Young, Gifted & Killing It: O’Brien Manana

by Veli Ngubane (@TheNduna) O’Brien Manana (@obriezy; IG: @obriezy) didn’t stand a chance of any other career option — creativity runs in his blood. The son of Stompie Manana, the jazz legend, founder and member of the African Jazz Pioneers, he grew up in the vibrant Meadowlands in Soweto and is now living his destiny as the founder of Soulfilter Productions. We chat about his entrepreneurial journey, the impact that the novel coronavirus pandemic has had on his business, and the state of transformation and what needs to change to achieve an ad industry that reflects the demographics of the country it operates in.

[Full disclosure: Soulfilter Productions recently produced an agency profile video for Avatar Agency Group.]

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Veli Ngubane: No conversation starts these days without mentioning covid-19, so let’s start there. How have the past few weeks been for your business and how have you reacted to the crisis?
O’Brien Manana:
The world changed in front of our eyes; there is a sense of bleak uncertainty, yet excitement. So, for me, I’m very comfortable in this world of uncertainty; I see tremendous opportunity in the covid-19 world. Business has been slow, as I expected it would be, but it hasn’t been bad. I’ve decided to focus on the branding aspect of the business, since I have time to do some marketing and cleaning up of the online presence of my brand and business. I’ve also been looking at other options to innovate the business into tech and content ideation, instead of just solely executing client briefs. Also just thinking of new ways to create work, opportunities, and products that I can sell to clients. Also learning some new skills that I can apply to this new business environment. So, I’ve been keeping busy! To be honest, as difficult as it is for businesses right now, I’m excited about the post-covid-19 future and what it’s going to bring from a digital, tech, content and production perspective for us. I’m open to the change and adaptation.

https://www.instagram.com/p/B-rm7YLjCvF/

VN: Okay, now that covid-19 is out of the way, let’s get to know you better: where did you grow up and what was your journey into the creative industry?
OM:
I grew up in Soweto, Meadowlands, with a very loving and close family. I’m the sixth and lastborn child…the “laat lammetjie” of the family. I come from a musical and artistic background. My dad is the legendary South African Jazz musician and founding member of the African Jazz Pioneers, Stompie Manana. So, I grew up around music and art being a normal thing at home. My parents always cultivated an environment of creative expression, so it was written in the stars for me that, one day, I’d be in the creative world.

I started drawing from an early age, anywhere and everywhere I could, much to the delight of my mom LOL. I could draw before I could read as a child, because my dad was also a very good painter and I would emulate him all the time. By the time I was in high school, I was a seasoned artist and illustrator, but I also loved music and watching movies with my parents — it was a big part of my life. At the end of my high-school career, I wanted to study graphic design and film because I had about read about it in a book. Back then, there were not too many black graphic designers — well, I didn’t know any, especially in my surroundings. So, when I got to varsity, I did [a] year of graphic design but I was very interested in film and animation; I always wanted the logo to have some sort of motion LOL. [My] supervising lecturer suggested I should rather take up multimedia, because I’d be able to do art, film and animation all at once. I fit in well in the multimedia side of life. It was the first time I could work on a computer to execute all these different storytelling mediums; it was exciting.

My start in the industry happened when I had to produce a music video project for my final year project. It had to have elements of animation, live action, with elements of graphic design. It allowed me to find my creative voice with an existing up-and-coming musician. The video was playlisted on TV and won an international student film award. After that, I kind of dove head-first into directing and shooting music videos. I got the opportunity to work as an assistant director and editor for a company that produced music videos. After two years of working there, I was exposed to a lot of brands and made a lot of great contacts and networks from that opportunity. I got to work with the biggest artists at the time.

I registered my company, Soulfilter, in 2012, after going out on my own — working on music videos and shooting corporate videos. I took design jobs here and there so I could raise capital to buy equipment. At this point, I was living at home; my company was birthed in my bedroom, at my parent’s house. My family really supported my creative entrepreneurial dreams. I got an opportunity to do work for advertising clients and brands through some friends, as I was growing as a professional in the industry, and I’ve never looked back. Been doing it ever since, and now doing business as a director, editor and motion designer.

VN: Your educational background: where and what did you study?
OM: I attended Northcliff High School. I was actually the first in my family to attend a mixed-race school. So, my educational background was way different to my older siblings. For varsity, I went to University of Johannesburg. I studied multimedia design, which had art, animation, film and design as a focus. I graduated with a B-tech (with honours) in multimedia in 2009.

VN: Tell us more about your business: what do you do and what inspired you to start the business.
OM: The name of my company is Soulfilter Productions. It was started in 2012 and is a fully black-owned production company that does video production, animation, motion graphics. We tell brand stories, from concept to execution. We’re also a very collaborative business, as is the nature of production. So, we work with some very talented people. I started the business because unemployment became a reality at some point, so I just decided to start my company and it’s been the best decision ever made. I liked the idea of being in control of my destiny, being able to collaborate with other like-minded creative without any restrictions. I started working from an early age in varsity and I realised I wanted the freedom to create opportunities for myself and others. It has been a very difficult but fruitful decision.

VN: Why do you think the advertising industry is struggling to transform and what do you think should be done to fast-track transformation?
OM: I believe that the advertising industry is struggling to transform mainly because there hasn’t been an urgency by government or executives and decision-makers in advertising, to ensure that transformation is prioritised. Small companies are often swallowed by bigger companies and this causes a lack of competition, which contributes to a lack of diversity and, therefore, lack of transformation. Bigger companies are also more likely to hog more of the opportunities, based on their personal connections. So, a lot of the work we see might come from one entity and this hinders diversity. When we look at key decision-making positions as well, too many times, management and executives look the same, largely white and male. We can fast-track it, first, by making sure that government steps in to help enforce a policy that ensures that diversity and inclusion are a main focus. Secondly, by holding our peers in decision making and policy changing positions accountable, making sure that they understand that diversity is good for the overall business and adds value to the company’s work. When the faces and voices behind the work are diverse, it reflects in the work produced. Thirdly, we need to allow access for more black agencies to thrive, creating an environment where black-owned agencies can have access to all clients on merit, not because they they think a certain client is only good for that black client. And, lastly, making sure that agencies work with more black-owned production companies, directors and producers.

VN: I’m interested in your thoughts on how black people are portrayed on TV and in adverts, and what needs to change to reflect the realities of our black communities?
OM: I think a large contributor to this problem is the fact that we’re sitting with agencies that don’t have an understanding of black lives and the black experience, because the people writing and directing the ads are all white from the boardroom to client. They are catering to a largely black consumer/audience but are writing the ads from a biased, black stereotype perspective and point of view. They are struggling to resonate and connect with the audience and, instead of getting a black creative in a decision-making capacity to help steer that ship and help give perspective, context, and lived experience to the situation, it never happens. The one thing that needs to change is the idea that black people are constantly just happy-go-lucky, dancing caricatures. We need to change that narrative because we are just as multifaceted as any other race. We need to make sure that TV adverts project us in a fair light in relation to everyone else; we also have depth and range, and can play many other roles that others play. We need to eliminate any kind of stereotype and generalisation of people, period, on our creative.

