by MarkLives (@marklives) On 10 March 2019, Carte Blanche broadcast a story on Brand South Africa‘s previous contract with its then digital marketing agency, Avatar.
“With the fortunes of South Africa’s state institutions flagging as the President works to attract investment and clean up house through various commissions of inquiry, Carte Blanche examines internal tensions within Brand SA, the custodian of the country’s nation brand,” runs the show’s blurb. “Created in 2002 to foster a positive brand image, rifts have emerged over the awarding of a digital marketing tender. We speak to suspended CEO Kingsley Makhubela and board chairperson Khanyisile Kweyama to ask whether taxpayers are getting value for money from the agency.”
The investigative journalism TV series on M-Net investigated various aspects of the tender awarded to Avatar in 2014. Watch the episode below for full details:
https://youtu.be/cVbws8B9V84
Avatar responds
MarkLives approached both Brand SA (so far without success) and Avatar for comment. Zibusiso Mkhwanazi, Avatar group CEO, responded with this statement:
Avatar’s public statement on Brand SA dispute
For the past eight months Avatar Agency, a 100% black-owned agency, has received media enquiries stemming from a dispute between the board of Brand SA and its suspended CEO.
The allegations, which have been both malicious and have misrepresented the facts of the case, have subjected us to negative publicity and the inaccurate reporting has sought to besmirch our industry reputation.
DStv’s Carte Blanche programme also made several enquiries and we responded, in writing, to all of them over a number of weeks. On Sunday, March 10, Carte Blanche finally aired their report on the matter. However, they ignored the facts and failed to reference the findings of the independent forensic auditor that exonerated Avatar from any wrongdoing despite it being made available to them.
Carte Blanche alleged Avatar over-charged for a BrandSA website. The fact is, Avatar’s contract with Brand SA did not only involve hosting a website, as was inaccurately alluded to in the programme on March 10. Avatar also pointed this out repeatedly to Carte Blanche in written answers to their questions.
The facts are:
Avatar was appointed between 2014 and 2017 as the Brand SA digital marketing agency.
The work we did included daily article generation, video production, social media content creation and moderation across all their platforms, live event coverage, digital media planning, digital media buying and monthly reporting.
We also worked across the following websites and social platforms where applicable. Later, three were merged into a single platform:
southafrica.info
mediaclubsouthafrica.com
brandsouthafrica.com
playyourpart.co.za
globalsouthafricans.com
brandacademy.co.za.
An independent forensic investigator examined all of our hosting invoices and costs and confirmed that the scope of the cost of hosting by Hetzner (the hosting service) was just one component of the contract fee. We provided more than basic hosting for the six websites, which included:
Web hosting for the aforementioned sites
Excess web traffic and storage (the spend and success of digital media campaigns that we were running also played a role in the traffic usage of the site)
Server administration
Security
Technical SEO upkeep
Framework updates and modifications
Technical maintenance
It was inaccurate to compare the two costs as they are not the same thing. The forensic report also detail that once they appointed Hetzner, they also appointed a 2nd service provider for technical maintenance, but Carte Blanche did not factor those fees in the hosting fee comparison.
A 10% annual increase in fees was negotiated and agreed upon with Brand SA in contract negotiations.
The suspended CEO of Brand SA, Kingsley Makhubela, has been on record that he wants an independent forensic audit on our contract with Brand SA. We commissioned such an independent audit from a reputable audit firm at our own cost and the report, which exonerates Avatar from wrongdoing, is now a public document for anyone to peruse [available for viewing at the Avatar office by appointment — ed].
The key things identified in the report:
Our bid document clearly states that our price is not firm and that it was subject to receiving a defined scope of work;
There was a discrepancy in the scope of work from the bid sent to us by Brand SA to the contract finalised and signed by Brand SA;
There was an open-ended clause in the scope drawn up by Brand SA for ad hoc work, which was exercised by client numerous times over the contract period.
Our conscience is clear that Avatar has done no wrong. We believe this matter is part of an employer / employee dispute and we are caught in the crossfire.
We did not overcharge Brand SA. We were not responsible for them drafting a contract that contradicted their own bid documents, as per the findings of the forensic report. We agreed on a hosting rate card and hosting scope as part of negotiations, which they approved. We were not responsible for them extending the scope of work and hence increasing the tender price without following their own due process and procedure. We dealt with senior people, who included the CEO, CFO, COO, etc and we had no reason to believe due process was not being followed internally.
Our contract with Brand SA was extended twice. We are in possession of a letter of recommendation from the suspended CEO, which was sent before he was suspended. We repeat that we believe that we are caught up in the middle of an employer and employee dispute at Brand SA.
We have shared the forensic audit with Brand SA and are engaging with them. This is still an ongoing matter. We shared the same report with Carte Blanche, but for reasons known only to them, they did not use, which resulted in an inaccurate reporting of the case.
For now, we leave everything to the forensic report for anyone interested.
Zibusiso Mkhwanazi
Group CEO
Avatar
Further comment
MarkLives will publish any feedback from Brand South Africa should it be forthcoming.
by Paulo Dias (@therealptp) If you’re a regular radio listener or advertiser, how do you know that your chosen station is world-class?
Because whooshy swishes between songs tell you they are?
Because, every now and again, you’ll get a presentation showing some numbers that try to prove as much?
What are you comparing it to?
Is your station pushing the boundaries to offer you the best experience possible as a listener or advertiser?
How little has changed
I started writing this column just under three years ago and, when I sat down to plot what this column would look like over the next 12 months, I was struck by how little the game has changed.
When you need to identify a subject every month on a medium that is notoriously stable, you really start reaching for topics. Don’t get me wrong — radio’s stability is the reason for its success. It has largely dodged the segmentation issue affecting other media, and listeners love stability on air, but it leaves a sense of “so what?”
I look at radio stations these days as 24/7 of lost opportunities. Knowing what’s likely to come out of the speaker 365 days a year is great to a degree but at what point is your radio station taking you as an advertiser and a listener for granted?
When last did you come across something linked to radio that made you stop? When last did you talk about a radio feature round the dinner table? When last did your radio station introduce you to a technology or experience for the first time? You’re listening to a great station if you can name a handful from the past year.
So, what does this column look like from here on?
Innovations
I want to open your mind to innovations happening in radio, every day, in markets where, if you stay still, you fall behind. I’ll look at markets similar to ours and some that are a little more removed. Now, I don’t believe anyone can do South African radio better than South Africans and we shouldn’t copy formats but innovation is innovation and, if you’re an advertiser, you should be asking your stations why they aren’t pushing the boundaries or using the tools available to create commercial radio programming that makes a difference to their listeners and, ultimately, rubs off on your brand. Let’s start this new journey in South America.
South America
The Copa Libertadores is the continent’s premier soccer competition featuring the biggest names. For the first time in 2018, it featured an all-Argentina final between Boca Juniors and River Plate. You don’t need to be a football expert or loyal watcher to know that South Americans are nuts about soccer and the rivalry between these two sides, in particular, sees fans burn each other’s houses down, non-stop crowd trouble and even homicides.
So, just a little tense.
To embrace this, a Uruguayan radio station saw the opportunity to run a feed to help fans with heart conditions and hopefully not die of a heart attack because of the final. The station, Radio Colonia, ran a calm and soothing feed of the match. Two commentators gave running commentary but were joined by a cardiologist throughout the game who gave recommendations to listeners so they could lower their heart rate.
In addition, commentators spoke in a calm voice and did not scream the obligatory GOOOOOOOOOOAL!!! when either side scored. Along with this, no crowd sounds were played and, instead, the commentary happened over soothing music.
