by Megan Power. Suggesting that only Karens call for the manager focuses attention on the complainant, instead of the unjust policy or service failing.
by Megan Power. It’s no accident that South Africa’s consumer protection legislation insists on the use of plain language.
by Megan Power. I didn’t cheer the demise of the embattled Advertising Standards Authority this month.
by Johanna McDowell (@jomcdowell) It was a bumper, third masterclass session for marketers, with Danie Strachan of Adams & Adams Attorneys providing a huge amount of very important information regarding intellectual property law and the Consumer Protection Act (CPA), as well as social media and the law.