Fair Exchange: Effective direct marketing to consumer — oxymoron or engaging strategy?

by Erna George. Direct marketing has a real role in marketing strategy but many are applying it bluntly in the hope of getting one hit —it ends up being like firing a shotgun in a china shop, hitting much but blowing all prospects to smithereens in the process.

Fair Exchange: Balancing brand vs consumer needs in managing complaints

by Erna George. How may companies find the balance between what’s good for the consumer and what’s good for the brand? Today I take a closer look at the “how to” of dealing with complaints.

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