Afghanistan
Let’s jump across to Afghanistan and how it is using a radio drama series to battle polio.
Radio dramas are incredibly popular across our own African language stations and are an interesting tool for reaching audiences through infotainment. The long-running drama series, “Da Pulay Poray”, is set in the remote border region between Afghanistan and Pakistan. It has a huge following and combines drama, everyday stories and public information messages. The series has gone a long way to debunking myths about the disease in the country — where some people refuse to take the vaccination as they believe it’s George Bush’s urine!
And, finally, to the UK; the radio market in that part of the world — and particularly for their share of London — is vicious.
UK
Across a number of stations, the UK boasts massive radio personalities and audiences. Listeners kicked off a new radio year with Zoe Ball becoming the first female host of BBC 2’s Breakfast Show — a station which boasts 15m listeners. She replaced Chris Evans, who moved over to breakfast on the newly branded Virgin Radio — which, to compete with the ad-free BBC, offered up its own ad-free breakfast show, instead featuring an over-arching show sponsorship. Not to be outdone, Radio X opened up its new year rebranded as Grohl FM — celebrating the 50th birthday of Dave Grohl, lead singer of the Foo Fighters.
Gimmicks, stunts and programming that looks to resonate with its audience — this is what radio should be, dynamic, surprising and built for new audiences.
Paulo Dias (@therealptp) is the head of creative integration at Ultimate Media. He works closely with the programming teams at leading radio stations to help implement commercial messaging into their existing formats. He contributes the regular column, “Dear Radio”, looking at the changing radio landscape in South Africa, to MarkLives.com
In 2016, the Broadcast Research Council of South Africa (BRCSA) changed its policy about giving away TAMS and now only monthly reports, highlighting the top 20 or 30 primetime shows on several popular channels, are available.
The Broadcast Research Council of South Africa (the BRC) is a non-profit, industry body that was incorporated in 2015 to cater to the audience research needs of the radio and television industry in South Africa.
by Cathy Dippnall (@eish_its_Cathy) As workplace culture democratises and modernises, bullies who were once admired (or feared) are now looked upon as distasteful predators. Reformation, however, is slow in some countries, South Africa included, both in the private and public sector.
I’m sure there’s not one person among us who hasn’t come across harassment in the workplace, whether it is an annoying co-worker making snide remarks or a boss who vents their frustration or inadequacies on a hapless employee. A survey I conducted about harassment in the workplace, interestingly, had only female respondents, though. Are men too embarrassed or see it as a weakness to admit to being bullied?
Exploitation
Louise* (names have been changed to protect privacy) commented about a friend she was chatting to about the merits of agency life, who remarked that “agencies are excellent at juicing all the creativity out of their juniors.”
“I thought it was such a visceral and accurate description. In my first agency, at one point, I had eight months experience, 12 clients to service, and no support (up or down). I was paid a pittance and I cried in the bathroom for six weeks, only to be told I was mentally unstable when I eventually asked for help. And let’s not talk about the manager I had who grabbed me between the legs and said: ‘Hey, vetkoek (fat cake).’ I learnt hard and fast, and walked away with amazing connections, but I paid a heavy price in confidence which took me nearly a decade to overcome,” she says.
Louise said the PR agency owner had impractical expectations and would get snide and cold if you asked for help or slipped up, and you were expected to work nights, weekends, public holidays, with no regard to personal commitments or recompense. “I think she genuinely felt she was doing us a favour — that we owed her because she created a job for us, and we were getting wonderful experience.”
Patriarchy
Bronwyn* comments that patriarchy still thrives, and she was bullied to the point that she felt she was worthless and did not want to be a journalist anymore.
She says the editor and copy editor (who also happened to be friends) saw a soft spot in her personality and were like sharks, knowing how to push her buttons and took pleasure in her pain: “They verbally and mentally abused me, humiliating me in front of my colleagues, and criticised me when I was trying to learn from my mistakes.” Suffice to say, Bronwyn survived and learnt from the ordeal, the two men eventually left, and she is now the editor of the magazine they once ruled.
Nao* worked for six years almost exclusively for an exploitative and abusive boss in the medico-legal industry. “I am happy to report that I ended the cycle and I am now a freelancer, and I still do work for him, but it is now on my terms.”
Sexism
Sexism is still rife, too. As Alyce* remarked, her superior not only threatened to ‘klap’ (hit) her at a board meeting but also called her a “little girl”.
In a country where patriarchy still rules, it is no surprise that chauvinism exists, but employees have become more empowered to speak up about sexual harassment in the workplace after several Hollywood actresses came out and accused film directors of sexual harassment and rape. Soon after the #MeToo movement evolved across social media, it spread rapidly, becoming a voice for victims of sexual abuse from all sectors of society.
Toxic relationships
The creative industry has its share of toxic relationships and ruthless account executives, and it’s not unusual to hear that “it goes with the territory”. Friends or colleagues who join forces and start new businesses may become overwhelmed and demoralised if one of them gangs up on the other. It’s worse still, if the gang leader has the support of other team members, who, even if they don’t agree, are complicit with their silence. Mental and verbal abuse eventually leads to a breakdown of trust in the business relationship and friendship, with the ‘victim or victims’ being cast out, or feeling forced to exit the business for their own wellbeing.
Fame and fortune led to an award-winning game studio losing its top IT developers, as it lost its original identity and became a toxic environment to work in.
Telltale Games, a small video game studio suddenly came to fame in 2012 after winning Spike Video Game Awards’ game of the year with The Walking Dead, beating popular games from large studios that needed hundreds of developers and cost millions of dollars to make. At that time, Telltale was a studio with under 100 people. It was an important moment for Telltale as awards piled up, as the studio had previously been in a shaky financial position. Within a few years, they had tripled their developers as they delivered engaging narrative experiences with games such as Batman, Game of Thrones and Guardians of the Galaxy.
Success changed the culture
But success changed the culture of the company dramatically. What was once a small tightknit group, who valued their shared knowledge and friendship, changed as unfamiliar staff trickled in and top management became less involved in the day-to-day operations, leaving developers to do their own thing. The studio became impersonal and as a former programmer and designer, Andrew Langley, said, “you could walk around the office and hardly recognised anyone anymore.”
Once Sean Vanaman and Jake Rodkin, the project leads and co-creators of The Walking Dead dramatically left the studio in the wake of success, before completing season 2, it was predictable that Telltale would face more problems as it surged ahead, causing more and more of its best talent to leave the studio due to poor communication and the inability to transition from a small indie mentality to one more fitting for its size.
Unfortunately, in 2017, the ‘bubble burst’ and Telltale announced it was shedding about a quarter of its developers. Although it came as a shock to the industry, insiders said it was inevitable with the culture that had developed over the years of overworking staff, creative inertia, and toxic management styles.
Power harassment prevention programmes
In conservative Japan, companies are taking steps to manage the problem of workplace harassment and bullying, with power harassment prevention education.
The term “power harassment” was coined in Japan to explain workplace harassment and bullying from superiors (or colleagues), ranging from mild irritation and annoyance to serious abuses, which could involve forced activity beyond the boundaries of the job description (and where the superior may retaliate against the complainant), psychological abuse and bullying.
Yasuko Okada, owner and chair of Tokyo-based consultancy company, Cuore C3 Co, not only coined the term but started a “power harassment behaviour therapy programme” for clients’ companies to try and educate nightmare bosses on how to treat junior employees. “I received requests from clients wanting to rectify the behavior of otherwise competent, but abusive employees by making them realise that they are wrong, as punishing them did not entirely resolve conflict situations.” Okada adds that “bad boss” training may even improve the atmosphere in the workplace, if companies are serious about combating abuse.