VN: What advice would you give someone running a creative business in this time of crisis and what is this “new normal” that everyone talks about?
OM: Someone smart once said, “Never waste a good crisis”, and I believe there is an opportunity in this crisis, if you choose to see it that way. So, I would tell creatives to quickly adapt to the changes, [to] kill the noise, the fear, and focus on finding ways to redefine their purpose and mission again. That they should have the sense of hope, belief in themselves and their vision, and trust in the process. That they will get thorough it stronger and smarter on the other side. It is not the end but the beginning of something new and a different chapter. The “new normal” is firstly acceptance of the situation but also the realisation that world has, in a weird way, given us a different perspective and outlook on things. The reset button has been hit and it’s an opportunity to re-evaluate, re-energise, re-strategise, re-align and re-build yourself.

VN: What do you feel is missing in advertising industry today and what should the future look like in South Africa and the rest of the continent?
OM: I think unity and diversity is what we need now, more than ever. That’s gonna start by creating an environment that allows everyone to win, not just a few. I have hope the future of advertising can be better but it is dependent on how we uphold and protect those two values mentioned. I believe the future is Africa, period; we will be the world-standard sooner than later and SA is gonna [be] the forerunner in that journey.

VN: Where and when do you have your best ideas?
OM: To be honest, when I’m either under pressure or when I’m listening to music I love; music just opens up my mind and gives me clarity and space to process a lot.

VN: If you had a superpower, what would you want it to be?
OM: That’s a good question…LOL. I don’t have a decisive answer to that, because one superpower is just not enough hahaha but, if I must choose, I would say the ability to read people’s minds — very invasive but it [would] be good to know what people think about sometimes.

VN: Tell us something about yourself not generally known?
OM: I’m pretty decent beatmaker and producer. I’m hoping to pursue a music production career on the side; it’s a passion that keeps demanding my attention so I’m [going to] stop ignoring it, and work on music this year. Thanks to covid-19, I have a chance to dedicate time to it. And I’m having a lot fun being creative in [a] different release.

VN: What exciting projects are you working on at the moment?
OM: The biggest project I’m working on is me! Working on my self-development. I’ll be working on my own content this year — short films, online content that I’m developing. I also have three projects I’m about to work on: two I can’t say but the other is a documentary film project and the other two are in [thee] tech startup space from a content, AR/VR space. Although most of my projects left with covid-19, I’m very hopeful; the future is promising.

VN: You wake up tomorrow and you’re the president of the country: what measures and laws would you pass to build the creative industry for future generations?
OM: Very tough question…very tough job that might age one faster than normal.

  • But I would definitely make sure data is cheap and affordable for the poor,
  • Teach entrepreneurship as a subject in schools
  • Implement coding as language in schools across the country
  • I would erect fibre in all the townships, making sure there’s access to fast and reliable internet in townships
  • I would implement STEM (science, technology, economics and maths) education as a priority in all schools — especially the ones in townships would be a priority
  • Art, music and sports would be a compulsory
  • Entrepreneurship funding programmes
  • Fight unemployment and inequality by making sure that TVET collages work hand in hand with large corporates and government to help with skills development and job placement straight from collage, for youth and whoever wants the opportunity
  • Strategic land redistribution

But this is honestly a tough question.

VN: Please would you supply two or three pieces of work you have been involved in?
OM: With pleasure.

See also

 

Veli NgubaneVeli Ngubane (@TheNduna) entered the world of advertising with a passion after completing his BSocSci (law, politics and economics) at UCT and a post-graduate marketing diploma at Red & Yellow, where he’s currently advisory board chairman. He also sits on the IAB’s Transformation & Education Council, is a DMA board member and Loeries, APEX, Pendoring, Bookmarks and AdFocus. He is the group MD of AVATAR and co-founder of M&N Brands, which is building an African network of agencies to rival the global giants. In his monthly MarkLives.com column, “Young, Gifted & Killing It”, he profiles award-winning, kick-ass black creative talent in South Africa.

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Watched #coronavirusSA: Top 10 TV shows deciphered — Apr 2020

by Richard Lord (@rlord182) In March 2020, we saw massive spikes in TV viewership across the country. What with people being forced to stay home during lockdown, time spent sitting in front the TV grew massively. This trend continued in April.

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Dashboard

Nielsen has created a wonderful dashboard that pulls information directly from TAMS and shows us the time spent viewing. Here’s a snapshot of the average daily minutes for the year so far, compared to 2018 and 2019. The spike in daily viewing minutes that you see starting from week 11 is the week that President Cyril Ramaphosa declared a national state of disaster, and the week when people started to seriously take note of the pandemic in South Africa and to stay home.

Nielsen South Africa covid-19 tv viewing up to week 20 2020
Source: Nielsen iPort

We can see that, as lockdown progressed, the daily viewing minutes stabilised. From week 18 (which is when SA moved to lockdown level 4 and some South Africans started to return to work), the average daily minutes have started to decline slightly.

At its peak, South Africans were spending an average of 252 minutes a day in front of the box — that is 4 hours and 12 minutes! This is a 70% increase in daily viewing minutes, compared to before the pandemic. If we look at daytime vs primetime, we can see that increased by 75%, while primetime grew by 67%. With people sitting at home, unusual media consumption patterns are emerging.

The daily breakdown for April looked like this:

Nielsen South Africa covid-19 average time spent viewing April 2020
Source: Nielsen iPort

Top 10: Main market

Moving onto the top ten shows. First, the main market…

Top 10 TV shows

Channel

LSM 4–7

Uzalo SABC 1 11 382 535
Generations: The Legacy SABC 1 9 671 777
Skeem Saam SABC 1 8 788 444
isiZulu News SABC 1 6 019 790
isiXhosa News SABC 1 5 967 203
Scandal e.tv 5 814 990
Sgud’snaysi SABC 1 5 150 855
President on Covid-19 additional relief SABC 1 5 110 472
Muvhango SABC 2 4 992 173
Rhythym City e.tv 4 892 026

The top three haven’t changed. We continue to see Uzalo, Generations, and Skeem Saam at the top of the table. What we do see, however, is a massive jump in the average audience, mirroring the spike we’re seeing in daily viewing minutes:

March 2020

Apr 2020

% Diff

Uzalo 9 486 146 11 382 535 +20%
Generations: The Legacy 7 829 601 9 671 777 +24%
Skeem Saam 5 784 067 8 788 444 +52%

Continuing with last month’s theme of news content being a highly sought-after programme genre, we see the president’s address to the nation about the R500bn relief package appearing at no. 8, and the isiZulu News and isiXhosa News both leapfrogging the long-time fourth place holder, Scandal on e.tv, and pushing it down into 6th place. Comparing the month-on-month performance of these two vernacular news broadcasts, we can see just how important news has become:

Feb 2020

Mar 2020

Apr 2020

% Diff Apr on Mar

isiZulu news 3 190 491 4 351 305 6 019 790 +38%
isiXhosa news 3 282 960 4 149 079 5 967 203 +44%

Top 10: High-income

Moving on to the high-income earners.

If you’ve been following this column for the last few months, you’ll have seen how the top three shows watched by the high-income earners has mirrored that of the main market. Uzalo, Generations and Skeem Saam have consistently taken the top three spots for as long as I can remember. Last month, however, we saw one of the president’s lockdown addresses pop up in position two, after Uzalo. Now, in April, we’ve seen yet another change — and this one I find amusing… Let’s look at the top 10 shows watched by people in LSM 8–10.

