Fair Exchange: South Africa’s cellular network providers are holding us to ransom

by Erna George. It wasn’t easy finding an industry less consumer-friendly than South Africa’s financial services industry when it comes to the use of legalese – no, no, no, no. Silly me. It was a piece of pie.

And which is it? It’s South Africa’s mobile communications industry. Yes, the industry that ‘connects people’, ‘helps them stay in touch with the world’.

Just recently (on holiday in our country), I found myself interacting with folk from all four corners of the globe – and all were astounded at what we have to put up with just to ‘connect with people’ and ‘stay in touch with the world’.

“If you want loyalty, buy a dog”

Grant Fairley may have been right when he bluntly stated, “If you want loyalty, buy a dog”. I include close family, trusted colleagues and clients and other true friends into this little equation (no offense to any of them) but pure transactional customers…mmm, not so sure.

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