Comments on: No soothing ads for SA’s banking consumers http://www.marklives.com/wordpress/2008/10/no-soothing-ads-for-sas-banking-consumers/ Media, marketing, design and advertising translated for the rest of us Mon, 06 Feb 2012 10:48:21 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Wogan http://www.marklives.com/wordpress/2008/10/no-soothing-ads-for-sas-banking-consumers/comment-page-1/#comment-43 Wogan Tue, 07 Oct 2008 09:05:37 +0000 http://www.marklives.com/wordpress/?p=100#comment-43 someWHAT*. Today is Typo Tuesday :( someWHAT*. Today is Typo Tuesday :(

]]> By: Wogan http://www.marklives.com/wordpress/2008/10/no-soothing-ads-for-sas-banking-consumers/comment-page-1/#comment-42 Wogan Tue, 07 Oct 2008 09:04:48 +0000 http://www.marklives.com/wordpress/?p=100#comment-42 Neither, you may notice, does the South African government make any sort of televised speeches about how they're engaging the various problems in the country. In fact, overall, we never hear from them except when they want something from us. And the same seems to go for most companies. SA banks don't seem very clued up on customer service. I emailed FNB the other day to ask about Mastercard Debit Cards. This morning I got a call back from their Speedpoint technical division. How those wires got crossed I will never know, but the fact that they did is someone frightening. They can't even route a call properly. How on earth are they going to reassure the public at large that their money's safe? Neither, you may notice, does the South African government make any sort of televised speeches about how they’re engaging the various problems in the country. In fact, overall, we never hear from them except when they want something from us. And the same seems to go for most companies.

SA banks don’t seem very clued up on customer service. I emailed FNB the other day to ask about Mastercard Debit Cards. This morning I got a call back from their Speedpoint technical division. How those wires got crossed I will never know, but the fact that they did is someone frightening.

They can’t even route a call properly. How on earth are they going to reassure the public at large that their money’s safe?

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