by Ndumiso Ndlela. The sign at the entrance might read “Herman’s Salon & Styling” but his business is really building and maintaining client relationships.
Tag archives: client relationships
Fair Exchange: Power in partnerships
by Erna George. Having started my career as a client at Unilever before spending several years on the agency side both in design and marketing insight & consulting, I have been ‘on both sides of the fence’. But, I remain true to one view: When clients treat agencies like vendors, or agencies treat clients like they are not experts, the relationship or the work it produces is never optimal.