Top 10 TV shows

Channel

LSM 8–10

Contagion SABC 3 1 842 149
Uzalo SABC 1 1 444 715
Skeem Saam SABC 1 1 262 802
Generations SABC 1 1 094 402
The Queen Mzansi Magic 1 058 746
Gomora Mzansi Magic 931 159
isiZulu News SABC 1 752 410
Our Perfect Wedding Mzansi Magic 750 494
isiXhosa News SABC 1 738 144
Scandal e.tv 734 854

It’s funny to see how a movie about a mystery virus that overwhelms the world was the no. 1-watched programme by the high-income earners — and this programme was on SABC 3. SABC 3 hasn’t made any list, among any target audience, for a very long time!

Also interesting to note is how e.tv’s losing out against the top end as a result of covid-19. As with the main market, where Scandal (usually a dead cert for position 4) was pushed down the list due to news, likewise among the high-income segment, Scandal has dropped all the way down to position 10. Rhythm City, the other e.tv favourite usually in the top 10, is now down to no. 17. If we cast our minds back to January of this year (feels like five years ago), e.tv had four programmes in the top 10! e.tv, however, remains a strong proposition for advertisers wanting to reach both the main and high-income audience segments.

Mzansi Magic continues to do well, with a new show— Gomora, a rags-to-riches telenovela (not the Guardian of the Galaxy) — entering in at no. 6. The old favourites of Our Perfect Wedding (OPW) and The Queen remain firmly in place.

Future of media consumption

As SA starts to enter a new phase in our fight against covid-19, and as more and more South Africans are allowed to go back to work, it’ll be interesting to see what the future holds for media consumption* in general, and TV viewing in particular. As shown by the average viewing minutes above, we’re already seeing the impact that level 4 is having. As we move to level 3, will we continue to see people sheltering in place and consuming daytime TV, or will we start return to normal viewing behaviour (whatever normal means)?

*The lockdown and subsequent economic problems that it’s causing has already begun taking its toll on the SA media landscape, with Associated Magazines and Caxton Magazines recently announcing that they’re closing. The realities of the pandemic are now coming closer to home. Covid-19 is having some dramatic effects on the media consumption habits of South Africans, and I personally wouldn’t be surprised to see more sad announcements from media owners before the year is out. But we also know that necessity is the mother of invention and so, on the other side of the coin, I think we’ll see many media owners changing their business models, diversifying and find new ways of making money, and reaching new audiences. Time will tell.

See also

 

Richard LordRichard Lord (@rlord182) is media and operations director at Meta Media, South Africa’s newest media agency and part of the IPG global network and Nahana Communications Group of specialist agencies. With over 20 years’ experience in the media industry and having worked for FCB, UM in London, and The MediaShop, he’s spent most of his career with IPG. Richard contributes the monthly “Watched” column, which analyses monthly TV audience viewership figures in South Africa, to MarkLives.com.

This MarkLives #CoronavirusSA special section contains coverage of how the novel coronavirus, SARS-CoV-2, and its resultant disease, covid-19, is affecting the advertising, marketing and related industries in South Africa and other parts of Africa, and how we are responding. Updates may be sent to us via our contact form or the email address published on our Contact Us page. Opinion pieces/guest columns must be exclusive.

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An Accountant in Adland: The 5-to-9er #coronavirusSA [S2 E6]

by Siwe Lawrence (@Siwe_Lawrence) If you aren’t holding something down after 5pm, are you even a Joburger?

A few months ago, I responded to an invitation from The Grooming Social, a platform started by brilliant marketers and brand-builders, Mzontsundu “Mzo” Ntuli and Mpange Chapeshamano, which creates spaces for progressive conversations to groom the kind of citizens that South Africa wants and needs.

The invitation was to join a group of likeminded individuals and influencers in the City of Joburg and attend a beautifully curated dining experience with multiple courses, designed with the intent of describing the conversation theme of the evening through creative storytelling by the chef as he introduced each meal. The Grooming Social had partnered with Liberty to start the conversation about a segment in the workplace that’s often overlooked — the 5-to-9er. This segment is anyone who works after 5pm on another hustle. The irony is that this event unfolded in exactly the same manner that this new segment experiences an average day: straight from work to a business engagement or side hustle in the evening.

Warning: Hold on to your “9-to-5” phrasing hats — in this piece we are going to flip it ’n reverse it quite a bit.

MarkLives logoWhile we have your attention, please would you consider taking out a MarkLives membership to help finance our operations? The covid-19 pandemic is having a huge impact on society and industry. With your support, either as a once-off or monthly contribution, we can continue our coverage of its impact on our industry.

Why just 9-to-5 isn’t enough anymore

“Double Up/Three or four times, I ain’t tellin no lies,
I just run it up/Never let a hard time humble us” —Nipsey Hussle

The above lyric from hip-hop artist, Nipsey Hussle, is a perfect example of how even artists are constantly ‘heroing’ the side-hustle life and the ability to double, triple, quadruple your income, despite our circumstances.

A July 2019 article from City Press outlined how most South Africans had run out of runway when it came to the money they make from their conventional salaries and how side-hustling had beenable to continue to help them live the lifestyles they do. According to Moneyweb, one in three South Africans in 2017 were taking on additional jobs to make it through the month. Most of these individuals were doing something poles apart from their current roles to boost their income. In an FNB Retail Segment Data report released in December 2018, looking at the middle-income earning between R7 000–R60 000, it was observed that 56% of middle-income consumers spend their entire monthly salary in five days or less. Now, if that truth doesn’t kick you in the gut, then please adopt me.

How in the world are people surviving after Day 5?!

The 5-to-9er is an interesting and simplistic articulation of what’s always been there for the longest time (pre-covid-19). The packing up of your laptop from work, only to unpack it at home or at a restaurant table over a dinner business meeting. The taking off of your corporate heels to put on the sneakers you need to go shoot photography at a launch event. The real “tools-down” notion really only happening much later that evening. This shift is happening because we live in a world of people who want more for their lives and who want to stretch themselves to their fullest capacities in order to live a double- (or multiple) income life. People aren’t waiting for marriage to have that double-income life. They’re seeking it for themselves and doing whatever they want to do to secure double that bag.

It was so interesting at The Social Grooming event to engage with young people (some with families, some without) who have an insatiable need for “more” and to live truly abundant lives. I found myself in good company. The conventional 9-to-5 on its own won’t cut it anymore because of the increased demands of our lives and the exposure to what more we can do with our talents and passion points. In the creative industry, I’ve come across many creatives who are copywriters by day and something else by night. This pattern extends across all industries, too. Success in both means being able to show up as your best self in both realms.

In an article written for INC.com, entrepreneur and creative director Rob Gobori writes: “Every day, you have the choice to wake up and be damn good at what you do, and you also have the choice to make it by on the bare minimum. In my experience, the best indicator of a successful leader is the ability to discern what needs to be done from 9 to 5 and what needs to be done from 5 to 9.”

Your 5-to-9 can now be during your 9-to-5

The pandemic has brought with it a shift to what I’ve just described. As we lean more and more into what I call “From-Home’isms (work from home, teach from home, shop from home etc), we start finding that we can actually do more with our time now than what we could do before.

