849 10.76%
23 FIFA WORLD CUP L AUSTRALIA/NETHERLANDS SuperSport 3 Sport FOOTBALL(SOCCER) 3.4 454 845 10.01%
24 THOLA SABC 2 Drama Drama 3.4 453 137 14.34%
25 ZAZIWA SABC 2 Variety Variety 3.3 452 539 9.50%
26 FIFA WORLD CUP L ITALY/COSTA RICA SABC 1 Sport FOOTBALL(SOCCER) 3.3 443 195 10.24%
27 FIFA WORLD CUP L BELGIUM/RUSSIA SABC 1 Sport FOOTBALL(SOCCER) 3.3 442 713 9.71%
28 NEWS e.tv News News 3.3 442 643 10.28%
29 FIFA WORLD CUP L ARGENTINA/IRAN SABC 1 Sport FOOTBALL(SOCCER) 3.3 441 423 10.43%
30 FIFA WORLD CUP L URUGUAY/ENGLAND SABC 1 Sport FOOTBALL(SOCCER) 3.3 441 418 13.62%
31 FIFA WORLD CUP L BRAZIL/MEXICO SuperSport 3 Sport FOOTBALL(SOCCER) 3.3 441 303 15.02%
32 TRIBUTE TO EDDIE MAKHOSONKE ZONDI SABC 2 Actuality Actuality 3.3 440 309 9.76%
33 OUR PERFECT WEDDING (MAG) Mzansi Magic Magazine Magazine 3.2 437 891 9.71%
34 MUVHANGO -R SABC 1 Drama Drama 3.2 429 620 23.58%
35 FIFA WORLD CUP H SPAIN/CHILE SuperSport 3 Sport FOOTBALL(SOCCER) 3.2 428 948 14.75%
36 FIFA WORLD CUP L GERMANY/PORTUGAL SuperSport 3 Sport FOOTBALL(SOCCER) 3.2 428 756 9.58%
37 FIFA WORLD CUP L BELGIUM/ALGERIA SABC 1 Sport FOOTBALL(SOCCER) 3.2 428 245 9.55%
38 CASTLE INCOMING TOUR 2014 SOUTH AFRICA VS WALES SuperSport 1 Sport RUGBY(ALL) 3.1 422 209 13.32%
39 MY PERFECT FAMILY SABC 2 Sitcom Sitcom 3.1 417 257 8.96%
40 GENERATIONS -R SABC 1 Soap opera LOCAL 3.0 406 066 23.92%

How to read the tables:

AMR% refers to the number of people in a target market who were watching an event ie programme, expressed as a percentage of the population for that demographic: “On average, 16.3% of adults aged 15+ who watched TV from 28 Jan-3 Feb 2014 watched Society on SABC 1”.

AMR is the number of people in a target market watching a specific event ie programme per minute, expressed in absolute figures: “On average, 1, 541, 066 adults aged 15+ who watched TV from from28 Jan-3 Feb 2014 watched Society on SABC 1”.

Share % (SHR %) is the share or proportion of the available audience (people watching TV at that time) that a specific channel/programme has achieved at that time: “Society achieved a share % of 52.59% from 28 Jan- 3 Feb 2014 on SABC 1″.

saarf 150SAARF is the name by which the South African Audience Research Foundation is familiarly known. SAARF’s main objective is to direct and publish media audience and product/brand research for the benefit of its stake-holders, thereby providing data for target marketing and a common currency for the buying and selling of media space and time. SAARF has thus the responsibility to measure the audiences of all traditional media such as newspapers, magazines, radio, television, cinema and out of home media.

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Ad of the Week: Sanlam’s super-duper boy

by Oresti Patricios (@orestaki) It has been a trend lately for ads to look back at ‘the old days’ with a strong sense of nostalgia. This week we go ‘retro’ again, with an ad that harks back to the ’60s: Sanlam’s ode to youth and the patience that’s required to build wealth in the long term.

It’s an entertaining reflection of Sanlam’s rebranding effort with King James Group. The financial brand now has a subtly modified logo, with the payoff line: “Wealthsmiths”.

King James Group TVC for Sanlam: “Wealthsmiths — Super Boy”

Sanlam’s story about ‘super boy’ is a charming story, one that might resonate with many of us who grew up in a time when a rand could almost fill the tank, and 10 cents could buy a whole lot of sweets or a comic or two. The message in this commercial flick is simple — it requires patience to build wealth but it’s worth it in the end.

The story features a charming little boy, as he goes about his chores. The styling is very much 1960s, from the clothes to the stores to the cars.

Sanlam Super Boy TVC screengrab - doing chores“No such thing as a ‘quick buck'”

“Remember when you were young?” the narrator asks. “There was no such thing as a ‘quick buck.’” The boy is mowing the lawn, hauling buckets of water to wash the car. We do not see the father — the camera focuses on his face as he receives his reward of a coin — a coin that he saves.

