The Switch: Towards a yes-yes relationship

by Alistair Mokoena (@AlistairMokoena) What would happen if both clients and agencies were more instinctively inclined to say “yes” instead of “no”? Would clients end up with poor work? Would agencies end up financially ruined? I don’t think so. Saying yes doesn’t make you weak or easy. Saying yes makes you a willing and enabling partner.

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