For one, we don’t have traffic to deal with. From-Home’isms have allowed us to optimise what we can do at any given time, allowing us to all champion what it means to multitask — gone, dead and buried is the usual gender stereotype. You can be in a virtual work meeting while uploading that vlog that you did yesterday to your platforms and while sending your post-lockdown proposal to your partners and funders on how your business will now look in the new normal.

Your 5-to-9 has now somehow found its way to intertwine itself in your Microsoft Outlook diary and allows you to apply yourself to your hopes and dreams outside of your job, now that you have that time. The side-hustle can literally now live side-by-side to your 9-to-5.

Accounting for the “double-up”

Perhaps the biggest irony is that side-hustling in South Africa has become so much part of the mainstream that financial institutions are coming to the party and tailoring their products. How are investment products showing up? And savings or business lending products? How are preferential rates taking into account that people are becoming this new 5-to-9er persona?

At The Grooming Social event, the partnership with a brand such as Liberty was critical in extending the conversation into the financial-institution role realm and how to invest or protect your income-earning ability from the extra hours you put in. The cold truth of this novel coronavirus pandemic is that, in many instances, many people have had salary cuts or have lost their 9-to-5s and are now leaning heavily into their 5-to-9s. Financial institutions have to ensure that their assurance products are agile enough to adapt while still staying true to celebrating and backing the side-hustler. It’s always really great when a product authentically innovates in response to a change in society. #ThisIsNotAnAd

It’s also going to be interesting to observe how this new persona is able to impact organisations in SA from even a working-hours perspective. Will 9-to-5 become 9-to-3 in the future, especially in light of even the basic ways of working having shifted due to the effects of the pandemic? No conclusive answer there but I do know is that society is creating spaces for us to create ‘more’ for ourselves. Because we all deserve that “living-comfortably-post-Day-5” life!

See also

 

Siwe ThusiSiwelile Lawrence (née Thusi) (@Siwe_Lawrence) is a qualified South African chartered-accountant-turned-senior-strategist at M&C Saatchi Abel; she’s also a working photographer and writer. Since mid-2015, she’s been in strategic planning, working on some of South Africa’s big brands in different categories and industries in the ATL and digital spaces. Siwe contributes the regular column, “An Accountant in Adland — exploring the fluidity of the disciplines and other themes like film and music that influence our lives — to MarkLives.com.

This MarkLives #CoronavirusSA special section contains coverage of how the novel coronavirus, SARS-CoV-2, and its resultant disease, covid-19, is affecting the advertising, marketing and related industries in South Africa and other parts of Africa, and how we are responding. Updates may be sent to us via our contact form or the email address published on our Contact Us page. Opinion pieces/guest columns must be exclusive.

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Haydn Townsend on scaling Accenture Interactive in SA

by Herman Manson (@MarkLives) Haydn Townsend, the former group CEO of Wunderman Thompson South Africa and slated for relocation to a global client role based in London, has decided to stay in SA and has also taken on the role of managing director at Accenture Interactive Africa.

Big plans

Townsend has big plans for the local office, with the stated ambition of building it into the no. 1 agency offering in the country. The intention is to double in size every couple of months. This might be done through organic growth, including the potential launch of one of Accenture Interactive’s creative brands (which currently include the likes of Karmarama, The Monkeys and Droga5), acquisitions or a combination of both.

MarkLives logoWhile we have your attention, please would you consider taking out a MarkLives membership to help finance our operations? The covid-19 pandemic is having a huge impact on society and industry. With your support, either as a once-off or monthly contribution, we can continue our coverage of its impact on our industry.

The consultancies, long dreaded by the local agency sector, have arrived, says Townsend. He has at his disposal both resources and intent, as well as a well-travelled global roadmap for local expansion. Fjord, its global service design agency, is already established here, and the SA operations of Accenture Interactive totals 48 people.

Accenture Interactive is one of the global consulting firm Accenture’s four business units, the others being strategy and consulting, technology and operations. Its aim is to “design, build, communicate and run experiences across the entire journey for their customers.” Services globally include product and culture design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. [Note: Accenture Digital, the operation MarkLives reported on back in 2017, no longer exists, and is replaced by Interactive.]

Leading agency play

Townsend, who reports to Singapore, has been tasked with building Accenture Interactive into one of Africa’s leading agency plays. It’s already the world’s largest digital network and consolidated agent network by revenue (US$10.29bn) and is the fourth-biggest agency company in the world (WPP leads with revenue of US$16.89bn, followed by Omnicom and Publicis Groupe), and is the Ad Age Agency of the Decade for 2020. Having established itself firmly in many developed markets, it’s now targeting what it terms growth markets, which includes those in much of Asia, Australasia, South America and also Africa.

SA has been identified by the group as a hot spot for creative talent, and the local office will service both local and global clients. “We are a really talented country, both in terms of creativity and technology/development expertise,” says Townsend.

Accenture Interactive has been building its creative credentials through the acquisition of various top agency brands globally, and Townsend aims to marry the halo effect of one of these brands with a strategy for building scale in the local market. His objective is to offer clients an integrated offering which includes product and service design right through to communications.

Plug-in service

Already, Accenture works with many of SA’s top brands, and Interactive will be offered as a plug-in service to existing consulting, operations and tech clients. Ultimately, he would like to see clients taking up a comprehensive offer which includes strategy, business planning, the finding of design solutions, physical and digital product build and communication. Interactive is positioned as an experience agency, with the objective of building seamless customer experiences, from early interactions with a brand to unboxing the product and finding adequate customer support.

Townsend says agencies used to build brands through a focus on communication (such as launching a TV campaign) but notes that, in a fragmented marketplace, proper experience and interaction design reduces friction points, which is as, if not more, important.

Also working in its favour is the consulting operating model, which is also be applied to the Interactive business, and which avoids what ad agencies know as conflict work. The Interactive model embeds its people within the teams of specific clients, rather than having them sit in a central agency office (the proportions vary by client but the majority are in the clients environment).

Logical expansion point

Accenture has many existing, deep relationships with its clients, spanning strategy, operations and back end systems. For Townsend, Interactive’s offering is the next logical expansion point on existing offerings, creating an interlocking unit to build on current relationships. It also promises to bring CMOs into conversations Accenture is already having with CEOs and CTOs, he says. Existing Accenture (not Interactive necessarily, yet) clients include MTN, Vodacom, Telkom, Standard Bank, Liberty, Sasol, Woolworths and many more. Townsend is happy with Interactive’s existing service design and digital offer, but will now scale to content, communications and digital media.

For Townsend, Accenture Interactive’s SA ambitions will grow the SA industry, rather than diminish it. He says it will create vital job opportunities within the industry, and play an important role in retaining talent in SA, rather than seeing it exported overseas. It invests back into the industry and its people, and commits to a massive transformation agenda within the industry. He believes it will bring new blood into the industry and export work, rather than people.

It also adds Africa to global client conversations and pitches. Accenture Interactive will follow clients into African markets outside SA, and Accenture already has country teams in place in other African countries.

Townsend points to Accenture Interactive’s São Paulo office as offering a case study for building the SA agency — there, it’s scaled to over 1 000 people in three years. Already, there’s a number of quick wins in the pipeline, he says, and several key hires are set to be announced in due course.

See also

 

Herman Manson 2017Herman Manson (@marklives) is the founder and editor of MarkLives.com.