In SA, organisations such as the Business Optimization Training Institute (BOTI) run courses such as stop workplace bullying, workplace violence, and handling difficult people and situations. Most large companies have conflict resolution, stress management, anger management courses and workshops on dealing with harassment and sexual harassment issues.
Reporting abuse
Despite proactive measures to nip bullying, verbal, and sexual abuse ‘in the bud’ in the workplace, according to the South African Labour Guide, the number of complaints they receive is increasing. Like the respondents to my survey, many complaints are about rudeness or swearing from their superiors, managers or directors, being reprimanded in an abusive way in the presence of other employees and, in extreme cases, physical abuse such as slapping or pushing.
Sexual harassment is a serious offense, and it’s more common than one would imagine. Many cases still go unreported as victims are afraid that reporting it will cause repercussions or negative consequences to them.
Whatever the type, harassment should be reported to senior management or the HR department. It’s important to have a paper trail: keep a log of events and hard copies of any letters, emails or messages sent or received in connection with the complaint. You will need these as proof and to substantiate your claim at a disciplinary hearing, or if you must resort to the Commission for Conciliation, Mediation and Arbitration (CCMA) to resolve the matter.
Cathy Dippnall (@eish_its_Cathy) is a writer, editor and researcher and has owned her communications business, Eish Expressions, for over a decade. Prior to that, she was a journalist for community and national newspaper groups, as well as working in the hospitality, medical and accounting industries. She has covered a multitude of topics, from current affairs, business, food, agriculture, education, transport, the build industry, travel, tourism, archaeology and much more. She is a contributing writer to MarkLives.com.
This year, MarkLives is shining a #SPOTLIGHT on health and wellness in the ad and marketing industries. We would like to hear your story and use our platform to create change in our industry, so please email us at ourstories at marklives dot com.
byShane de Lange (@shanenilfunct) Nuwork.collage001, the most-recent book produced by iconic graphic designer, David Carson, was released on 27 February 2019 at the multidisciplinary art space, Haimney, in Barcelona, Spain. Design Culture caught up with him for a one-on-one interview just before the opening of his exhibition, which also served as the first-ever viewing of the book.
David Carson exhibition, 29 February 2019, at Haimney, Barcleona, Spain. Pics by Brodie Vissers. Click to enlarge.
Evolution of graphic design craft
Since the ’80s, Carson has contributed to, and altered, the evolution of the craft of graphic design. He became a graphic designer at the age of 26, establishing himself within the bustling surf community of Southern California. The experimental culture that he was exposed to through surfing and skateboarding afforded him the freedom to mess around with the institutionalised modernist dictates of design, of which he was completely unaware. He began his career working for a number of magazines, including Transworld Skateboarding, Beach Culture and, perhaps most famously, Ray Gun.
It was at the latter where Carson gained international notoriety as a designer and became a household name for his expressive approach to graphic design and art direction. Ray Gun was arguably more popular for Carson’s idiosyncratic style of visual communication than for the editorial focus of the magazine, which was mostly centred on alternative music. He broke away from pretty much every norm that was cherished by the design establishment, opening the field to a whole new world. The visual language he helped to invent was characterised by the fragmentation, interreference, distortion, cutting up, texturing, deconstruction and reconstruction of various typographic and visual elements, which snuffed orthodox approaches to design. The most notable attributes of his work include: typography that is worn and textured, often illegible and hardly readable, and imbued with an innate sense of human warmth and touch, with an emphasis on craft.
Despite being an early adopter of digital means of production, it is arguably this human element to his work that speaks most broadly to his audience. With this perspective, Carson has become a key exponent, albeit it unconsciously, in defining the cultural zeitgeist we now look back on as grunge, and is often referred to as one of the postmodern-design pioneers. The discipline of typography, especially, has never been the same again, thanks to him.
Democratised design
In 1995, following the popularity of Ray Gun, and with all the media attention received from his incendiary approach to graphic design, Carson established his own studio, called David Carson Design. He blew minds, inspiring fledgling designers in art schools across the world, who took advantage of his style to liberate themselves from the doldrums of late 20th century design. He democratised design, bending and reforming, continuously deforming and discarding all the dogmatic precepts of design history.
That same year, Carson published The End of Print, a monograph that has itself formed part of graphic design history. The title is a response to British graphic designer, Neville Brody (noted for his early work for The Face and his own independent publication, Fuse), who once commented that Ray Gun represented “the end of print”.
Since then, Carson has been a key figure within the rubric of graphic design, which is why the release of his most-recent special edition book, Nuwork.collage001, is so significant; it exhibits a new phase in his illustrious career. Comprising almost 300 pages, this publication showcases his most-recent explorations into collage, which he worked on for most of 2018. Published in a limited edition of only 500 copies, he curated and designed this book himself from beginning to end, peppered with some of his photography and personal commentary about certain pieces.
A selection of work at the David Carson exhibition at Haimney, Barcelona, Spain. Pics by Brodie Vissers. Click to enlarge.
Media Design: You started your career as a graphic designer fairly late in life, at the age of 26, and you take pride in the fact that you weren’t corrupted by the institutionalised norms or academic rules that art and design schools teach. You didn’t know about ‘traditional’ approaches to graphic design, such as grid-based systems, typographic rules and modernism, until much later in your career, keeping your perspective on design raw and unadulterated, which can be said to have democratised the commercial arts. Today, you are often referred to as one of the pioneers of postmodern design, and seen as the “father of grunge”. How does it feel to be a cultural institution, with the tables now turned, crossing over into the mainstream despite swimming against the current your whole career? David Carson: Well, you never quite feel that. Like now, I’m working on projects, and clients, and this exhibition, and the new book, and just working away. There’s not a moment where one says, “Oh, I’m a cultural institution”, or I somehow feel different. I am just doing what I do, and those kinds of definitions and labels are floating around out there but, on a daily basis, they don’t really affect me. So, I don’t know, I probably wouldn’t agree that it’s that mainstream; it’s bigger than that. Maybe the work is more known or accepted but I still don’t feel that the work is mainstream, or the norm. I think its appeal, partly, is because it still feels different to people, especially students I hear from now, when they see the newer work. And the older fans, for that matter.
I guess a part of me wishes it was more mainstream, then you would see it everywhere. But, because it’s so subjective, it’s not a style you can teach like you can with grids. It’s hard to do it well and have it work, I guess, whereas anybody can teach people how to make a decent grid system, and they can do something that looks fine and professional, and forgettable. But it’s harder to teach them to use their own intuition and make the piece feel a certain way.
MD: Your sensibility seems to work according to a more-intuitive approach, resulting in a raw, instinctual, and improvised visual language, which has forever changed the field of graphic design. In this context, do you think anybody can be a designer or is it all about raw talent and pure chance?
DC: Well, I definitely wouldn’t say anybody can be a great, or notable, designer. But anybody can be a designer because you can buy the software and the programs. And it’s like, anybody can be an artist or basketball player, but at what level? So, I think that the area where the best work comes from is the hardest area to teach people. And if they don’t have the eye that allows them to know if something looks or works better than something else, I don’t think one can give that to them, or teach it to them. That’s what elevates the word “design”. And there are a lot of people that do good work; it’s a pretty teachable skill. But, if you wanted to break out of that kind of basic level of design, then that takes somebody that has a different approach and way of looking at things. Where that comes from, I have no idea. That’s why, if somebody seems to have that kind of innate ability, then I really encourage them to pursue that.