The soundtrack is Queen’s “I want it all” — an ironic anthem to consumerism that works in counterpoint to the montage of the boy as he walks through town, singing along to his Walkman, and looking at all the things he wants to buy.

“You didn’t want to spend it immediately; you wanted that feeling to last,” says the narrator, and we follow the boy’s life as he experiences that feeling. It’s a feeling that we no longer cherish in this age of instant gratification and throwaway consumerism.

Sanlam Wealthsmiths siteCompanion site

And it’s this philosophy that runs through the entire Wealthsmiths campaign. Sanlam has very cleverly aligned itself with a new ‘fiscal conservatism’ that seems to be emerging in our post-financial crisis culture. Or at least, it is being promoted as such by Sanlam. The companion site presents this value set, featuring videos that educate and inspire, such as teaching children about money.

It’s encouraging to see financial advice being dispensed in a way that is entertaining and not patronising.

Sanlam has been very clever in providing a content-marketing style service on this site. Yes, they are branded, but the videos are worth watching for themselves, even if you’re not a Sanlam client. There is a piece on Bill Gates, another called “The story of the world’s richest man and his eight-year old car”, and “The story of Henry Ford and the weekend”.

Digital agency Punk is behind the site, and I see also the redesign of the main Sanlam website — which is now quite updated and modern, with lots of white space, clean fonts and clear graphics.

Sanlam Super Boy TVC screengrab - super boy outfitSanlam Super Boy TVC screengrab - pedestrian crossingSanlam Super Boy TVC screengrab - asleep on the couchTransformed

Getting back to the ad — masterfully created by King James Group. The boy does, of course, finally achieve his goal: a superhero outfit that’s reminiscent of Captain America, complete with goggles, cape and shield.

The boy emerges from the toy shop transformed into a ‘superhero’ — and the final montage is of his adventures in his new role: stopping cars to let an old lady cross the street, fighting imaginary villains and knocking bottles off a fence-post with his shield. The final scene: the boy’s mother is bringing him supper — but he has already fallen asleep on the couch, exhausted from the day’s activities.

The narrator’s final line explains the company’s attitude to money: “It’s true value is not what you can buy with it, but what it buys you.” A subtle distinction but one worth considering in this materialistic age.

Positions the brand

The set-design is masterful: from the streets to the interiors, I can see that the props people had their work cut out for them; the grade has that “Kodachrome” sort of look to it, and it all adds up to a visually complete piece of nostalgia that positions the brand in a very comfortable space.

It’s a great counterbalance between the old and the new: promising old values in a new environment.

Update: In a previous version of this story we incorrectly stated that digital agency Liquorice is behind the site when in fact it is Punk. We regret the error.

Oresti PatriciosAd of the Week, published on MarkLives every Wednesday, is penned by Oresti Patricios (@orestaki), the CEO of Ornico, a Brand Intelligence® firm that focuses on media, reputation and brand research.


If you are involved in making advertising that is smart, funny and/or engaging,
please let Oresti know about it at info@ornicogroup.co.za.


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Letter from NY: The truth about Cannes

by Matthew Bull (@StixBull) I have just completed my 13th Cannes Lions in 15 years. At an average of five nights per Cannes, that’s an awful lot of hangovers.

The change from my first one in 1999 has been remarkable. In those days, mention to a client you were going to the Cannes Advertising Festival and they would look down their nose at you in deep suspicion at your motives. Nowadays, those very self-same noses are sniffing the bouquet of a fine bottle of Rosé on the Croisette.

Matthew BullIt’s now a media event

The truth about Cannes is it’s now a media event, where the powerful new media and digital companies of our era jostle for the front page.

If you’d walk down the Croisette last week, you would’ve seen the beach restaurants all the private domain of the Googles, Microsofts, Twitters, and Facebooks.

The large agency network flags that flew there on my first year — TBWA, Ogilvy, JWT et al — had all been relegated to the yacht basin, where those selfsame flags, perhaps slightly smaller, now adorned raggedly old yachts that any self-respecting St Tropez regular would scoff at.

Drop-off in judging standands

The downside of all this is the relegation in standing of the creative awards. Now, instead of film and print and poster (99), there are a plethora of awards from digital, to media to PR to medical. Gold Lions are dime a dozen. But the real drop-off in standards is evident in the judging. It’s been horribly dumbed down.

It had to happen, I suppose.

The first judging panel I sat on in 2000 (Film) consisted of 20 people, each of whom was the number one or two creative in their country and had to have won a Cannes Gold (pretty difficult today but hen’s teeth in those days) — and their country had been in the top 15 of the world (some countries got more than one judge) at Cannes the previous year.