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Q5: Breakthrough creativity FTW, with Nathan Reddy [interview]

by Carey Finn (@carey_finn) Nathan Reddy, local creative legend and founder of Grid Worldwide, opens up about judging this year’s D&AD Awards, plus how the industry may respond to the pandemic.

D&AD logoQ5: What were you looking for in the D&AD Awards submissions this year? In other words, what made work ‘pop’?
Nathan Reddy: I always look for: Is the idea inspiring? Is it beautifully executed? And is it relevant in the category it’s been judged? There’s always a secret envy when you say to yourself, I wish I [had] thought about that. It’s also important to understand the categories in branding, to give things context: New Branding Schemes, Brand Refresh, Campaign Branding & Identity, Logos, Campaign Logos, Brand Expression Print, Brand Expression in Moving Images, Channel Branding & Identity, Multiplatform TV Branding and Promotions, Sonic Branding, Brand Activations, Naming, Tone of Voice. Branding is definitely not [just] about logos. So many elements come together to create this thing called a brand. Today’s sonic branding is as important as ever. That sound when you press the N icon on your iPad — it is all part of a brand’s persona. So, when you are Netflixing and chilling, take a moment to remember that sound.

I’m always curious to understand how an agency tackles business problems. Who is the client? How relevant is the idea to the client? And what is the overall impact? Is it a flash in the pan, or does it really create long-lasting equity? It’s a balancing act, where a few things come together perfectly, creating something memorable. I go back and try to visualise the brief.

Q5: Overall, what was your experience of judging in a virtual space? How did it differ from a typical awards experience?
NR: Personally, I like to converse with judges; people teach you so much at these events. You get the cultural nuance, the landscape of what is happening in their country or continent. Generally, you get a better perspective on the work on display. I like the physicality of looking at work. It’s always interesting getting opinions from judges around the world. So, this [year] was very challenging. It made me concentrate more. I tried to put myself into the creators’ minds; I tried to imagine stuff in the real world. I went back a lot, looking to see if I missed something.

A good idea well-executed does not change whether you are judging online or physically. [That said], some entries work better online than others. Print, publications, books and some of the 3D stuff [are] better in the real world. Most brands today should live online, which is its true experience, so that was definitely easier to judge.

Q5: How do you think design will respond to the novel coronavirus pandemic over the next year? What will we see at the next instalment of these awards?
NR: Tough situations always bring out the best in creativity. That said, I strongly believe that breakthrough creativity and original thinking will outlast most things. The formula for original thinking and great idea generation will never go out of fashion, so invest in [this]. We have a process at Grid called “Investment Creative”, which means a great piece of communication must first solve a business problem in the most-imaginative, -memorable way. When this idea or piece of communication is consistently executed across all platforms, and creates the desired impact, it’s called value, hence investment creative. Clients will be looking for the agility and speed of thinking to break through. We will still need to inform, entertain and inspire, now more than ever. The idea of return on investment from clients will be on high alert. Clients will question the idea of what are valuable experiences; clients will want more for less. We will need to understand the idea of selling versus speaking to our audiences. True authentic brands will, and must, remain true to their persona. Act with integrity and do not be wasteful. Let’s just say, a lot of meaningful stuff will need to happen: smarter, more-concise briefs; leaner, meaner strategic intent; and creativity that breaks through the clutter. Hopefully, the awards next year will reflect our view of this new world.

Q5: Morale in advertising is, understandably, low at the moment. Do you have any thoughts on how we can boost it?
NR: I think agencies need to go back to their true culture and the soul of who they are. If you don’t have a strong culture, it’s going to be very difficult to navigate these hard times. Strong cultures survive because of self-belief. I’ve always said, “Let them like you, then trust you, and then you can be brave.” Clients today will need their agencies more than ever. The key to great marketing is never to stop thinking like your audience. You must excite and entertain your audiences, especially now — constantly creating intrigue and newness. You have to be intrigued by the world around you. Now, more than ever, there’s so much material out there. How people are feeling and acting. Take this as inspiration to do something to change this feeling or situation. Never forget why you got into this industry. Yes, we can change the way we see the world.

Q5: Finally, what do you think the pandemic means — if anything — for transformation in the local advertising, marketing and media industry?
NR:
Before covid-19, the industry was in a sense of “What next?” That said, we are a resilient bunch. We have always punched above our weight globally. We have fantastic brands and clients in this country — all built with some really great minds. I do believe the industry has come a long way in transforming itself. We are also a competitive bunch. We will see a resurgence of that spirit emerging. I believe this pandemic has humbled us, but not defeated us. We will come out fighting stronger. We will definitely pay more [attention] to the things that matter. We are in the entertainment business, the information business, and the inspiration business and, if you understand people and you can be your authentic self with them, you will always be in business.

See alsob

 

Carey FinnCarey Finn (@carey_finn) is a writer and editor with over decade and a half of industry experience, having covered everything from ethical sushi in Japan to the technicalities of roofing, agriculture, medical stuff and more. She’s also taught English and journalism, and dabbled in various other communications ventures along the way, including risk reporting. As a contributing writer to MarkLives.com, her regular column “Q5” hones in on strategic insights, analysis and data through punchy interviews with inspiring professionals in diverse fields.

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Looking for a solution to stress? Don’t hold your breath #CoronavirusSA

by Stuart Stobbs (@bigbrownbear) You’re breathing wrong — and it’s making you uptight. No, no — that comes with the job, you say; I’m in advertising. OK, take a deep breath in. Did your chest move up and did you feel like you were growing slightly taller? Then you’re doing it wrong. But don’t feel bad; we all are.

Power of breath control

My interest in breathing (beyond basic living) started in my first year of varsity when my acting lecturer said he was going to teach us how to breathe through our sphincter. Yes, you read right. Turns out he lied; gas only goes one way. But the exercise he taught introduced me to the power of breath control and all the mechanisms of breathing, especially the most-neglected and -important one: the diaphragm. Most of us breathe using our chest and lungs only, which results in shallow, insipid breaths.

MarkLives logoWhile we have your attention, please would you consider taking out a MarkLives membership to help finance our operations? The covid-19 pandemic is having a huge impact on society and industry. With your support, either as a once-off or monthly contribution, we can continue our coverage of its impact on our industry.

Fast-forward through 20-something years of singing lessons, yoga classes and meditation sessions to when I reached breathing enlightenment in India. It’s kinda ironic it happened there because Indian air pollution is normally so bad, it makes normal breathing tough. Then again, I was in the forested hills of the birthplace of yoga, Rishikesh, overlooking the mystical, powdery-blue waters of the holy Ganges River, with the snow-peaked Himalayas in the distance. I also say “enlightenment” for dramatic effect; I am, in reality, some lifetimes away from any kind of guru status.

More calm

The yogic tradition has a massive range of breathing exercises called Prananyama. “Prana” is the concept of lifeforce or energy that runs through everything, including inanimate objects and the air round us. “Prananyama” means to extend your lifeforce or increase this energy. Whatever your belief system, I’ve definitely found that these breathing exercises have the power to make you more calm, focused, energised or even put you to sleep.

So, where to start? It begins with focusing less on using your chest and lungs and more on using your stomach and diaphragm (think breathing from your sphincter). Each breath should push your stomach out and then back in again because that’s what’s gonna draw in more oxygen, more Prana, than the shallow breaths you currently employ. Here’s a great “how to” video link by clinical psychologist, Dr Belisa Vranich.

