by Sean McCoy. Yes, the people connection and human touch go a long way to build an additional layer of service augmentation, but not alone. Dubai Airports and Emirates show us how to do internal brand engagement properly.
Tag archives: saa
Heroes & Zeros: DStv & SAA — best & worst brands of the week
Andy Rice (@ricecommaandy) talks about his best and worst brands of the week — DStv and SAA — with Jenny Crwys-Williams during The Ad Feature on Talk Radio 702.
Size is not everything
It is tempting to attribute Top Brand status to brands that are simply big. After all, if a brand is big, surely it is doing something right? Yes, of course it is doing something right – but the key thing is to determine what that is – brands can be big for many reasons.
ACSA flips me the finger
The ever so competent guardian of Cape Town’s first point of contact with visitors both local and foreign at Cape Town International Airport has come up with new ways to drive visitors in circles. By literally letting them drive in circles.