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For many FMCG products, the best way to win customers is to let them experience the brand directly. To interact with it, taste it, touch it and hopefully to watch as people come away with an enjoyable, happy memory of the experience.

Brand activation in the form of in-store promotion—if done correctly—has been shown to work well in consumer research. So much so that these activations can even convert customers from entrenched or established brand allegiances. However creating activations is labour intensive – much more work than creating a commercial that is flighted for maximum reach and penetration, and is therefore more financially lucrative for the agency.

That said, real world experiential branding can have a limited reach, so it must be part of the broader marketing mix. It also works if brand activations are in themselves creative and clever, and can drive social media campaigns that broaden their reach and engagement.

One way to extend the reach of an activation exercise is to make the experience fun and memorable enough for the conversation to continue beyond the original event. In DouweEgberts’s recent activation, conceived and produced by Joe Public, the ‘zinger’ was the addition of technology that allowed users to interact with the brand in a fun way.

A coffee machine with DouweEgberts branding was placed at OR Tambo International Airport. But there was no coin-slot: all the tired travellers had to do was what comes naturally after a long and exhausting flight: yawn.