Immediate benefits

Then, the exercises themselves. There are tons of them but you can start with the simple ones and enjoy the benefits immediately. They almost always involve counting but don’t worry, creatives, it’s mostly so basic even we can do it.

I have included a second video below (an awesome TEDx talk by Lucas Rockwell) which will teach you three exercises: one to reduce anxiety and stress, one to help you sleep and one to “give you wings” without having to down an energy drink. And, if that doesn’t interest you, I should tell you that one involves whiskey.

Reduce stress

Some benefits are immediate but, as with most things in life, if you really want to get the most out of it, you should do these exercises consistently and regularly. If you do, they can vastly reduce the stress of a screaming client, creative director or deadline, give you the focus you need during lockdown or give you that much-needed night of sleep without having to reach for the pills.

A different life is literally a breath (or two) away.

See also

 

Stu StobbsStuart Stobbs (@bigbrownbear) is chief creator of McCann1886, part of Nahana Communications Group. He specialises in creative thinking, innovation, purpose-led work, advertising, design, digital, copywriting and strategy.

This MarkLives #CoronavirusSA special section contains coverage of how the novel coronavirus, SARS-CoV-2, and its resultant disease, covid-19, is affecting the advertising, marketing and related industries in South Africa and other parts of Africa, and how we are responding. Updates may be sent to us via our contact form or the email address published on our Contact Us page. Opinion pieces/guest columns must be exclusive.

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Clicks ’n Tricks: Killing the virus of fake news #CoronavirusSA

by Charlie Stewart (@CStewart_ZA) These dark cloudy days of covid-19 bring memories of my grandmother flooding back — and one glimmer of silver that’s giving me hope is that we may be close to finding a vaccine for the scourge that is fake news.

Each time I found myself in deep trouble as a young schoolboy, my gran — a redoubtable lady who lived through two world wars — used to tell me that it was the darkest of clouds that held the most silver in their linings. Although her words rarely shielded me from the headmaster’s cane, they helped me shift focus from my immediate woes and encouraged me to look to the opportunities that would emerge once the heavy shadow cast by my most-recent indiscretion had passed.

MarkLives logoWhile we have your attention, please would you consider taking out a MarkLives membership to help finance our operations? The covid-19 pandemic is having a huge impact on society and industry. With your support, either as a once-off or monthly contribution, we can continue our coverage of its impact on our industry.

Calling out the fakes

Yes, there’s been a surge of fake news in recent months, but there’s also been a hardening of our attitudes to it and a pivotal shift in who we turn to for our news.

Most of us will have received a WhatsApp recording from a friendly neighbour keen to share news that there’s looting going down in Sandton or from the ‘chief of surgery’ saying that corona’s a hoax. Each time one of these messages lands in my local street group, it’s quickly drowned out by a chorus of responses denouncing it as “FAKE NEWS” which often prompts the initiator to issue an apology. It’s a microcosm, I know, but it’s encouraging. I suspect it’s happening elsewhere, too.

AfricaCheck have reported a surge in the number of stories it’s being asked to factcheck, with volumes more than doubling since the start of March 2020. Over the same period, its website traffic has grown fivefold, so it’s clear many of us are interested in separating fact from fiction.

Idiots and denialists

Our calling out of fake news is driven in part by the government, which were quick to point out that Section 27 (2) of the Disaster Management Act makes the spreading of false information during the current pandemic a punishable offence. We’ve already seen a swathe of arrests and cautions being issued to idiots, such as the denialist who claimed that test kits were contaminated.

Indeed, according to a report on IOL, it’s measures such as these that have seen South Africa rank second in the world for reliable covid-19 news.

While our own law is a bit vague on punishment (it says people convicted will be liable to a fine or imprisonment for a period not exceeding six months, or both), elsewhere legislators are being more specific. The UAE, for example, will levy a 20 000 dirham fine (just over R100 000) on anyone sharing information about coronavirus that contradicts official statements.

It’s possible that fear of the law’s long arm will encourage even the most attention-seeking of us to think twice before we hit the ‘forward’ and ‘share’ buttons.

Social responds

The social media behemoths also need to step forward, too, and it seems they might be doing just that.

WhatsApp has attempted to do its part to flatten the curve. While the app’s end-to-end encryption prevents it from reading messages to determine whether we’re spreading fiction, it’s updated its settings to prevent posts that have already been widely circulated from being shared with more than one person at a time.

Even Facebook has acted, albeit belatedly and in a typically defensive manner. On 16 April, it announced that users who read, watch or share false coronavirus information will be shown a popup alert urging them to visit the World Health Organisation (WHO) website. It’d be nice if it also made a donation to said organisation each time it allows its platform to be used to share garbage….

According to the BBC, Facebook’s changes were prompted by a study from Avaaz, a crowdfunded activist group which pointed out that it was taking the company up to 22 days to issue warning labels on covid-19 falsehoods, even when people had reported the content as being harmful.

News-consumption changing

Perhaps, though, the most-tangible sign that we’re waking up to the dangers of relying on social media for news comes from a study by Ofcom, the UK’s communications regulator. It’s commissioned a series of reports running over three months to find out how people are getting news about the pandemic.

The first week’s data found that more than 80% of respondents were turning to the BBC for information. While nearly half admitted they accessed some news on social media, just 5% said that social was their most-important news source. This contrasts with a near-identical Ofcom survey last year that reported a sharp growth in social-media news consumption (and, more worryingly, in the audience’s belief of its veracity), coupled to a year-on-year decline in the use of TV, radio and print media as primary news sources.

Doubtless my gran, who thought that mobile phones and computers were confounded things that polluted minds, would be happy to hear that we’re gathering our news from credible publishers. Perhaps there’s really some silver in these dark clouds hovering overhead.

See also

 

Charlie StewartCharlie Stewart (@CStewart_ZA) is CEO of Rogerwilco, a multi-award-winning independent digital agency best known for its expertise with Drupal, SEO and content marketing. Together with Mark Eardley, he co-authored Business to Business Marketing: A Step by Step Guide, (Penguin Random House, 2016) and may be found on LinkedIn. Charlie contributes the regular column, “Clicks ‘n Tricks”, which looks at how brands are using digital channels to engage their customers, to MarkLives.com.

This MarkLives #CoronavirusSA special section contains coverage of how the novel coronavirus, SARS-CoV-2, and its resultant disease, covid-19, is affecting the advertising, marketing and related industries in South Africa and other parts of Africa, and how we are responding. Updates may be sent to us via our contact form or the email address published on our Contact Us page. Opinion pieces/guest columns must be exclusive.

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Herding Words: You’re the voice #CoronavirusSA

by Wendy Shepherd (@thewordshepherd) I’m not an important person. I don’t run a company. I’m not building inspiring strategies to get businesses through the pandemic, and I don’t feel like I have any profound wisdom to change the course of any reader’s life. I spent much time paralysed as to how to write this article as a result. What I do have though, as discovered very early one insomniac morning, is a voice. An ordinary voice in extraordinary times. It occurs to me that perhaps we need more of those right now.

MarkLives logoWhile we have your attention, please would you consider taking out a MarkLives membership to help finance our operations? The covid-19 pandemic is having a huge impact on society and industry. With your support, either as a once-off or monthly contribution, we can continue our coverage of its impact on our industry.