Stretched resources

Now, because there are so many panels, and because you can’t have the same judges each year, resources are stretched and the industry hasn’t been able to develop that great judging talent as quickly as Cannes has been able to invent new judging categories.

I walked through the print and poster and digital winners. I have to say I was appalled. I’ve seen the same bloody work for the last 10 years now. It’s so incredibly predictable and, to my mind, shows lazy, incompetent judging. Digital is just not evolving. It’s now a traditional media — and it shows in its stodginess.

Of course, there are always exceptions. But awards should only be made to exceptions, not the norm.

Politics of judging

And, of course, I was constantly being told by judges (the good ones) about the politics within the judging groups. It really is unsavory. All award-show panels are guilty of politics but none do it quite as well as Cannes juries.

Now, what has improved magnificently is the level of speaker. My word — Jared Leto, National Geographic photographers, Ben Silberman to name but a few. It’s a shame so many of those speakers are self-serving (such as all the aforementioned media companies), but Leto and Co are brilliant and inspire.

And that’s what Cannes should be doing across the board.

Massive fallout predicted

I had the great pleasure of chatting in length to the head of Unilever global media who made exactly the same observation to me. He predicted a massive fallout unless Cannes were to do something to rekindle the creative fires which this industry of ours is slowly suffocating out.

He advocated a splitting off of the creative again and I agree with him that something has to be done or else Cannes risk losing the hearts and minds of the creative community.

Perhaps they don’t care, but they should, because it’s those people who fuel the advertising economy and are inevitably the ones who transform it.

Global event of absolute inspiration

Something else will undoubtedly come along for people who want to celebrate the product we produce as an industry. Just think of Design Indaba — held in Cape Town but a global event of absolute inspiration.

So do I regret the four hangovers I had this year? Most certainly not.

First, I had a couple of my people with me who had never been before so I could live vicariously through their eyes, seeing it all for the first time. Secondly, our business is filled with the most wonderful people and it’s a great community to be a part of. And, lastly, there were things I learned, both in the Palais and on the street, that have better equipped me for, and enlightened me about, the future.

Nothing like the thrill

Next year, I will hopefully be there, as will more of my team. We’ll also, hopefully, have work to enter because there’s nothing quite like the thrill of entering and competing in the race. And our work will not be the norm; it will not be predictable.

I hope there will be judges there who appreciate that.

Make that hangover that little bit more meaningful.

Matthew Bull (@StixBull) started Lowe Bull in South Africa. Lowe was a minority partner until Bull left to start The Bull-White House in New York. He was also chief creative officer of Lowe Worldwide for many years and was involved in the purchase of several independent agencies for IPG/Lowe during his tenure. Matthew contributes the regular “Letter from New York” column to MarkLives.

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Thinking TV: The politics of TV and voting

by Inge Hansen (@mecnotabene) With 20 years of democracy behind us, in May 2014, the South African public prepared once again to go to the polls and cast their vote in the national elections. However, things were beginning to change for the parties wooing for votes, in that it’s more difficult now to hold people’s attention than it has ever been and their sources of information are now constantly evolving.

With the exception of a slight increase in the 2004 national election, the SA voter turnout (registered voters who cast their vote) has been on the decline since its high of 87% in 1994. In 2009, of registered voters, 75% arrived on the day and in 2014 we faced a further drop to 73% votes cast from those who registered. This year, out of all eligible voters, less than 60% actually went to the polls on the day to make their mark.

TV test patternTrend not unique to South Africa

This trend is not unique to South Africa and it is also being seen elsewhere, such as the US, and could be attributed to a sign of a maturing democracy. Challenging this is the Australian government, whereby federal electoral law makes it compulsory for all eligible Australian citizens to enrol and vote, or be liable for a fine.

Within politics, television plays a large role for political campaigns in both reaching a large percentage of the population at the same time and allowing for multiple messaging points. Television is also suited to campaigns where parties point out the faults of the opposition or highlight particular grievances. The news networks play off this drama and the often scheming nature of the parties towards their opponents, because this elevates ratings and holds viewer attention in this largely spectator sport.

This was first seen in politics at the advent of television, when John F Kennedy shot to fame and, ultimately, the Presidency after a series of adverts and televised debates with Richard Nixon, and later in the news frenzy following his assassination.

Turn to advertising

Therefore, outside of specialist programming, political parties need to promote themselves and their policies to the masses, which is when they turn to advertising.

In both the 2009 and 2014 elections, the highest-reported television ratecard value is allocated to the IEC, which between January and May 2014 had R24 million allocated to promoting the fair election process. Behind it, looking at ratecard value from March to May 2014 across all stations, we have the Democratic Alliance with R16 million (up nearly 400% from 2009) and the ANC, with slightly less allocated at R15 million (up 190% from 2009). Gaining an eventual 25 seats in Parliament was the EFF, which by comparison was allocated the small sum of R44 000 on television in May.