MD: You weren’t exposed to graphic design, or art direction, as professional disciplines or valid career options when you were young, correct? DC: Well, certainly not on any professional or even school level. So, that’s the big question: where does it all come from? I can remember memorising surf magazines at night during my early teenage years, and just pouring over those things. And I can still go back 50 years later, and take any page and I can tell you about the caption or photo. And if we knew where that comes from, maybe it would be more teachable. But yeah, for some reason, I know, and I don’t question, as I am looking at stuff right now, I know this looks better than that. And where that comes from, I have no idea.
MD: You were obviously born with an eye for graphic design and art direction, but you weren’t exposed to these disciplines at an early stage. You often claim that your eyes were opened to the power of visual communication when you attended a workshop in Switzerland, presented by Swiss designer, Hans-Rudolf Lutz, whose own work seems to have an uneasy relationship with modernism. In hindsight, isn’t it ironic that it was a Swiss designer who opened your eyes? DC: Oh, absolutely. Of course, I arrived there very naive to all of that history. More recently, I was invited back to Switzerland, for the premiere of the documentary, Helvetica. There was such a funny subtitle, that stated: “Helvetica brought Carson back to Switzerland.” It is ironic, and I think people are surprised by that. Lutz’s workshop was literally the first workshop that, really early, exposed me to using copy machines, and blowing things up, and cutting up pictures from the back and then turning them over, and all these extremely experimental things. And not doing it whimsically but doing it pretty seriously.
Lutz did rave posters and stuff that was whatever ‘pre-rave’ was for electronic groups. So, this is me walking into this new profession, and one of the first people I meet as a graphic designer is saying to me, you should go into the newspaper and blow up articles until the words look like what they’re talking about, and keep doing it until you get it. That was like, wow, really, this is graphic design? That’s really interesting. I think that had an early effect, where it’s really wide open and interesting and can be experimental. Lutz is not generally referenced much in the whole Swiss discussion and movement. He was a little, I hesitate to say, [odd], but I think respected. And he had some gigantic books that he made of all his projects but he is rarely in the discourse.
MD: Yeah, it’s crazy, if one looks at the standard graphic design textbooks out there, Lutz is not mentioned very often, is he? DC: No, and I think that’s a horrible miss. And, if anything is mentioned, it is only referenced now that I have mentioned him. And his books are out there — they’re huge books where he put together his experiments, and some of his students’. But I think, at that stage for me, being a kind of sponge for the ultra-fashionable in the field, to see that that was part of graphic design, and one could experiment and stretch and do some pretty out-there stuff, I think that definitely registered and had some impact on me.
MD: I am going to get slightly academic now, and for that I apologise [laughing]. DC: It’s fine [laughing].
MD: Your work has historically been associated with deconstruction, which is a branch of philosophy associated with the post-structuralism and the French philosopher, Jacques Derrida. Derrida himself is often referred to as one of the fathers of postmodern thought. What’s your take on this? Do you think your work has a direct connection to deconstruction, or is it just cool way to describe your work? DC: Well, there are a few points there. As you say that name, I don’t recognise it. Perhaps, if I saw it written, and I saw some of his work, I’d say, “Oh, that guy.” I read somewhere that what I did was called “deconstructionism”, and I thought, “Oh, okay, that’s interesting; that’s what I’m doing.” I remember, at the same workshop with Lutz, there was an opening reception, and there were groups of designers standing around dressed in black and they were discussing this kind of stuff. I don’t remember if it was deconstructionism but it was all these kinds of terms. And it dawned on me that I couldn’t jump into any of those discussions, that I knew none of that stuff and I hadn’t studied any of it, and didn’t really know what they were talking about. I kind of liked being the outsider in that respect. But I never sat down to do ‘deconstruction design’, just like I never sat down or know anyone who does grunge design. It was definitely a writer’s term.
So, apparently what I do is called deconstructionism, and now I can kind of see the connection. It’s not to negate the guy you mentioned but, like I said, by just hearing the name, it doesn’t ring a bell. I often say, that without four years of training, I never learned all the things I wasn’t supposed to do. I just did what made sense to me. And then other people said that you can’t do that; you broke this rule, or that rule. I was like, “Well, says who?” But the starting point wasn’t to say, “Let’s try to break a rule today.” It was just to do what makes sense to me after reading this article, or listening to this music, and what would that look like. Then other people would come in and start analysing, and saying whether it’s breaking rules, calling it what they wanted to call it.
MD: I think operative word here would be naivety, related to what you said earlier, and how important it is in the overall perspective of understanding design. Would you agree? DC: Yeah, I think in my case it was very helpful. I didn’t know all that stuff, and then soon I was into a medium that I think demanded and needed a certain experimentation. And in terms of me doing a skateboard magazine, that was really the first real job for me. Having not had that rigid, strict background and then being thrown into this very expressive sport — trying to interpret that — not knowing all those rules was an asset. And again, the starting point was not, “What rule can we break today?” or “Who can we piss off?” or even “How can I make this hard to read?”
MD: You have established that design needs to be emotional, experimental, intuitive and personal, which speaks to your design sensibility, creative instinct and natural talent, uncorrupted by the limitations of a formal education. Your background in sociology, which predates your interest in graphic design, also informs this perspective. This all seems to be focused on the human factor in the overall design process. Do you think that the world that is becoming increasingly ‘posthuman’, fuelled by the effects of new media and technologies? DC: Oh, I would agree 100% and I think that’s why we’re seeing a kind of rumbling again. There’s some movement — people are, I’m sensing, hungry again to feel that there is a human behind the piece of work, for something not quite perfect, after 20 years of perfect Photoshop. Yeah, I’m definitely noticing that it seems to have run its course; at least, people want to feel that there was a human behind the work and I think that’s partly why I’m here getting ready for an exhibition of collage, and work made with torn paper.
So, no question that the human element was taken out; things have gotten so gentrified. And, I use magazines as an example, in the last decade or so there has been a lot of ‘professionally’ executed magazines on every topic but very few that really stand out. They’re all kind of what I would call “B-level”. Everybody’s got the same software, which makes most of the decisions that the designer used to make. And, so, you end up with very professional, solid, decent-looking magazines that are ultimately forgettable. And then people don’t really look forward to see what they’re doing next; the overall level has been raised but then it stops and there’s a general gentrification of the field.
MD: I definitely see this in the world of branding; they’re all looking the same now, don’t you think?
DC: Yeah, well, I don’t know if you’ve seen all the talk on social media about this? I took a screengrab of it; there was one floating around where somebody took all the logo redesigns of the last however many years. There are a lot of big brands and they’ve all been over-simplified. Basically, they all went to Bold Helvetica Caps, or something very similar, with a little different letter-spacing, or slightly different font, but they are all the same. Now, some of it would have been practical, based on how well it reads on a tiny screen and all that. But, regardless, that’s part of this kind of gentrification of the craft.
MD: One of my all-time favourite top-five books would be Marshall McLuhan’s “Understanding Media”; it made a massive impact on me as a student. You have published many books in your life, perhaps the most popular being “Trek” and “End of Print”. You have also produced a book titled “The Book of Probes”, alongside William Kuhns and Eric McLuhan, in collaboration with Marshall McLuhan. Has his writing always influenced your work?
DC: I would say indirectly. I wouldn’t phrase it like that. I mean, I really didn’t know that much about him until somebody contacted me with the idea of this book. And, at that point, I went in and started researching, looking at a lot of his writings and quotes. Yeah, just fascinating stuff. And I think there was a lot of correlation, maybe, in some of the things I was exploring and what he was talking about. But it wasn’t something where I could say I’ve always been a huge fan of McLuhan; I was pretty pedestrian, just knowing a couple of big quotes, like “the medium is the message”, and not a whole lot else.