Everyone got off the merry-go-round

Nine months feels like forever when you’re waiting for a baby. Then suddenly, one day, the baby is here, and you’re expected to grow up in the same moment, just like that. I feel like that about this coronavirus pandemic. I left work as usual one afternoon, and the next day everything changed.

It wasn’t a paradigm shift. Those are usually gradual, and glossy with revelation. This just felt like the entire world suddenly got off the merry-go-round, and all at once, the playground went silent.

We’ve all seen the eerie pictures of famous spaces devoid of tourists and bustling citizens, and penguins pootling down the street in the absence of traffic. The world went quiet, and all the noise moved online.

Video FaceTimed the radio star

Some smart people started making company videos and doing stylish TED talks about a diversity of truly clever things to fill the silence. Comedians have had a field day. Musicians have done endless Zoom collabs. People have ranted and reposted their rage. It’s not like nobody is talking. People are talking a lot. The memes have naturally taken over social media like a rash, and every second post is either about how okay it is to feel terrible right now, or how to look at the pandemic as a lovely opportunity to spend time with your family and grow your own mielies.

Behind the surface noise, though, is a deeper silence. Ad agencies, among the best communicators on Earth, are seeing their billings curtailed by frightened clients, their markets shrinking back behind closed doors, and everything they need to do business suddenly becoming very thin on the ground.

This isn’t the time to keep quiet, Susan

I know this kind of silence. My dad merged his own small agency with Grey in 1989, setting off a buyout that had a number of consequences. One of these was the OK Group deciding to take its advertising in-house. As the CEO, he discovered he’d have to personally retrench 47 people in one day. Many years later, he told me this was the worst day of his life. He took it very personally, and very hard. It kept him awake for a week. That was a very quiet time in the office. One morning, shortly before that awful day, he woke up and made a lot of phone calls before he left for work. That afternoon, he corralled all his talent connections to set up an in-agency recruitment company, charged with finding new jobs for 47 people. Most of them ended up in a better position than they had held at Grey.

Not everyone can do this, of course, and I’m not suggesting anyone should at this tenuous juncture. The point is that it only takes one voice (and a bunch of phone calls) to find hope in the rhetoric. He could have just gone with the old “I’m so sorry. Finances etc. Changes beyond our control. Here’s a great reference,” and nobody would’ve thought less of him. He didn’t have to be the one voice. He did it because rhetoric and bullshit were the same thing in his mind, and he couldn’t bear either.

There’s absolutely a place for good business strategy, thoughtful planning and realistic goal-setting. We should be sharing our wisdom, and important people should be saying the right things. We also can’t ignore the parallel reality. Right-sizing — possibly corporate’s worst term ever for people losing their jobs — is happening all over the show, economies are gasping, and there’s no shortage of depressing news and positive pet posts to further confuse the shit out of your brain everywhere you look. I’m still looking for the one clear voice that cuts through all that and tells me to have hope based on what they are doing, not what they are saying.

Smells like teen spirit

Why do we need advertising right now? It’s not like we’re in retail nirvana. Okay, nobody needed a BMW, either, but a mouse on a steering wheel gave us a charming new way to look at things. This isn’t a question of brand need; it’s about what people need. Yes, the billings have diminished, but this isn’t the time to forget how amazing you can be. This industry is a powerful voice in the silence. Don’t stop speaking. Find a way to make it count. Dig up those old scamps and knock up a concept that kicks up the dust. Charities and feeding schemes are doing wonderful work but it’s not just about advocating for an NGO or applauding from the sidelines. Ad agencies have special powers. How could those be made available to the people who need them the most?

We need a voice. If there’s any way you can find yours, please let it out.

See also

 

Wendy ShepherdWendy Shepherd (@thewordshepherd) is a pharma copywriter and true-crime fanatic. She contributes the regular MarkLives.com column, “Herding Words”, which takes a sometimes irreverent look at copywriting, adland and the human universe in general. Other BHAGS occupy the rest. 

This MarkLives #CoronavirusSA special section contains coverage of how the novel coronavirus, SARS-CoV-2, and its resultant disease, covid-19, is affecting the advertising, marketing and related industries in South Africa and other parts of Africa, and how we are responding. Updates may be sent to us via our contact form or the email address published on our Contact Us page. Opinion pieces/guest columns must be exclusive.

Sign up now for the MarkLives newsletter, including Ramify.biz headlines and become a MarkLives Member, too, to ensure continued coverage.

SA TV Ratings: SABC 1 & SABC 2 — primetime top 20 for Mar 2020

by MarkLives (@marklives) The hottest primetime shows on SABC 1 and SABC 2 in South Africa revealed: TV ratings for March 2020. Please take note of this loadshedding notice (pdf) from the Broadcast Research Council of South Africa (BRCSA), as well as this notice regarding the impact of covid-19 on the BRCSA’s homepage.

MarkLives logoWhile we have your attention, please would you consider taking out a MarkLives membership to help finance our operations? The covid-19 pandemic is having a huge impact on society and industry. With your support, either as a once-off or monthly contribution, we can continue our coverage of its impact on our industry.

 

SABC 1 logoSABC 1, March 2020

Top 20 Programmes All Adults 15+
Prime Time 5.30pm—10pm
Adults 15+ years U:36011 S:8368

Source: BRCSA March 2020

Day

Date

From

To

Station

Programme title

Genre

AR

Viewers

Share

Mon 30/03/2020 2030 2101 S1 Uzalo Dram 28.59 10 295 063 64.8
Mon 30/03/2020 2000 2030 S1 Generations: The Legacy Soap 22.82 8 217 345 53.3
Mon 30/03/2020 1829 1859 S1 Skeem Saam Dram 20.16 7 257 988 53.6
Sat 28/03/2020 1900 1929 S1 Xhosa News News 15 5 399 834 39.4
Sun 29/03/2020 1900 1930 S1 Zulu News News 14.67 5 282 819 38.5
Tue 31/03/2020 1800 1959 S1 S1 1800-1959 Vari 14.07 5 066 634 37
Tue 31/03/2020 2000 2159 S1 S1 2000-2159 Vari 13.76 4 956 487 37.6
Mon 30/03/2020 1930 2000 S1 Sgud’snaysi Sitc 11.14 4 010 172 26.7
Fri 27/03/2020 1930 2000 S1 Live Amp Musi 10.63 3 826 563 27.7
Sun 29/03/2020 1400 1428 S1 Uzalo Omnibus Dram 10.16 3 658 892 39.3
Sat 28/03/2020 1929 1958 S1 Real Goboza Maga 10.16 3 657 666 26.8
Wed 25/03/2020 1931 2000 S1 Mina Nawe Dram 10.06 3 621 467 28.2
Sun 01/03/2020 1931 2001 S1 Ngempela Dram 9.44 3 399 667 30.5
Tue 17/03/2020 1800 1828 S1 Nyan Nyan Real 9.36 3 370 402 33.8
Mon 30/03/2020 1800 1829 S1 Orange Couch Actu 9.18 3 306 801 28.4
Wed 18/03/2020 2102 2201 S1 Khumbul’ Ekhaya Maga 8.85 3 185 179 30.8
Tue 17/03/2020 1929 1959 S1 Selimathunzi Vari 8.84 3 182 482 25.9
Sat 28/03/2020 1800 1857 S1 Friends Like These Vari 8.79 3 166 041 26.7
Fri 27/03/2020 930 1000 S1 Skeem Saam -R Dram 8.49 3 058 350 39.9
Thur 19/03/2020 1930 1959 S1 Throwback Thursday Musi 8.31 2 992 082 23.9