On voting day, with just over half the eligible population going to vote, we did not see any major shift in television viewership. It appears that consumers were not all glued to the television, which may speak to whether the election specials that were broadcast were sufficiently engaging, or not.

Stable picture

Looking at the ratings, as compared against the previous week, including the public holiday on 1 May, except for a slight uplift in ARs for adults aged between 45 and 54 years, we see a stable picture. As an average, whether we look at ARs by household income, LSM or age, we see more uplift in viewing the following day, when the results would have been rolling in via various channels.

Select programming may have benefited slightly as a knock-on effect, with one of the standouts being Late Night with Loyiso (e.tv), which had a 15% uplift in viewership (000s) for 2014, for the 15 May show, which followed on from the election results. eNCA also saw a substantial benefit in the week of 5-11 May 2014, where its news programming had an uplift of over 50% in viewership (000s).

In the absence of drastic viewership changes, we need to also look at the technology available to the average consumer to keep up to date with the elections. From standard party websites, Twitter, BBC World on Mxit, the IEC elections portal (elections.org) and the Elections24 app (which had 39 000 downloads), you could get all of the information you needed.

Increasing in importance

As an indication of interest, the elections.org website received so much traffic that it constantly experienced technological issues. But, not everyone has access to the internet as yet; and in time we will see technology and the need for ease of information increasing in importance and competing more with television for the viewers’ attention.

What with voter apathy in South Africa on the increase, these factors make it increasingly difficult for political parties to influence your vote and make an impact.

It will be interesting to see if the communications mix changes as a result for the municipal elections, set to take place in 2016.


Sources:


Inge HansenFollowing two years at Media24 scrubbing for insights within the magazine division, Inge Hansen joined Nota Bene as an A&I analyst in March 2013. Working across multiple clients, including FMCG, alcohol and petroleum, she has the luxury of working with teams to develop robust insights that drive strategy while keeping abreast of media trends the world over. Inge loves having her pulse on the media landscape but far prefers raising her pulse mountain-biking on weekends. She contributes Thinking TV, a monthly analysis of South African TV viewership figures, to MarkLives. Follow @mecnotabene for regular media updates.

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Design Annotator: Domestic bliss, super boy and adventurous photographs

by Uno de Waal (@Unodewaal) In this edition of Design Annotator, you’ll find:

  • 10and5A Q&A with Sipho Mpongo, Wikus de Wet and Sean Meterlerkamp about their upcoming Twenty Journey
  • The young, carefree and adventurous photographs of Caroline Mackintosh
  • An initiative by RVCA to support and showcase fresh artistic talent
  • Graphic design by Matt Kay, a Durbanite now based in New York
  • Domestic Bliss, a series of intimate portraits by Alice Mann
  • Sanlam’s new ‘Super Boy’ TV ad
  • A roundup of all the winning South African work at Cannes

Young South Africa: Twenty Journey

Wikus de Wet: Children reenacting the battle of Majuba. Orania. 2013.2014 sees South Africa reaching two decades of democracy and, in the light of this, three young photographers are embarking on a cross-country journey to document their findings along the way.

The photographers — Sipho Mpongo, Wikus de Wet and Sean Meterlerkamp — will each pursue a specific area of focus throughout the Twenty Journey. While Mpongo is planning to reveal more about the first generation growing up out of apartheid rule, De Wet will investigate the value of the land and its relationship to the people who inhabit it as Sean Meterlerkamp highlights the absurdities of life in this magnificent and puzzled country.

As part of our annual Young South Africa series, we have a Q&A with the trio about their own work and expectations for the trip.

 

Young South Africa: Caroline Mackintosh

Young South Africa: Caroline MackintoshYoung South African photographer Caroline Mackintosh works hard but makes it look the most fun you can have with your (really, really cool) clothes on — and often tossed aside for a quick skinny dip too. Her photographs have a personality of their own: young, carefree and adventurous. Not unlike Mackintosh herself.

Having been signed to Supernova and having shot for the likes of Oyster and VICE US all during the past year, her career is rapidly taking off.

In an interview with the young photographer, we chat about her process and her future plans.

 

Young South Africa: Melissa Williams and the RVCA Artist Network Program


RVCA x THE PIT FIRST THURSDAYS || HEROINE & TOW AWAYS
from RVCA South Africa on Vimeo.

The RVCA Artist Network Program is an initiative by the brand to support and showcase artists whose work and ethos align with its surf/skate/street/art culture.

In SA, the RVCA ANP hosts regular exhibitions and makes projects possible for young artists, be they large-scale murals, self-published ‘zines or product collaborations, all somewhat informed by or catering to young creative SA.

We thought it no better time to find out more about the Artist Network Program than during Youth Month in SA. Here, we chat to the ANP’s new marketing manager, Melissa Williams.