And, that being said, I got very into it, interpreting all these quotes and reading articles, and I was in regular correspondence with his son, who recently died. He was always sending me stuff about cave paintings and how they were the first ‘movies’ intended to move with the flicker of the fire, and all these things — always sending me oddball articles and theories. So, I am a huge, huge fan of Marshall McLuhan but I came to it later. Actually, it was a publisher who said, “Hey, we got a possibility to get all these Marshall McLuhan quotes and maybe do a book or something. Is that anything we should go after and look into a little?” I said, “Absolutely! Are you kidding?”
And, so, it’s one book I’m still most proud of, one of the projects that I think went a little under the radar on one hand and, on the other hand, I think it’s fairly timeless stuff that he said in terms of being, of course, way ahead of his time. It just didn’t quite have the impact we thought it might, or would have, in reintroducing McLuhan’s work to a whole new generation.
L-R: Ray Gun, issue 32, Sonic Youth, William Burroughs, 1996; The End of Print, David Carson, 1995; and The Book ofProbes, David Carson and Marshall McLuhan, 2011. Click to enlarge.
MD: No doubt. I mean, having the names McLuhan and Carson next to each other, one would think that people would jump at the chance to see it?
DC: Well, you know, it’s funny, I think at the time it was so close to the End of Print but not that close, and maybe the other books, and my guess is that there were people who thought those books got too popular. And so, I think, when the Probe[s] book came out, it didn’t get the attention it might have. Even if it was published now as a brand-new book, it would likely get a lot more attention than it got then. I just think somehow the timing was off. It was too soon maybe in my world still; people weren’t ready to fully embrace the idea. There may also have been other issues with the distribution and other stuff that I don’t know about but I haven’t really thought about that. I would say for sure, if the Probes book had been released today, it would have caused a lot more of a stir than it did when it was released. Yeah, so it’s a bit of a lost little gem; I think it’s a book worth having.
MD: Staying with McLuhan, he often referred to the connection between us, as human beings, and our ‘extensions’: our tools, media, and technology. In short, our tools and other extensions ‘accelerate’ our technological growth and progress as a civilisation, and this relates to his oft-quoted phrase, “the medium is the message”. You’ve often said that designers don’t need to learn the rules in order to break them. But, with more and more designers relying on software to be ‘creative’, do you think the tool has now come to dominate to the message?
DC: My immediate response would be: yes, it’s all toned-down now, making it all too similar. Yeah, it’s too available. I think, in terms of expressive graphic design, it has certainly been a negative influence, which is not quite what people expected, myself included.
In the early ’90s, I remember going to Germany; my early work was popular there, and I have had some big exhibitions in galleries and museums in pretty much every city there. I visited a lot of the design colleges [while] in Germany at that time, and I was impressed that they all had computers for every student. Nowhere in the world, that I knew of, had that kind of infrastructure yet, including the [United] States. Every kid had a brand-new computer and printer. I remember telling a friend, a designer in London who was at Tomato Design Group, that “I think Germany is where the next big thing is going to come from — they’ve got all this stuff already, they’re way ahead of everybody else.” And I will always remember him shaking his head, implying that it’s not coming from Germany and, in hindsight, he was right. They had the toys, and it was something different with the promise of a new approach, but it never did, it never happened, it never came from there. And you could argue that maybe it came from nowhere; everything has kind of gentrified since then.
In my lectures now, I talk about it almost like there’s a button. If you need to do a title, you push it and you get all-caps, flush-left, and the title is done. But that’s, of course, really saying: “Don’t read me — keep walking” because it’s all communicated before people start reading it. That’s helped this mundane era in design that we’ve been in for a long time now. And, you know, of course one could carry that out to logos done on websites for US$29,95, and all the stuff. And that’s why I think a lot of this handmade stuff is getting attention and interest again.
MD: You often quote McLuhan from The Book of Probes for stating: “If you are totally immersed in something, it is no longer work; it’s play or leisure.” Many facets of human life seem to inform your work — naivety, emotion, curiosity, expression and so on — and in a way this is your play or leisure, all intimately related to your process. Does this fascination with the human condition ever flow over into sociopolitical and environmental spaces, especially now that Donald Trump is the US president?
DC: Well, there’s a lot of issues there. I’ve recently gotten more involved, as a lot of designers have, in plastic, to rid the world of single-use plastics. I’m also doing some things to help the fight against shark finning, and the killing of sharks for soup, and other things that have a little more of a social impact. I think this kind of work starts to get more intriguing as you get further along in your career.
The Trump thing, that’s a whole other lecture in itself. I mean, I’d like to blame it on Michael Beirut’s logo for Hillary but that might be overstating its importance. Although it was as cold and distant as she was; maybe that wasn’t a good way to go, regarding the logo itself. I did early stuff, some silk screening of a poster that just says “Trump Trump”, when it was still kind of funny, the fact that he was even running. Of course, it has long since been funny. I’m mostly in Amsterdam now, and part of that equation is thinking that maybe it is time to get out of this country that would elect and produce a president like him, and keep him in office. Something’s not right there.
L-R: Hillary Clinton logo, Michael Beirut, 2016; and American Airlines logo, before and after, 1968 vs 2013. Click to enlarge.
MD: You have mentioned the lasting effects of design in the past. How do these lasting effects differ from the ‘timeless’, or ‘classical’, qualities that many people think ‘good’ design should have — especially, given that your work tends to negate such qualities, falling in favour of flux, interference, and disruption.
DC: Well, I guess it’s not a term that I feel I use often; it’s not like a principal I have. Yeah, I remember Massimo Vignelli, I think in the Helvetica documentary, where he talks about his design for American Airlines, and how ‘timeless’ it is, and it worked pretty well. But, within months of his passing, it was totally revamped, and it feels fresh, and does something different. So, you know, I think design needs to be, and should be, of its time, but I don’t spend a lot of time on whether or not it should last forever, or be timeless. Like, people wanted me to redo Ray Gun. You can’t. It’s so different. Everything’s changed — the people, the world, everything is not there that used to be there.
I always remember John Lennon from the Beatles saying the same kind of thing, “We can’t redo that stuff; we’re all different now. You’re different. The world’s different. We can’t go back and do that tour again.” As much as I would have loved them to, it changes. So, I don’t know, I don’t get too hung up on the fact that things should be timeless.
MD: The title of your latest book, “Nuwork.collage001”, seems to be a collage in itself, complimented by the cover; tell us a little more about this.
DC: Yeah, it was a bit impromptu; the collage already existed. And, there was a part of this new body of work that’s just been happening — since last spring, actually — but the cover is a newer piece. I just thought that might make a nice cover, and then started playing with adding some type to it from an old business card, enlarge[d] it from my name. And, all of a sudden, “that feels pretty good — maybe that’s the cover?”
MD: Nuwork.collage001 definitely exhibits a fresh interest in collage, showing your desire to make things by hand, focused on craft. Would you agree? DC: Yeah, well, you know, that’s something we haven’t really touched on so far. That’s what’s been lost with the computer and all this other stuff — it’s the craft. The craft of graphic design, I think is lost in a sense, it’s all automatic, and quick, and instant. And the craft for a student, or whoever, taking the time to separate words from a title, much less letters from a word, and actually deal with them like a real [craftsperson] would, that’s what’s going away. The loss of the whole idea of the [craftsperson], and the craft of graphic design has taken a huge hit.
MD: Yeah, I am reminded of some early pioneers of graphic design, William Morris and John Ruskin in particular. They’re pretty much in every design textbook out there, and they really spoke to me as a student. They were all about craft, and about reviving and reforming design during the latter part of the industrial revolution in the late 19th century. Do you think that maybe a return to something like the arts and crafts movement today would be helpful in combating this degradation of the craft of graphic design? Obviously, not with the same aesthetic, but that attitude.
