by Megan Power. Ongoing risk management in a constantly changing environment is not something to leave to IT, board members and cyber security experts alone.
by Megan Power. Suggesting that only Karens call for the manager focuses attention on the complainant, instead of the unjust policy or service failing.
by Megan Power. It’s human nature to want to sound knowledgeable; to be in control and, if we can’t, we need the assurance that someone else is. That’s not an easy ask now.
by Megan Power. What we do now, together, will determine how quickly that final whistle gets blown. Here are a few behaviour 101s for businesses, big and small, worth highlighting at this distressing time.
by Megan Power. I’ve always hated made-up kids’ names and it’s similar to how I feel about brands that try to impress by using inane descriptors to market their products.
by Megan Power. There’s seldom a day that passes when some public or private organisation selling a product, service or idea leaves you in no doubt that it just doesn’t get it.
by Megan Power. Here’s a summary of what thousands of SA consumers would like business to do.
by Megan Power. Organisations that choose to ‘hide’ will pay the price. Disrespected consumers don’t respond like benevolent grandmothers.
by Megan Power. If brands play in the pool of perpetual content, they need to beware of living in a bubble.
by Megan Power. Too often the pacts that brands make with us are broken, with trust eroded.