 

An interview with graphic designer, Matt Kay

Graphic design by Matt KayMatt Kay is a talented Durban-raised and New York-based graphic designer. Currently plying his trade in the East Village of Manhattan at design agency Original Champions of Design, he’s also an alumni of acclaimed local design agency, Disturbance.

On a continuous quest for creative inspiration, Kay has spent the last two years of his career growing his portfolio and experiencing the famed creative culture of the Big Apple.

We caught up with Kay to discuss his latest work and everything else there is to know about his approach and future design work.

 

Domestic Bliss | A series of portraits by Alice Mann

Domestic Bliss by Alice Mann

Domestic Bliss is a series of portraits by Alice Mann which highlight the unique domestic environment in Cape Town’s wealthy Southern suburbs.

Mann chose to photograph the women in their uniforms — a constant visual marker of their existence within someone else’s home, and the defined purpose of their presence in the space.

“In each image I aimed to capture an ambiguity in my subjects: the point of intersection between their job, which defines them as low-income domestic workers, and their own pride and individuality as females in contemporary South Africa,” she says.

Read Mann’s rationale and see Domestic Bliss in its entirety.

 

Sanlam ‘Super Boy’ TVC

In addition to a rejuvenated logo and simplified brand architecture implimented for its 96th birthday, Sanlam has adopted a new-pay off line: Wealthsmiths. The term is rooted in its ethos that wealth does not come easy — it comes from hard work and dedication — and its latest television commercial, ‘Super Boy‘ by King James Group, has been created to emphasise this.

 

The winning South African work at Cannes

Cannes Lions 2014 logoIt was a great week for SA advertising at Cannes! In addition to daily field notes (here are day 1, day 2, day 3, and days 4/5), we’ve rounded up all the winning SA work from Cannes 2014.

A huge congrats to Ogilvy & Mather Johannesburg for SA’s 2014 Grand Prix — it walked away with a Radio Grand Prix for client Lucozade.

SA also walked away with wins in  Radio, Design and Press, Outdoor and Media, and Film and Film Craft.

 

Uno de WaalDesign Annotator is a regular column on MarkLives featuring the top design work from South Africa’s biggest online creative showcase, Between 10 and 5, which is curated by publisher Uno de Waal (@Unodewaal), inaugural South African winner of the British Council South Africa‘s Young Creative Entrepreneur (#YCE) Digital Publishing Award in March 2014.

 

 

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Motive: Mike Abel — How to train your awards judge

by Mike Abel (@abelmike) So much time is spent in our industry developing brilliant work, yet how much time is spent on training creatives (and strategists and suits) on how best to evaluate it?

For example, we went into the Cannes Advertising Festival 2014 with a number of clear hopefuls — but also a degree of ‘expectation caution’. It’s hard to know what finds favour.

Mike AbelWorthy of recognition

You see, our Cannes Lions Gold- and Bronze-winning Street Store didn’t come first at the South African Creative Circle Ad of the Month, and our Bronze-winning Boxman print campaign didn’t place at all.

But we know that they’re both great ideas, and a few highly regarded and experienced SA executive creative directors made some accurate predictions in the week before the ceremony, including Pepe Marais of Joe Public, who called it that our Street Store — which is at the stage where it’s already doing incredible things around the world, bringing both dignity and clothing to the homeless — is worthy of recognition.

So what did the Cannes judges see in this — and other award-winning work?

Same refrain is heard

I’ve been in the advertising business for 25 years. Over this period, I’ve been fortunate enough to be a part of winning teams for all the major global and local awards. And every time you head into judging season, both locally and internationally, the same refrain is heard: “It’s a lottery; you never know”. Indeed, you often don’t.

Some of the most-loved and -shared ads, which have significantly grown clients’ businesses, win nothing. There isn’t a person in the industry who’s not experienced this befuddlement.

Similarly, there have been sleepers that nobody expected to capture the judges’ imaginations which have gone on to get the biggest gongs.

World-class offering

The SA ad industry has for many years had a world-class offering. Certainly, throughout my career, local agencies such as Ogilvy, Jupiter, Hunts and BBDO have taken home massive awards and have punched well beyond our economy’s weight — and I was so gratified to see South Africa again winning so many major awards at Cannes this year. The judges there know their stuff.

I had many lengthy (and often boozy) discussions, on what made an award-winning ad, with the late Robyn Putter, mentor and global creative director for WPP and Ogilvy Worldwide. Earlier in my career, I had similar conversations with Mel Miller and the late Ricardo de Carvalho at The White House DDB, my first agency.

The only answer we could come up with was, quite obviously, the power of the BIG IDEA.

For any ad to win a major award, at its very center needs to be a simple, yet profound, idea.