DC: Yeah, absolutely, I agree 100%. And there’s little stirrings of it everywhere, maybe even in some of the stuff I’m doing. But, yeah, absolutely, a return to the appreciation of craft is needed.
MD: Historically significant names like Jacques Villeglé, Hannah Höch, and Raoul Hausmann come to mind when talking about collage, and contemporary exponents like Mike McQuaid and Faile, to name a few. Do these names ring a bell, and does their work make any impact on your work?
DC: The names don’t, as I hear them. If I saw the name — and certainly if I saw the work — I might be able to say, “Oh, yeah, I love that stuff.” But I guess I feel a little bit similar now to how I felt when I started with graphic design. I mean, I wouldn’t say I’ve been a collage artist all along, or even followed that. Although, in a way, I’ve always worked in a collage style, even though I can’t work with guidelines, and I don’t just arrange things on a blank artboard, originally, by hand. So, you could almost say it’s all collage. But, again, I’m not coming into it consciously knowing these names. I certainly see things that I like, that everybody does, but I’m not saying, “Oh, yeah, I have followed so-and-so the collage artist for so long.”
I still feel it’s new for me, just working with shapes and colours. I try to have type in some form in pretty much all of them. I’m already excited about the next phases, where the collages could maybe have more importance, maybe issues. Right now, they’re just the first iterations, the first round, which is really just visual. I see other work out there where there’s a little more of an issue attached, whether it’s political or not, and that seems like the next logical step for this work. At this stage I don’t like anything too literal; if people look at the work and they say, “Oh, there’s a bird and a plane,” then they’re probably not getting it. If somebody just looks at it, and feels good about it for some reason, then they’re closer. But, yeah, I feel like a novice in it, really, just literally started last spring doing these, and it’s just something I’m drawn to. I can’t get up and walk by them and not tweak something a little bit or move it around. Or, even in the middle of the night, it’s nothing I have to force.
MD: Collage is a conceptual game; it’s a little mental, especially if you look at the appropriation and juxtaposition of different surfaces, materials, and subject matter. It’s kind of insane, actually, all the fragmentation, erasure, degradation, interference all still communicating something, many things, all at once. Aside from the craft aspect, there’s a definite conceptual strength to collage that separates it from most other disciplines. Would you agree?
DC: Absolutely, yeah. It’s a huge communicator; it impacts people. And, you know, that’s one of my issues with these big agencies when they say they get this stuff. But they just don’t, they still don’t get the power of graphic design, even though they’ll say they do. I think you’re right on that.
L-R: John Coltrane, 1963, New Directions 2018; Jacques Villeglé, Théâtre de l’Ambigu, 1972; The Fragile by Nine Inch Nails, 1999; and Ray Gun Brian Ferry Spread, 1994. Click to enlarge.
MD: It seems that you are tentative about the fact that your work has always been part of the rubric of collage. One can argue that it’s more about fragmentation and ‘deconstruction’, as mentioned earlier, following your trademark approaches to type and other graphic elements, using mechanisms such as pastiche, erasure, cut ups and juxtaposition, combined with photography and other visual material. One could argue that you never really crossed over into ‘pure collage’ until very recently, evidenced by the album cover art you did for John Coltrane’s “1963: New Directions” boxset, which was released a few months ago. When I first saw this stuff, I thought this is a new period in your career. Am I correct in this reading?
DC: Yes, absolutely. I feel like I just started. I mean, I can take it back to May or June of last year; that was the first time I think I really started with collage. And I can feel it, when I look back at other work, I think that’s kind of what I was doing, because I was moving things around until they felt right. But, in terms of ‘pure collage’, I think it’s brand-new. It’s been less than a year now, and kind of amazing, because I have this book already. And there’s something nice about making it happen so quickly, even though I feel like a novice. It’s early stages and I’m curious to see where it goes.
MD: You once said, wryly with a little giggle, that “even words can communicate”. This statement needs a fair amount of non-literal, fairly lateral thinking to decipher. It’s a pretty conceptual statement — is the sentiment implied here similar to your perspective on collage? DC: Well, I think what I’m trying to say is: the shape of those words can communicate a lot. And even what they say can have some meaning as well.
MD: That’s very Burroughsian?
DC: William Burroughs said, “The word is an image”. He had a great voice, I did a little film about End of Print where he did the voiceover. We wanted him to talk about the end of print, which he didn’t want to do because he didn’t believe it was, and instead he quoted himself: “I remember attending an exhibition called ‘Photography, the End of Painting’. It wasn’t at all.” You could just imagine that, when people perfected photography, with all those naysayers all saying, “Well, that’s it, you just ruined painting”, because they could just take photographs.
MD: Talking about American icons, like Burroughs, your work seems to show the influence of abstract expressionism. Especially, something like the album cover you did for “The Fragile”, by Nine Inch Nails. It almost seems to channel Mark Rothko, or Barnett Newman, or even Robert Rauschenberg. Newman himself saw the blank canvas as a void, implying the artis’ts helplessness before it. Your approach seems to be similar, based on chance, working only with the information that has been given to you. This ‘gut-feeling’ approach, liberated from systems and formulas, seems to allow you to dive straight into the void. Is this element of your creative process an effective measure against the gentrification of design that you mentioned earlier? DC: Well, it’s not my starting point. It’s not my goal. It’s not what’s driving me, to combat this. It’s just the way I work, or enjoy to work, and it’s kind of the only way I know. So, I’m not thinking of going the opposite direction to all this stuff, or to shake it up.
And I think I’ve always been drawn to abstract art. When you say abstract expressionism, I’m not even sure what you mean. But, certainly, I’m geared more towards anything abstract vs a perfect rendering of something. An, I have had trouble with that, with surf magazines where they went through a phase where the picture was only good if it was absolutely perfect. Perfect colour and perfect focus. For me, rarely is that the best solution.
MD: I was amused by one interview you did, where you mentioned the word “kook”, which is a fairly derogatory word used in the surf community to describe someone who isn’t a real surfer, even though they look and act the part. So, I thought I’d string together a question out of that. Do you think there are too many kooks in the proverbial design kitchen?
DC: Well, the short answer would be “ye”s. It’s funny, because it has such a negative connotation in the surfing world, it almost feels too cruel to all these students and everybody trying hard to be a graphic designer. Somehow, it’s different, I don’t know, maybe you can pose as a surfer and be a kook but you can’t pose as a graphic designer for very long and get any kind of work done. But I would say that there are too many people now relying on the software and not putting themselves into the work. And, in some respect to that, the term “kook” is an interesting analogy.
MD: Last question. Has anyone ever sent you interview questions to review all set in Zapf Dingbats? DC: Well, yeah, there’s a lot of issues there too, actually. No, they haven’t. What I have had is articles written, or posters done, for talks where people have done that. I haven’t had somebody actually send me the questions written in Dingbats; I think that would have been pretty good, and probably better than those who reference the original spread that I did in Ray Gun.
This always reminds me of some bands, when they say they wrote a song in the taxi in 10 minutes on the way to the studio, because they needed one more song. And, all of a sudden, it’s the only song they’re known for and asked about. I feel a little bit like that with the Dingbat thing. For me, it was one spread from 30 issues of Ray Gun overall, not that big a deal. I don’t show it because I don’t think it’s that great; the design is not resolved. I don’t think the page on its own works; it’s just kind of a funny thing, and I like that aspect of it. But, from a pure design perspective, it’s not a spread I show. Yeah, so it was a once-off, one shot, can’t do that again. And, I suspect, with the audience that the magazine had, it probably made it even a little cooler for the people that got it. But it was more about the spirit of the topic in the magazine itself. I don’t see it as any kind of big watershed, but it sure does get referenced a lot.