 

SABC 2 logoSABC 2, March 2020

Top 20 Programmes All Adults 15+
Prime Time 5.30pm—10pm
Adults 15+ years U:36011 S:8368

Source: BRCSA March 2020

Day

Date

From

To

Station

Programme title

Genre

AR

Viewers

Share

Mon 30/03/2020 2102 2131 S2 Muvhango Dram 14.01 5 045 128 37.8
Mon 23/03/2020 1952 2022 S2 SABC News:Covid – 19 Lockdown News 8.03 2 890 985 17.9
Fri 06/03/2020 2056 2100 S2 Music Musi 6.63 2 388 035 10.4
Mon 30/03/2020 1800 1827 S2 7De Laan Soap 5.65 2 033 825 17
Tue 31/03/2020 2000 2159 S2 S2 2000-2159 Vari 5.49 1 977 649 15
Fri 20/03/2020 2130 2200 S2 Mopheme Dram 5.07 1 824 022 18.1
Mon 30/03/2020 2132 2202 S2 Lithapo Dram 4.98 1 794 548 19.1
Mon 23/03/2020 2022 2029 S2 Ses/Tsw/Sep News News 4.86 1 751 458 17.2
Fri 27/03/2020 1829 1859 S2 Nuus News 4.47 1 608 288 12.5
Fri 27/03/2020 1429 1457 S2 Muvhango -R Dram 4.32 1 555 439 17.7
Sun 15/03/2020 1938 2003 S2 President Cyril Ramaphosa the Covid-19 P Actu 3.94 1 417 743 10.9
Fri 27/03/2020 1400 1428 S2 Skeem Saam -R Dram 3.89 1 402 308 16.3
Wed 18/03/2020 1330 1356 S2 Uzalo -R Dram 3.79 1 363 134 19.8
Fri 27/03/2020 900 927 S2 SABC News:Covid – 19 Updates News 3.64 1 312 177 17.7
Thur 26/03/2020 2130 2159 S2 Speak Out Actu 3.54 1 273 620 12.9
Sun 15/03/2020 1759 1827 S2 Fokus Actu 3.52 1 268 306 13.1
Sat 28/03/2020 2028 2056 S2 Skwizas Sitc 3.44 1 238 537 9.5
Sat 28/03/2020 928 954 S2 Muvhango -O Dram 3.4 1 224 533 17.7
Tue 31/03/2020 1800 1959 S2 S2 1800-1959 Vari 3.4 1 222 691 8.9
Mon 23/03/2020 1900 1952 S2 Voetspore Maga 3.28 1 181 827 9.3

 

See also

 

Broadcast Research Council of South AfricaThe Broadcast Research Council of South Africa (BRCSA) is a non-profit, industry body that was incorporated in 2015 to cater to the audience research needs of the radio and television industry in South Africa. In 2016, it changed its policy about giving away TAMS and now only monthly reports, highlighting the top 20 or 30 primetime shows on several popular channels, are available.

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The Power Report: It’s ok not to have all the answers #CoronavirusSA

by Megan Power (@Power_Report) “I don’t know.” Pretty innocuous words. Yet three words which, if we’re honest with ourselves, most of us would prefer not to say — or hear too often. It’s human nature to want to sound knowledgeable; to be in control and, if we can’t, we need the assurance that someone else is.

That’s not an easy ask now, during covid-19. For every piece of so-called evidence or advice (be it medical, economic, social or environmental), there’s the inevitable caveat somewhere in the mix, warning that “we’re not sure as yet…”, “this is pure speculation for now…” or “it’s too early to tell…”. Ultimately, what each of these experts, global leaders, forecasters and writers is saying loud and clear is: “I don’t know.”

The truth

That’s ok. It’s the truth, after all. Despite decades of war and conflict, catastrophic natural disasters and economic collapse, most of us alive today haven’t experienced anything like the kind of multifaceted crisis we now face. So, nobody really knows anything for sure. Maybe the time has come for more of us, in our personal and professional lives, to admit that — and to understand that “I don’t know” doesn’t mean “I don’t care”, “I can’t” or “I won’t”.

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With a career in news journalism starting at 20 and spanning three decades, coupled with a handy ability to absorb dense information fairly quickly, my oldest friends have long expected me to know everything or, at least, have a better informed ‘take’ on current affairs, regardless of whether or not it was something I’d worked on. Often, I didn’t have much of any huge value to offer. But I was reluctant in those early days to admit that my small place in a major newsroom didn’t automatically bestow on me superior knowledge or insight. It took a little growing up before I felt comfortable telling them I didn’t, and couldn’t, know everything and that their guesses were often as good, if not better, than mine.

Now with covid-19, these same friends still expect from me the distilling of the news deluge into easier digestible, relevant bites. Years of editing and packaging news makes that the easy part. Predicting outcomes, not so much. Obviously, I don’t know what’s around the corner and nor do they. Knowing that makes the discussion around the possibilities and probabilities so much richer and unrestrained.

Great leveller

The “I don’t know” is a great leveller in most relationships. In a mature, inclusive workplace in times of crisis, it has even further advantages. The honesty of starting off from this position is that it encourages creativity, allows baggage to be dropped and, more significantly, boundaries to be pushed. In this more-candid environment, there are no right or wrong questions, answers or ideas. The path is clear for that most underrated of treasures,too — listening.

Whether that “listening” is via traditional or digital means, it requires of us an outside-in approach. It requires that organisations and teams create a safer, more-accommodating space where there’s more listening than talking. We’d also be wise to hear, really hear, what stakeholders — from staff to customers, suppliers to investors — are saying.

Pretending that anyone, much less those of us in strategic communications, reputation and crisis management, have all the answers is pointless. This pandemic is global, brutal and unparalleled; it’s a moving target like no other, prompting responses like no other.

Less fallout

The other benefit of admitting we don’t know everything is that there’s likely to be less fallout when we get it wrong, which many of us inevitably will. It can’t be an excuse for mistakes, carelessness or paralysis but, if we’re coming from a place of more honesty and less fear, it could embolden us to take very necessary leaps of faith into the unknown.

No doubt, further hardship and heartache lie ahead (for some more than others). But, although hard to imagine right now, good too must come from this crisis. How, where, what and when remains unclear. But I suspect, at least I hope, that the very best and brightest of any new way of working, being and responding will start with a genuine “I don’t know”.

See also

 

Megan PowerMegan Power (@Power_Report) has nearly 30 years’ experience working in South African media, including investigative journalism and news editing; she now runs Power LAB, a strategic communications and customer experience agency focusing on customer journey audits, crisis readiness and brand reputation. Megan’s consumer column, The Power Report, ran weekly in the Sunday Times for six years and has now found a new home on MarkLives.

This MarkLives #CoronavirusSA special section contains coverage of how the novel coronavirus, SARS-CoV-2, and its resultant disease, covid-19, is affecting the advertising, marketing and related industries in South Africa and other parts of Africa, and how we are responding. Updates may be sent to us via our contact form or the email address published on our Contact Us page. Opinion pieces/guest columns must be exclusive.

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