Deep-enough grounding

As a “young person’s” game, a lot of the talent in our industry today might not have a deep-enough grounding to recognise this concept, as the communications spectrum has become infinitely broader, more confusing and complex.

For any ad, you hopefully have the Brand Idea, Advertising Idea and Executional Idea. If you were to examine some iconic ads such as BMW’s “Mouse” ad, David Ogilvy’s Rolls Royce “Clock”, or Bill Bernbach’s VW Beetle “Lemon”, each of these three key factors are plain and simple to see.

Similarly, for the famed Hamlet Cigars, Stella Artois and Nike, you can spot all three aspects immediately.

But, in argument, there have also been highly rated, obscure and often funny ads that did exceedingly well, such as Cup Noodle “Nissim”, which was largely based on an executional idea only, and, arguably, Cadbury’s “Gorrilla”.

Guidelines and frameworks

Two of my early mentors, Brian Searle-Tripp and Roger Makin, tried to make analysing the ad and idea simpler for the suits and, dare I say, the creatives by putting up a large poster in the creative department. It was a guide that asked a few simple questions and went something like this:

  1. Is the work on strategy?
  2. Does the selling message come through?
  3. Is it executed with flair?
  4. Does it reward the reader for reading, the listener for listening, or the viewer for watching?

De Carvalho used a similar technique:

  1. Is it Relevant? (R)
  2. Is it Original? (O)
  3. Is it Impactful? (I)

If it were, it would equate to ROI — a return on investment.

Clients loved this simple framework as it came with a promise of actually working, ie selling stuff.

A tricky business

What I think has added the X factor to South African work is our unique understanding of what we call the human condition. A lot of our work was, and is, possibly less “intellectual” than some of the developed markets but is thick with empathy.

A lot of the great work that’s won nothing might just not have found favour with the judges for this reason. They might have been high on emotion in terms of the executional idea but considered low on the actual pure advertising idea. You can see how it’s a tricky business.

A lot of sentiment also comes into play, such as how famous is the brand being advertised. Award darlings such as Nike, Stella, and Guinness, to name a few, have a lot of momentum behind them as they enter an awards room, as do the agencies they come from —Droga 5, Wiedens, R/GA, Crispin Porter, etc.

It’s like a car, really. If it has the Mercedes star on the bonnet, it’s immediately perceived to be a thing of quality vs a relatively unknown brand from an unknown or boring agency. Great judges are able to look beyond these distractions and preconceived ideas when they see the ad for the first time. Great judges evaluate it on its merits as it appears in front of them. It’s the only way.

Bettering our judging

For the longest time, too, we’ve been talking about “owning the hearts and minds of consumers”. Work that owns the mind often has a clearer idea at the centre, as you aren’t relying on an executional technique to get you across the line. International judges and top local ECDs are good at differentiating between the two.

But initial judging in local markets is often left to a “senior creative”, who may not have been exposed to some of these advertising giants — and possibly may not have had the proper conversations with their ECDs on how to judge work effectively.

Wouldn’t it be wonderful if some of our most senior, seasoned and talented local and “semi-retired” ECDs — such as John Hunt, Brian Searle-Tripp, and Graham Warsop — could run industry courses, together with some of the leading ECDs, training local senior creatives (and even strategists and suits) on how to identify a great Advertising Idea ahead of a great Brand Idea (often a pure legacy benefit) or a great executional idea? And maybe we could bring in advertising giants such as Jeremy Sinclair or Dan Wieden to partner with them?

What a gift it would be to the local industry, not only in bettering the ideas but also in bettering the ability to judge them!

Mike Abel (@abelmike) is founder and chief executive of M&C Saatchi Abel. This article has been republished with permission from Mike’s blog, Mike & Friends.

“Motive” is the new by-invitation-only column on MarkLives.com. Contributors are picked by the editors but don’t form part of our regular columnist lineup.

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Dissident Spin Doctor: Navigating the industry as a woman

by Emma King (@EmmainSA) We’ve had some strong women making the news recently. From our feisty public protector showing the country who is boss to Maya Angelou’s legacy, we have had no lack of inspiring role models paving the way for future strong women.

But in amongst that there are a few whisperings that leave me uncomfortable: a shortage of women MPs and representatives at a high level in our newly formed government; atrocities committed to women in the name of religion; and debates about whether stars such as Miley Cyrus and Beyoncé can be good businesswomen while also embracing their sexuality.

Some way to go

Perhaps we have some way to go before we can consider the place of women in society as completely equal to men. emma king

My mother is an eminent scientist who, in the ’80s, headed up some developments and processes that became industry-leading globally. It resulted in her being a consultant at a high level for institutions including the UN and the World Bank, and being on the Mekong River Commission — a collaboration of four countries brought together to manage the Mekong River in South East Asia. She’s recently just been to the Hague to sit as an expert witness in the International Court of Arbitration, where Pakistan was suing India about shared water use.