Somebody once told me that their teacher actually told them to go and decode that article. Which you could do, I don’t know why, but anyway.
MD: David, it’s been a pleasure talking to you. Thank you for taking the time.
DC: Yeah, well, thank you for good questions. That’s what keeps it going.
Nuwork.collage001 is available exclusively through the Haimney website.
Shane de Lange (@shanenilfunct) is a designer, writer, and educator currently based in Cape Town, South Africa, working in the fields of communication design and digital media. He works from Gilgamesh, a small design studio. Connect with him on Pinterest and Instagram.
Media Design is a regular slot deconstructing media design, both past and present.
by Charlie Stewart (@CStewart_ZA) Mid-January 2019, a US appeals court ruled that Domino’s Pizza needed to make its website and app accessible to blind people. While the judgement is great news for the blind (and those suffering other afflictions which make it hard to use the internet), it presents a number of challenges and conundrums for marketers.
The case was brought by a blind customer who struggled to change pizza toppings, apply discount coupons and complete a purchase using the company’s iPhone app. The court heard that, while Apple’s devices include features such as screen-reading software to help visually impaired owners use the internet, Domino’s had failed to put tags on the images and other visual elements in its app. This prevented the software from working on its Pizza Builder, thus conflicting with the provisions of the Americans with Disabilities Act.
Exclusive inclusivity
This is a significant deal for many reasons. For starters, brands love to say they’re inclusive. They build great big marketing campaigns around inclusivity for so many historically marginalised groups. But, in a case of exclusive inclusiveness, they don’t seem to see the blind or hear the deaf.
Which is extraordinary because, not only do they exist, they do so in large numbers — the kinds of numbers that should have marketers salivating at the opportunity to grow reach and build engagement.
The South African National Council for the Blind says that sight impairment is the most-common form of disability in South Africa, accounting for 32% of all disabilities. Globally, the World Health Organisation estimates that 1.3bn people live with some form of sight issue. Of these, 217m have moderate-to-severe vision impairment (the group into which the Domino’s protagonist falls) and 36m are completely blind.
That’s a sizeable group that doubtless wields significant spending power.
Driving blind
The Domino’s case isn’t the first-time website owners have been taken to the courts. The Bank of America settled a web-accessibility lawsuit 19 years ago. Universities have been sued because their free online courses don’t have captions for deaf users and ride-sharing companies have faced the wrath of the judiciary for failing to include text-to-speech facilities for the blind.
A November 2016 story in The Wall St Journal (subscription required) reports that more than 240 businesses, including Foot Locker, Toys ‘R’ Us and the National Basketball Association, have faced litigation. While many of these actions were settled out of court, it seems that the appeal court judgement handed down in the Domino’s case has set corporates scrambling to get their digital properties compliant
Now I’m not a lawyer so I have no view as to whether SA companies are likely to face similar litigation (although my blogger research suggests that we don’t have a legislative framework that comes close to possessing the teeth of the Americans with Disabilities Act), but basic common sense suggests that local brands should up their game and make their digital products more accessible.
This is particularly true, given our current obsession with customer experience (CX). I don’t think I’ve had many industry meetings in the past year where CX or UX haven’t been discussed. But if the UX conversation only addresses the requirements of the 68% of South Africans who are fully sighted, isn’t it missing the point?
Seeing with purpose
One of the other brand mantras of the moment is all about marketing with purpose. Shared purpose, so the thinking goes, encourages people to bond with a company, turning transient consumers into lifelong advocates.
It seems to me there’s an opportunity here.
One company that’s acted on it is Apple (no surprise that its products were cited as the de facto standard for accessibility in the Domino’s court case). Its devices are hugely popular among visually impaired people. And that’s not just because they work — this community believes that Apple actually cares about them. That’s purpose for you.
Recently, my company has received three web briefs from international organisations, each of which requested compliance with the WCAG 2.1 web standard for accessibility. Not one of the last dozen or so RFPs from local companies have mentioned it.
While corporate South Africa’s got lots of challenges right now, this one’s not a biggie. But nor is it big to address. Building websites and apps that adhere to standards has minimal cost impact if compliance is planned from the outset. It’ll make a lot of people’s lives better. And, who knows, it might even win some of that meaningful customer loyalty which is in such short supply these days.
Charlie Stewart (@CStewart_ZA) is CEO of Rogerwilco, a multi-award-winning independent digital agency best known for its expertise with Drupal, SEO and content marketing. A Scot by birth, he moved to South Africa in the early 2000s in his quest to support a winning rugby team — a search he’s reluctantly forsaken. Together with Mark Eardley, he co-authored Business to Business Marketing: A Step by Step Guide, (Penguin Random House, 2016) and may be found on LinkedIn. Charlie contributes the monthly “Clicks ‘n Tricks” column, which looks at how brands are using digital channels to engage their customers, to MarkLives.
by Herman Manson (@marklives) Brand South Africa’s advertising and digital marketing accounts are out to tender; in the instance of its digital business, for a third time in less than two years. Brand SA is mandated to build South Africa’s nation brand reputation internationally, while domestically it aims to build pride and patriotism among South Africans.
Brand SA is seeking to appoint “a pool of three brand agencies who will assist in the implementation of its mandate domestically and internationally”. The bidders will be responsible for the following services and should have credentials in the development of “proactive and coordinated marketing, communication and reputation management strategies” over a period of three years. The tender concludes on 1 April 2019. A compulsary briefing will be held on Monday 11 March at 11am.
The last time the brand account went out to pitch was in 2016, when the contract was awarded to The Odd Number, FCB Africa, BrandFusion and Ebony + Ivory.
Brand SA is also seeking a new digital agency; this tender closes on 20 March 2019. This five-year contract covers digital strategy development, social media management, digital content development and “webmaster technical support”.
Twice during 2017
The digital business went out on tender twice over the course of 2017 — with no contract awarded. One previous tender closed on 8 December 2017 and another on 26 June 2017.
For the tender closing 8 December 2017, the following bidders were listed: Riverbed, Fogg Agency, Avatar Agency, Prosperosa 360, Clockwork Digital, EOH Mthombo, Sadmon Projects and Consulting, Black Snow Group, King James Advertising Cape Town [sic], M&C Saatchi Abel, Promise Brand Specialists, Joe Public, BluFlamingo and 1 Take Media (JV), eNitiate, Nubia Network, Flow Communications, Thirty Four Degrees, Media Mix 360, Praekelt Digital SA, Society Ink, Hello Computer and Publicis Communications. No contract was awarded.
For the tender closing 26 June 2017, the list of bidders included Digital Republic Consulting, Flow Communications, Cut To Black Media, Nubia Network, The Odd Number, Ebony + Ivory, Praekelt Digital SA, Plum Factory, Society Ink and Michael James O’Brien (JV), eNitiate, Ingenuitive Design Lab and Straight Twisted CC (JV), P & P Maintenance Services, Thirty Four Degrees, Prosperosa 360, Breeze Website Designers, Avatar Agency and EOH Mthombo. Again, no contract was awarded.
Herman Manson (@marklives) is the founder and editor of MarkLives.com.
by Herman Manson (@marklives)TBWA\Hunt Lascaris and Standard Bank are parting ways after an agency-client relationship spanning 26 years — the ad agency has announced that it won’t participate in the upcoming Standard Bank through-the-line (TTL) pitch.
According to Karabo Denalane, TBWA\Hunt Lascaris CEO, the agency will remain fully committed to Standard Bank until such time as a new agency is appointed and a successful transition has been fully concluded.