So she’s definitely badass.

Treated as an inferior

And yet, even she has stories about how she has been treated as an inferior because she is a woman, such as engineers refusing to answer her letters when she signed her full name but then engaging with her when she dropped her first name, and used just the prefix “Dr”.

Personally, I have never felt as if I’ve have been held back in my career because of being a woman. But, bar PR agencies (which have a higher than average women/men ratio, for reasons we won’t go into here), we would be hard-pressed to name more than a handful of MDs, CEOs or ECDs of major local creative companies who are women.

Why is that? Is it because we are intimidated by the old boys clubs? Are we ‘distracted’ by marriage and having children? Are we just not cut out for it?

Bombarded by advice

We are bombarded by advice on how to progress as women in a man-dominated world. We’re told to act more like a man, to get tougher and be one of the boys. We are urged to “lean in”.

But I don’t know that there is one right answer that works for everyone in how to tiptoe and navigate through tricky territory. Personally, I’ve found embracing both a masculine and feminine approach to getting ahead works well for me.

That means, on the one hand, learning from the men in how to play the game. Being tough; being confident to have a strong opinion and to compete with colleagues; and being able to separate emotional and rational approaches to problem-solving.

An advantage, not disadvantage

But hand in hand with that is the understanding that being a woman can be an advantage, not a disadvantage. There’s a lot to be achieved from having empathy with a colleague, nurturing a junior member of staff and using intuition to solve a problem or come up with a solution.

Women make good managers — not just because of the stereotypical ability to multitask — but because they are empathetic and not so inclined to be driven by ego. And mothers are even better managers — they know when to fight for something, and when to let it go, and they are used to dealing with egotistical, spoilt brats (and those are just their colleagues!).

I think the old days of the ’80s, when women had to parade around in big shoulder pads in order to compete with the gang of guys, is over. We don’t need to pretend to be guys but we don’t need to be simpering idiots in pink either. We’re lucky that we can, in the most part, choose to have a tequila with the boys on one day yet demand to work decent hours to be home with family the next.

Take note

So, guys, take note: there are some damn smart, awesome women in our industry. And we can work on the beer and cars brands, too, not just on the cosmetics campaigns!

Emma King (@EmmainSA) is the owner and MD of The Friday Street Club (@TheFridayStClub). Previously, she was head of PR at The Jupiter Drawing Room (Cape Town). She contributes the monthly “The Dissindent Spin Doctor” column on PR and communication issues to MarkLives.com.

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Media Future: Inside the Internet of Things

by Arthur Goldstuck (@art2gee) We heard much about the Internet of Things and Big Data, but now it’s getting practical.

If the Internet of Things and Big Data sound like impersonal approaches to high-tech, listen again. Increasingly, the two are being put together with mobility and social networking to allow companies to respond with unprecedented speed to customer demands.

Take the Red Robin restaurant chain in the United States. A while ago, ity tested a new hamburger across the chain, and gave its front-line waiters devices on which to input customer feedback – likes and dislikes – about the burger. Normally, the testing, feedback and response loop would have taken 12 to 18 months. This time round, it was able to get a new, improved burger onto the menu within four weeks.

findAnd there was an unexpected bonus.

“Not only was it great that they could respond to customer feedback, but they found employees were so much happier,” recounts Susan Hauser, Corporate Vice President for the Enterprise and Partner Group at Microsoft, which is assisting in implementing such solutions to business problems. “They feel they’re making a difference, they’re being listened to and they feel more like they are part of the company. It makes a big difference in employer loyalty.”

Microsoft also worked with Nike and consultants Cognizant to connect storefronts with Nike’s business intelligence portal. This not only helps them get a better handle on store inventory, but also to understand immediately what’s selling and what’s not, so that research and development cycles can be shortened.

In South Africa, it helped Intervate develop the Johannesburg Road Agency’s Find & Fix app, which allows motorists to report issues like potholes and broken traffic lights as they encounter them, with one or two clicks on a smartphone. The responsiveness of both the app and JRA is helping to revive the credibility of the much-maligned agency.

“We’re moving away from a focus on releasing new versions of technology for its own sake, to addressing how technology can drive business outcomes,” says Hauser, whose enterprise division generates 55% of Microsoft’s overall revenue.

The four big tends that Gartner calls the “nexus of forces: — social, mobile, cloud and big data — she says “are driving our customers to take a new look at business, and allow them to look at a different way to connect with customers”.

Small businesses are also benefiting. Hauser’s division has guided 2000 start-ups in leveraging the Microsoft cloud computing platform, Azure, which is designed for quick building, deployment and management of applications in the cloud. The beauty of Azure is that it does not tie customers into Microsoft products; it is also compatible with the open source operating system Linux.

Not that it is all altruistic. Microsoft’s leadership in cloud solutions — it dominates the category along with VMWare — has propelled the company’s share price to a 14-year high. Sales of Office 365, the cloud-based version of Microsoft’s market-leading productivity software, has more than doubled its original targets.

“We are seeing incredible momentum,” says Hauser, pointing to case studies ranging from patient care to kitchen appliances to in-flight entertainment. “The Internet of Things is about going beyond traditional development and seeing how we can we help customers leverage things like mobility and sensors and the cloud to make smarter, better decisions.

“Car manufacturers, retailers, and banks, for example, are all looking at how they can leverage it to understand their customers, to make decisions faster, to get analytical information faster, and to service customers better. Across all sizes of business, and through to consumers, we are seeing technology truly enabling businesses and lives.”

Arthur Goldstuck heads up World Wide Worx (www.worldwideworx.com) and is editor-in-chief of Gadget. He is a consulting editor to MarkLives and our media tech columnist. Follow him on Twitter on @art2gee. This article has been republished from Gadget.

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Beyond Borders: The media prize north of our borders

by Craig Page-Lee (@cpl_ignite) As certain individual African countries achieve GDP growth rates in comparison to the US and the Eurozone, and as more and more countries fall into the middle-income bracket, one can expect consumer spending to increase exponentially across the continent, making Africa a real destination for global investment.

Craig Page-Lee

So what does this mean for advertisers, the media industry and agency groups alike operating out of South Africa and what are the genuine opportunities?

Media gold-rush

Before we chart a course and head north across our borders, seeking out a new media gold-rush, we first need to understand the sheer scale and enormity of the continent’s land-mass, we need to come to terms with the multitude of seemingly insurmountable political and social challenges, and we need to learn to navigate the complexities of dictators and disasters — while seeking out the lucrative opportunities brought on by ever-increasing urban populations which are being exposed to more and more brands in some of the world’s fastest growing economies.

Doing things differently on the continent is important — not for the purpose of trying to be different, but for the simple reason that the continent does not operate off a “one-size-fits-all” media template and understanding that the relationship consumers have with brands and media on the continent is only the start of the conversation.

Africa is HUGE: flight times from Cape Town to Lagos — seven hours; from Cape Town to Nairobi — five-and-a-half hours; from Nairobi to Lagos — five hours. So, too, are the opportunities and finding the markets with the right level of economic freedom is another part of the conversation.

Well-established and robust

Africa has a very well-established and robust media environment, with governments playing less of a role in the direct control and broadcast arenas.

  • Out of home (OOH) is obviously huge in Africa but with very little legislation in place to control it. It is therefore a huge challenge yet an opportunity at the same time, as we endeavour to help clients win in a very cluttered and weakly regulated environment.
  • Radio is very popular and a very important medium as it has huge reach and can be dialect-specific and -targeted, catering to a particular region only. Using radio in this fragmented way does, however, make it an expensive medium.
    • When combining the power of reach from radio with the always-on nature of out-of-home, advertisers benefit from the effectiveness of these two broadcast media more than any other on the continent.
  • TV is still a popular medium, but high set-top box costs are driving audiences away, which should signal an opportunity for other platforms.
  • Mobile, as we all know, is huge and continues to grow across all the markets on the continent, with with many consumers owning two, or even three handsets to cater for different networks. Estimates put mobile subscribers at +1 billion by 2015. This surely requires that agencies need to understand the true power of mobile when developing campaigns. Mobile will enable broader insights into consumer behavior and mindset
  • As much as internet penetration is fairly high in certain areas, the cost of internet access is still prohibitive for the majority of consumers, which has in turn resulted in print retaining a healthy share of spend on the continent. Print is being kept alive by the rapid urbanisation and increasing middle class in Africa.

Strive to drive

A major challenge remains for agency groups working on the continent as we strive to drive consistency across the different markets. Understanding how to navigate legal issues and governance — at client, supplier and industry level — is another challenge. Developing working relationships and structuring legally binding and mutually beneficial entities require an in-depth understanding of legislation around national vs foreign ownership and these regulations change from country to country.

Working through centralised, globally aligned co-ordination roles will go a long way to ensure improved accountability and efficiencies.

As daunting as the challenges may seem, don’t forget that the continent has a collective GDP in excess of US$2 trillion and that the continent hosts a collective population in excess of 1 billion people and boasts over 1000 languages. These surely are opportunities but not for the faint-hearted, though!

Craig Page-Lee (@cpl_ignite) is the group MD of Posterscope South Africa. He has over 21 years of working experience across the disciplines of architecture and retail design/brand communications and marketing management/advertising and media, across 11 pan-European and six pan-African regions. Craig’s monthly column on MarkLives, “Beyond Borders”, will focus on doing business in various African markets. Also remember to tune into his #eBizRetail slot on www.ebizradio.com.

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