Forewarned
The agency, says Sean Donovan, TBWA\South Africa GCEO, enjoys a strong relationship with Standard Bank Group CMO Thulani Sibeko, who joined the bank in early 2018, and that he had always been upfront about the business going out to pitch at some point, so the agency had been forewarned. This led the agency to consider all the ramifications of staying in the pitch, which would be costly and resource-intensive, with no guarantee of success. The agency had lost the retail part of the business several years ago on a deck, Donovan says, it still stands by, and it has considered the possibility that its strategy and that of Standard Bank might be misaligned.
By leaving now, the agency has time to prepare itself for the departure of one of its larger pieces of business. It’s too early to speculate on job losses, but Donovan says he hopes to keep these to a minimum, and that the agency has a strong pipeline of pitches coming up, which he hopes will blunt most of the impact on the business.
Smooth handover
Standard Bank is the 23rd largest advertiser by spend in South Africa, according to Nielsen. Donovan says the agency is committed to a smooth handover of the business, once the pitch process has been concluded.
Herman Manson (@marklives) is the founder and editor of MarkLives.com.
by Leeya Hendricks (@LeeyaHendricks) Customer-centricity is a major departure from traditional marketing approaches led by product and brand, and adapting organisational structures to customer needs will clearly present challenges.
The solution for many has been to introduce customer-focused roles, and this has answered a definite need. However, the evolution to customer-centric marketing is structurally more complex than that. Many opt to split marketing into customer-centric and brand-centric segments, but this may slip back into inefficient silo thinking. In the end, the best thing may be to create a customer-marketing team that works across departments and is focused on business-strategic goals. Crucially, marketing must get behind this approach.
Restructuring for the future
In such a structure, it follows that the customer-marketing team members must have all-round, integrated marketing skills, and possess high business acumen. In addition, they must be well-versed in digital to enable a responsive, adaptive and collaborative organisation.
The customer-centric marketing organisation will not be structured along product, brand or customer lines, but the customer will be foremost in all its efforts. Instead, in true business fashion, restructuring must follow a value-chain approach, starting with planning, following up with proposition thinking, then execution, and finally, integrated performance measurement.
Sharing data-driven insights can help everyone involved understand customer segments and targeting.
Outside-in organisations
In addition to restructuring, brands must communicate their customer focus to customers, and this needs to permeate through to their very core.
The person or team driving customer centricity is not ‘in charge of’ the customer, neither do they own the customer nor have sole responsibility or sight of the customer.
Organisations can still revolve around brand or product, but a customer-centric streak must run through them like a golden thread. Think about your product/your brand/your entire business through the lens of the customer. Gain an outside-in perspective.
And do so by talking to customers, all the time. Connect with them at every touch point.
Future success
Knowing your customer-centric purpose across all departments may fuel your success, aligning everyone in the organisation around what your brand stands for.
So, what is your customer-centric purpose? Knowing that comes from knowing your customers’ challenges and how you can solve them. This is how your customer programme can turn ‘pesky’ customer troubles into strategic focus areas, such as ensuring reliable service, customer support and engagement.
Understand new business models, emerging technologies and changing customer behaviour, and you can move with all of them to succeed.
Getting the basics right
It’s tempting to base your value on trying to be different. Instead, your customer worth will depend on doing the basics right:
Have a purpose
Understand what your customers want
Know your customer programme
Work to deliver it consistently, with teams that are on the same page
Work collaboratively and share knowledge
A customer-first strategy is not about only about the customer. It’s about understanding how best to serve them while keeping your employees and shareholders happy and, in the end, that takes organisational and business acumen.
Leeya Hendricks (@LeeyaHendricks) is a designated chartered marketer, global marketing strategist, digital driver and a Women in Tech leader. She holds a BA degree in fine arts, a BA honours degree in brand marketing management, an MBA in business management and is completing her PhD in management sciences, focusing on the customer and business transformation. She is now director of customer first marketing at ORACLE UKI, responsible for driving customer success through customer advocacy, and building strategic partnerships focused on emerging technology and the changed customers’ buying behaviour. Leeya contributes the monthly column “Gestalt”, about putting customers first for sustainable business success, to MarkLives.
by MarkLives (@marklives) Our weekly wrap of the latest market and consumer research:
Cannabis and the FMCG market
Automotive touchpoints
Consumer industry disruption
Cannabis is poised to disrupt virtually every consumer industry: while the total global market for cannabis, both legal and illegal, stands at US$150bn currently, Euromonitor International’s latest report, “Here Comes Cannabis: How Legalisation Will Disrupt Global Industries”, expects the legal market to grow to 77% of total sales, at US$166bn by 2025. [Cheryl Hunter]
What industries will be most impacted by this development and how will it transform the future of consumer markets?
Alcoholic drinks is by far the most-embedded industry in the cannabis sector, with at least three corporate players having a stake in cannabis producers. The industry is already headed in a low/non-alcohol direction and so on the horizon is a future where THC replaces ABV in alcoholic beverages with an intoxicating buzz. According to Spiros Malandrakis, Euromonitor alcoholic drinks industry manager, cannabis will ultimately culminate in a global paradigm shift that will radically disrupt traditional industries like alcoholic drinks.
Cannabis legalisation is also expected to transform the tobacco industry, which has seen cigarette volumes and smoking populations plummet across developed markets. In the future, tobacco manufacturers may be either cannabis brand owners or producers of the gadgetry for its consumption.
Hemp seed oil beauty and personal care products have been on the market for decades. However, the new ingredient in beauty, CBD, has replaced hemp references, promoting its anti-oxidising, oil-balancing and anti-inflammatory properties.
Euromonitor expects skincare to be the main driver of cannabis beauty growth. Specifically, brands operating in the therapeutic and dermocosmetics space will tie in current holistic and health-aligned beauty trends while THC beauty products align with trends in neurocosmetics.
Euromonitor also expects global sales of CDD packaged foods to double over the next two years
By 2030, the cannabis market will be transformed by household brand names. The growth of THC-infused products will become more routine in consumers’ daily lives, moving beyond medical applications. Those companies which have reacted early will have their own everyday cannabis brands.
Download the full report by registering at Euromonitor.
Print is efficient
In the latest “Touchpoints” research commissioned by the Publisher Research Council (PRC), print advertising placed second in the top 10 in the automotive category, clipped only by TV, in the ‘paid for’ touchpoints. The research was conducted using Kantar TNS Germany’s global touchpoints model which measures a total of 23 consumer touchpoints. [Cheryl Hunter]
Says Pete Langschmidt, consultant to the PRC, “It is the responsibility of the PRC, through numerous investigations and research, to provide irrefutable proof that reading, whether online or on paper, delivers the highest brand cognition and recall. This we have consistently proved over the past two years, that the written word delivers the highest Return on Investment (ROI), whether used independently or in conjunction with TV.”
Relative to other media or ‘paid for’ touchpoints, print is efficient and delivers five times more impact for its investment in comparison to radio, for example, providing a 1:1 ratio. Even though print only has a 3.8% share of advertising spend, the platform delivers a massive 19.5% share of impact, according to the PRC.
“In almost every instance, the television and print combination provides a better impact than a television/radio combination,” says Schmidt.
For more info and to view/download the Kantar TNS presentation, go to PRC.
This weekly “Market Research Wrap” column offers an overview and critique of the latest market and industry research.
Cheryl Hunter (@cherylhunter) has written for the South African media, marketing and advertising industries for more than 15 years. A former editor of M&M in Independent Newspapers and contributor to Bizcommunity, AdFocus, AdReview and the Ad Annual, she has also produced for various television networks and currently consults on communication strategy and media liaison.